How to Use a Subdomain on Another mybox Account

If you have multiple separate mybox hosting accounts-for example, one for personal projects, another for your company, or separate accounts for your clients-you can assign a subdomain from one account to another.

This allows a website hosted on one mybox account to operate under a subdomain that belongs to a domain managed on a different account.

Example Scenario

Suppose:

• Your main domain is:

yourdomain.com

• You want to use the subdomain:

client.yourdomain.com

• The website should be hosted on a different mybox account.

In this case, the subdomain must first be created and then transferred between accounts.

Step 1: Create the Subdomain

Log in to the mybox Panel account that currently manages the main domain.

Navigate to:

Websites

and create a new website using the desired subdomain.

Example:

client.yourdomain.com

At this stage, it is recommended to create the website as a Blank Website.

This simplifies the transfer process and avoids moving unnecessary files or applications.

Step 2: Contact Support

After the subdomain website has been created, open a support ticket through the mybox customer support system.

In the ticket, provide:

• The subdomain that should be transferred
• The login or customer ID of the destination mybox account

Example:

Subdomain: client.yourdomain.com
Destination account: customer123

Step 3: Confirm the Transfer

The owner of the destination account must also submit a support request confirming that they agree to receive the subdomain on their account.

This verification helps prevent unauthorized transfers between customer accounts.

Step 4: Transfer Completion

Once both requests have been received and verified, the support team will perform the transfer.

When a newly created blank website is being transferred, the process typically takes only a few minutes.

After completion:

• The subdomain will be assigned to the destination account.
• Website files can be uploaded and managed from the new account.
• The destination account becomes responsible for hosting the website under that subdomain.

Managing Multiple Accounts

If you regularly manage multiple mybox customer accounts, you may benefit from linking accounts under a single management profile, allowing easier administration of client services and websites.

Summary

To use a subdomain on another mybox account:

1. Create a new website using the desired subdomain.
2. Use a Blank Website during setup.
3. Open a support ticket requesting the transfer.
4. Provide the destination account ID.
5. Have the destination account owner confirm acceptance.
6. Wait for the support team to complete the transfer.

Once completed, the subdomain will operate under the destination mybox account and can be managed independently from the main domain’s account.