If emails sent from an email client such as Outlook, Thunderbird, Apple Mail, or another mail application do not appear in the Sent folder when you log in to mybox Webmail, the cause is usually related to how the email client stores sent messages.
Table of Contents
Why Does This Happen?
Most email clients allow you to choose where sent messages are stored.
Depending on the configuration, the client may:
- Save sent messages in the server’s Sent folder
- Save sent messages in a local folder created by the application
- Save sent messages in a custom IMAP folder
If the email client stores messages in its own local folder instead of the server’s Sent folder, the messages will not be visible when you log in to Webmail.
How Email Clients Handle Sent Messages
Applications such as:
- Microsoft Outlook
- Mozilla Thunderbird
- Apple Mail
- Mail for Windows
- Mobile email applications
often allow users to manually select the folder used for sent messages.
If the folder selected is local to the application, the messages remain available only within that email client.
How to Verify the Configuration
Open your email client and check the account settings related to:
- Copies & Folders
- Sent Items
- IMAP Folder Mapping
- Special Folders
Look for an option that specifies where sent messages are stored.
The folder should be configured to use the server’s Sent folder rather than a local folder created by the application.
What Happens After Correcting the Setting?
Once the email client is configured to save messages in the server’s Sent folder:
- Sent messages will appear in Webmail.
- Sent messages will be visible across all devices.
- The same Sent folder will be synchronized between email clients and Webmail.
Important Note
Messages that were previously stored in a local folder are not automatically moved to the server.
If you want older messages to appear in Webmail, they may need to be manually copied or moved into the server’s Sent folder using the email client.
Summary
If emails sent from an email client do not appear in mail.mybox.com, the most common cause is that the application is storing sent messages in a local folder instead of the server’s Sent folder. Check your email client’s folder settings and ensure that sent messages are being saved to the IMAP Sent folder on the server so they remain synchronized across all devices and Webmail.