Error messages often contain important technical details that help explain why an action failed. When contacting support, copying the complete message exactly as it appears can make troubleshooting faster and reduce the risk of misunderstandings.
Even small differences in wording, punctuation, or error codes can point to different causes. For this reason, it is important to avoid paraphrasing or shortening the message.
Table of Contents
Copy the entire message
Whenever possible, copy the full error text, including:
- Error codes and reference numbers.
- File names and paths.
- Server or application names.
- Dates and timestamps.
- Any additional details displayed alongside the error.
Avoid sending only a summary such as “the website does not work” or “an error appeared.” The original message often contains information that is necessary to identify the source of the problem.
Do not rewrite or translate the error
Error messages should be shared exactly as they appear on your screen.
For example:
- Copy the original wording instead of describing the error in your own words.
- Keep the message in its original language.
- Include technical terms, even if they seem unrelated to the issue.
Support teams can use these details to determine whether the problem comes from the browser, the server, the application, or another system.
How to copy an error message
The process depends on where the error appears.
In a browser
- Select the error message with your mouse.
- Press Ctrl + C on Windows or ⌘ + C on macOS.
- Paste the text into your support request.
In an application or control panel
- Look for a Copy, Details, or Show more information option.
- Copy the complete message if the option is available.
- Paste the text into your message to support.
If the message cannot be selected
If the error cannot be copied directly:
- Take a screenshot of the full window.
- Include the address bar or application name if possible.
- Mention the steps that led to the error.
Avoid partial messages
Removing parts of an error message can make troubleshooting more difficult.
For example, the following details should remain visible:
- The exact wording of the error.
- Error numbers or status codes.
- The page or action that triggered the issue.
- Any technical identifiers displayed on the screen.
If the message contains sensitive information, such as passwords or payment details, remove or hide only those specific elements.
What to expect
In some cases, support may ask for additional information even after receiving the error message. Depending on the issue, this may include screenshots, browser details, timestamps, or steps to reproduce the problem.
Providing the original error message in full helps preserve technical context and can make it easier to identify the cause of the issue.