The message may not have been delivered to your inbox for a number of reasons. The most common of them are presented below.
Table of Contents
The message went to spam
Verify that the email you are expecting has not been sent to the SPAM folder. It may have been intercepted by our spam filters. If this is the case, whitelist the sender in the mybox panel or mybox Mail.
Overflowing mailbox
Check if the allocated space for your mailbox has run out. When it is overflowing, any message sent to it will not be accepted. You can check the status of the mailbox surface in the the mybox panel and in the mybox Mail in the lower left corner of the main screen.
Wrong address
The sender may have sent the message to an address with a typo. In this case, the only way to improve it is to contact him. Also, check if you are looking in the correct mailbox. Some programs offer support for multiple accounts at once.
Active filters
Make sure you also check if the message was not routed to a different folder due to active filters in mybox Mail.
Use the search engine
You can always use the search engine to find the news. With its help, you can search for messages by filtering the subjects or content of emails.
If you still have not been able to locate the email, please contact Customer Service by phone or via the Helpdesk 24h. Our specialists will be happy to help you locate messages on the server.