Your public IP address is the address that websites and online services use to identify your internet connection. Support teams may ask for it when investigating access issues, security restrictions, email delivery problems, or unexpected login attempts.
A public IP address is assigned by your internet provider and can change over time, depending on your connection type. Sharing the correct address helps support teams verify logs and determine whether a request reached the server.
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Public IP address vs. local IP address
Your device may have both a public IP address and a local IP address.
| Type | Purpose | Example |
|---|---|---|
| Public IP address | Identifies your internet connection on the internet | 203.0.113.42 |
| Local IP address | Identifies a device within your home or office network | 192.168.1.25 |
Support teams will usually need your public IP address, not the local address assigned by your router.
How to find your public IP address
Method 1: Use a website that displays your IP address
Open a browser and visit a website that shows your current public IP address, such as:
The page will display the IP address currently associated with your internet connection.
Method 2: Search directly in your browser
Open your preferred search engine and search for:
what is my IP address
Many search engines display your public IP address at the top of the results page.
Make sure you send the correct address
If you switch between different networks, such as mobile data, office Wi-Fi, and home Wi-Fi, your public IP address may change.
Before contacting support, verify that:
- You are connected to the same network where the problem occurred.
- The IP address was checked recently.
- You copied the entire address without modifications.
If the issue only occurs on one network, mention whether you are using home internet, mobile data, a company network, or a VPN.
What to expect
A public IP address helps support teams compare your connection with server logs and security systems. In some cases, support may ask for additional details, such as the time of the issue, the device you used, or screenshots of any error messages.
Providing the correct public IP address can make it easier to investigate network and access problems.