If, for example, the status of your mailbox at the the mybox panel level or the e-mail application does not list all the messages that should be in the selected e-mail box, you have the option of ordering the reconstruction of the indexes yourself to fix this status.
1. In the first step, log in to the mybox panel
2. Find the mailbox to which the case relates and click on the row where it is listed to expand the list of functionalities.
3. Find the “Advanced” item and click on the “Rebuild mailbox index” option
4. A confirmation window will pop up to confirm the operation. You need to keep in mind that during the rebuilding of indexes, the email inbox may not respond correctly, so it is best to perform this action after working hours.
5. The system will communicate the acceptance of the index reconstruction order.
