In a situation where access to the device on which the Authenticator application is located has been lost and backup access codes (considering only mailboxes) have been lost, please contact Customer Service to perform the procedure of regaining access to the customer account.
When submitting a report of this type, please provide the most accurate information possible regarding the account subscriber, i.e. the representative’s name and surname, associated email address, and associated telephone number.
You can contact our support team HERE.