How to Edit or Translate Customer Emails in PrestaShop

PrestaShop allows you to customize the emails sent automatically to customers. This includes messages such as account registration confirmations, order notifications, payment confirmations, password reset emails, shipping updates, and many other system-generated communications.

By editing email templates, you can translate messages into another language, update their content, or adapt them to match your brand’s communication style.

Accessing Email Translations

Log in to your PrestaShop administration panel and navigate to:

Improve → International → Translations

On the Translations page, you will find several translation categories:

• Back Office Translations
• Theme Translations
• Installed Module Translations
• Email Translations
• Other Translations

To modify customer emails, select Email Translations.

Open the Email Translation Editor

In the Modify Translations section, configure the following options:

Translation Type

Select:

Email Translations

Email Content Type

Choose which part of the email you want to edit:

• Subject
• Body

Theme

Select your active theme.

For most stores, this is usually:

Classic

or the name of your custom theme.

Language

Choose the language you want to edit.

For example:

English

or any other language configured in your store.

Once the options are selected, click:

Modify

Edit System Email Templates

On the next page, select:

Emails Related to System Activity

PrestaShop includes dozens of built-in email templates used for various actions throughout the store.

Examples include:

• Account creation
• Order confirmation
• Payment confirmation
• Password reset
• Shipment notification
• Contact form responses

Modify the Email Content

Locate the template you want to edit and expand it.

Most templates contain:

Subject

The email subject line displayed in the customer’s inbox.

Example:

Your order has been confirmed

HTML Version

The formatted version of the email displayed by most email clients.

Plain Text Version

A simplified version used by email clients that do not support HTML.

You can modify any of these sections as needed.

Save Your Changes

After editing the template, click:

Save

or

Save and Stay

Your changes will be applied immediately to future emails generated by PrestaShop.

Editing Module Email Templates

Many modules install their own email templates.

Examples include:

• Payment gateways
• Shipping integrations
• Marketing tools
• Loyalty programs

To edit these messages, select:

Installed Module Translations

instead of Emails Related to System Activity and locate the module you want to modify.

Important Recommendations

Before making major changes:

• Create a backup of your store.
• Save a copy of the original email content.
• Test the modified email by generating a sample notification.

This helps ensure that important variables and placeholders remain intact.

For example, do not remove placeholders such as:

{firstname}
{lastname}
{order_name}
{shop_name}

These values are replaced automatically when the email is sent.

Summary

To edit or translate customer emails in PrestaShop, navigate to Improve → International → Translations, select Email Translations, choose the appropriate language and theme, and click Modify. You can then customize the subject and content of system-generated emails such as order confirmations, account notifications, and shipping updates to better match your store’s requirements.