When two-factor authentication (2FA) is enabled for your account, you can choose to mark frequently used devices as trusted devices.
A trusted device is a computer, smartphone, tablet, or web browser that you regularly use to access your account.
Table of Contents
What Can Be Considered a Trusted Device?
Examples of trusted devices include:
- Desktop computers
- Laptops
- Smartphones
- Tablets
In practice, a specific web browser can also be treated as a trusted device, such as:
- Safari
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Opera
Why are we adding trusted devices?
Primarily for convenience, because if you often work from a given device, e.g. a home computer from which you often log in to the mybox panel, after adding it to the list, you will not be asked for additional verification of the login process each time.
When you try to log in from an unknown device that is not on the trusted list, you will always be asked for additional verification.
How Trusted Devices Work
When you log in from a trusted device:
- Your username and password are verified.
- The device is recognized as trusted.
- Additional two-factor authentication may be skipped, depending on your settings.
When you log in from a device that is not trusted:
- Your username and password are verified.
- The device is recognized as new or unknown.
- You will be required to complete the second authentication step.
This typically involves:
- An authentication app code
- A one-time verification code
- Another configured 2FA method
When Should You Use Trusted Devices?
Trusted devices are recommended for:
- Personal computers
- Home laptops
- Personal smartphones
- Devices that only you use
When Should You Avoid Trusted Devices?
Do not mark the following as trusted:
- Public computers
- Shared computers
- Internet café devices
- School or workplace computers used by multiple people
- Any device you do not fully control
Removing a Trusted Device
If you lose a device, replace a computer, or suspect unauthorized access, you should remove the device from your trusted devices list.
Once removed, the next login from that device will require full two-factor authentication verification.
Summary
Trusted devices allow you to reduce the number of two-factor authentication prompts when logging in from devices you use regularly.
Benefits include:
- Faster login experience
- Fewer verification requests
- Continued protection against unauthorized access from unknown devices
Any login attempt from a device that is not on the trusted devices list will still require additional verification, helping to keep your account secure.