{"id":9637,"date":"2026-06-03T07:54:30","date_gmt":"2026-06-03T05:54:30","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=9637"},"modified":"2026-06-03T07:54:31","modified_gmt":"2026-06-03T05:54:31","slug":"cum-sa-executati-un-traceroute-in-windows","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-run-a-traceroute-in-windows\/","title":{"rendered":"Cum s\u0103 efectua\u021bi un Traceroute \u00een Windows"},"content":{"rendered":"<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">Traceroute is a network diagnostic tool that allows you to track the route taken by data packets between your computer and a destination server.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It can help identify:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Network connectivity issues<\/li>\n\n\n\n<li>High latency between network nodes<\/li>\n\n\n\n<li>Routing problems at your Internet Service Provider (ISP)<\/li>\n\n\n\n<li>Communication problems between your computer and a website or server<\/li>\n<\/ul>\n\n\n\n<\/div>\n\n<div id=\"mybox-1497781399\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Acces timpuriu<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Mai ave\u021bi nevoie de ajutor?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contacta\u021bi echipa noastr\u0103 de servicii pentru clien\u021bi.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Trimite mesaj<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">If you&#8217;re experiencing connection issues with a website, traceroute can help determine where the interruption or slowdown is occurring.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-run-a-traceroute-in-windows\/#Step_1_Open_Command_Prompt\" >Step 1: Open Command Prompt<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-run-a-traceroute-in-windows\/#Step_2_Run_the_Traceroute_Command\" >Step 2: Run the Traceroute Command<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-run-a-traceroute-in-windows\/#Step_3_Review_the_Results\" >Step 3: Review the Results<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-run-a-traceroute-in-windows\/#Saving_the_Results\" >Saving the Results<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-run-a-traceroute-in-windows\/#Option_1_Take_a_Screenshot\" >Option 1: Take a Screenshot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-run-a-traceroute-in-windows\/#Option_2_Save_the_Output_to_a_File\" >Option 2: Save the Output to a File<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-run-a-traceroute-in-windows\/#Common_Issues\" >Common Issues<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-run-a-traceroute-in-windows\/#Request_Timed_Out\" >Request Timed Out<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-run-a-traceroute-in-windows\/#Destination_Not_Reached\" >Destination Not Reached<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-run-a-traceroute-in-windows\/#Summary\" >Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_1_Open_Command_Prompt\"><\/span>Step 1: Open Command Prompt<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In Windows:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click the <strong>Start<\/strong> button or the search icon.<\/li>\n\n\n\n<li>Type:<\/li>\n<\/ol>\n\n\n\n<pre class=\"wp-block-code\"><code>cmd<\/code><\/pre>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Open <strong>Command Prompt<\/strong> from the search results.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">A black command-line window will appear.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_2_Run_the_Traceroute_Command\"><\/span>Step 2: Run the Traceroute Command<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In the Command Prompt window, enter:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>tracert yourdomain.com<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Replace:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>yourdomain.com<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">with the domain name you want to test.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>tracert mybox.com<\/code><\/pre>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Note:<\/strong> In Windows, the traceroute command is called <strong>tracert<\/strong>.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_3_Review_the_Results\"><\/span>Step 3: Review the Results<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After a few moments, Windows will display a list of network hops between your computer and the destination server.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Example:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Tracing route to mybox.com<br><br>  1    1 ms    1 ms    1 ms  router.local<br>  2   10 ms   11 ms   10 ms  isp-gateway.net<br>  3   18 ms   20 ms   19 ms  network-node.net<br>  ...<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Each line represents a device (hop) that the traffic passes through on its way to the destination.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The displayed times indicate the response latency for each hop.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Saving_the_Results\"><\/span>Saving the Results<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you need to provide the traceroute results to the mybox support team, you can:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Option_1_Take_a_Screenshot\"><\/span>Option 1: Take a Screenshot<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Capture the Command Prompt window and attach the image to your support request.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Option_2_Save_the_Output_to_a_File\"><\/span>Option 2: Save the Output to a File<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Run:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>tracert yourdomain.com &gt; traceroute.txt<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">This will save the results to a file named:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>traceroute.txt<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">in your current directory.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Common_Issues\"><\/span>Common Issues<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Request_Timed_Out\"><\/span>Request Timed Out<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You may see entries similar to:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>* * * Request timed out.<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">This does not always indicate a problem.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some routers are configured not to respond to traceroute requests while still forwarding traffic normally.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Destination_Not_Reached\"><\/span>Destination Not Reached<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If the traceroute stops before reaching the destination server, there may be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A routing problem<\/li>\n\n\n\n<li>A network outage<\/li>\n\n\n\n<li>A firewall restriction<\/li>\n\n\n\n<li>An ISP-related issue<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">In such cases, provide the traceroute results when contacting support.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To perform a traceroute in Windows:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open <strong>Command Prompt<\/strong>.<\/li>\n\n\n\n<li>Run:<\/li>\n<\/ol>\n\n\n\n<pre class=\"wp-block-code\"><code>tracert yourdomain.com<\/code><\/pre>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Wait for the results to complete.<\/li>\n\n\n\n<li>Save the output or take a screenshot if requested by support.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Traceroute is a useful diagnostic tool that helps identify where network connectivity issues occur between your computer and a destination server.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[43],"manual_kb_tag":[5017,5022,5071,5074,5078,5079,5080,5081,5082,5083],"class_list":["post-9637","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-website-errors","manual_kb_tag-traceroute","manual_kb_tag-network-diagnostic-tool","manual_kb_tag-command-prompt","manual_kb_tag-network-troubleshooting","manual_kb_tag-how-to-run-traceroute-in-windows","manual_kb_tag-tracert-command","manual_kb_tag-windows-command-prompt","manual_kb_tag-network-connectivity-issues","manual_kb_tag-high-latency","manual_kb_tag-routing-problems"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/9637","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/9637\/revisions"}],"predecessor-version":[{"id":9638,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/9637\/revisions\/9638"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/media?parent=9637"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manualknowledgebasecat?post=9637"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb_tag?post=9637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}