{"id":9598,"date":"2026-06-03T07:05:54","date_gmt":"2026-06-03T05:05:54","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=9598"},"modified":"2026-06-03T07:05:56","modified_gmt":"2026-06-03T05:05:56","slug":"cum-se-editeaza-sau-se-traduc-e-mailurile-clientilor-in-prestashop","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-edit-or-translate-customer-emails-in-prestashop\/","title":{"rendered":"Cum s\u0103 edita\u021bi sau s\u0103 traduce\u021bi e-mailurile clien\u021bilor \u00een PrestaShop"},"content":{"rendered":"<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">PrestaShop allows you to customize the emails sent automatically to customers. This includes messages such as account registration confirmations, order notifications, payment confirmations, password reset emails, shipping updates, and many other system-generated communications.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By editing email templates, you can translate messages into another language, update their content, or adapt them to match your brand&#8217;s communication style.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-edit-or-translate-customer-emails-in-prestashop\/#Accessing_Email_Translations\" >Accessing Email Translations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-edit-or-translate-customer-emails-in-prestashop\/#Open_the_Email_Translation_Editor\" >Open the Email Translation Editor<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-edit-or-translate-customer-emails-in-prestashop\/#Translation_Type\" >Translation Type<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-edit-or-translate-customer-emails-in-prestashop\/#Email_Content_Type\" >Email Content Type<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-edit-or-translate-customer-emails-in-prestashop\/#Theme\" >Theme<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-edit-or-translate-customer-emails-in-prestashop\/#Language\" >Language<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-edit-or-translate-customer-emails-in-prestashop\/#Edit_System_Email_Templates\" >Edit System Email Templates<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-edit-or-translate-customer-emails-in-prestashop\/#Modify_the_Email_Content\" >Modify the Email Content<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-edit-or-translate-customer-emails-in-prestashop\/#Subject\" >Subject<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-edit-or-translate-customer-emails-in-prestashop\/#HTML_Version\" >HTML Version<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-edit-or-translate-customer-emails-in-prestashop\/#Plain_Text_Version\" >Plain Text Version<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-edit-or-translate-customer-emails-in-prestashop\/#Save_Your_Changes\" >Save Your Changes<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-edit-or-translate-customer-emails-in-prestashop\/#Editing_Module_Email_Templates\" >Editing Module Email Templates<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-edit-or-translate-customer-emails-in-prestashop\/#Important_Recommendations\" >Important Recommendations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-edit-or-translate-customer-emails-in-prestashop\/#Summary\" >Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Accessing_Email_Translations\"><\/span>Accessing Email Translations<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<\/div>\n\n<div id=\"mybox-2224834627\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Acces timpuriu<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Mai ave\u021bi nevoie de ajutor?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contacta\u021bi echipa noastr\u0103 de servicii pentru clien\u021bi.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Trimite mesaj<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">Log in to your PrestaShop administration panel and navigate to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Improve \u2192 International \u2192 Translations<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On the Translations page, you will find several translation categories:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Back Office Translations<\/li>\n\n\n\n<li>Theme Translations<\/li>\n\n\n\n<li>Installed Module Translations<\/li>\n\n\n\n<li>Email Translations<\/li>\n\n\n\n<li>Other Translations<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To modify customer emails, select <strong>Email Translations<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Open_the_Email_Translation_Editor\"><\/span>Open the Email Translation Editor<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In the <strong>Modify Translations<\/strong> section, configure the following options:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Translation_Type\"><\/span>Translation Type<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Select:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Email Translations<\/code><\/pre>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Email_Content_Type\"><\/span>Email Content Type<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Choose which part of the email you want to edit:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Subject<\/li>\n\n\n\n<li>Body<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Theme\"><\/span>Theme<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Select your active theme.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For most stores, this is usually:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Classic<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">or the name of your custom theme.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Language\"><\/span>Language<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Choose the language you want to edit.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>English<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">or any other language configured in your store.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once the options are selected, click:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Modify<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Edit_System_Email_Templates\"><\/span>Edit System Email Templates<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">On the next page, select:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Emails Related to System Activity<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">PrestaShop includes dozens of built-in email templates used for various actions throughout the store.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Examples include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Account creation<\/li>\n\n\n\n<li>Order confirmation<\/li>\n\n\n\n<li>Payment confirmation<\/li>\n\n\n\n<li>Password reset<\/li>\n\n\n\n<li>Shipment notification<\/li>\n\n\n\n<li>Contact form responses<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Modify_the_Email_Content\"><\/span>Modify the Email Content<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Locate the template you want to edit and expand it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Most templates contain:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Subject\"><\/span>Subject<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The email subject line displayed in the customer&#8217;s inbox.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Example:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Your order has been confirmed<\/code><\/pre>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"HTML_Version\"><\/span>HTML Version<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The formatted version of the email displayed by most email clients.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Plain_Text_Version\"><\/span>Plain Text Version<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A simplified version used by email clients that do not support HTML.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can modify any of these sections as needed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Save_Your_Changes\"><\/span>Save Your Changes<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After editing the template, click:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Save<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">or<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Save and Stay<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your changes will be applied immediately to future emails generated by PrestaShop.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Editing_Module_Email_Templates\"><\/span>Editing Module Email Templates<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Many modules install their own email templates.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Examples include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Payment gateways<\/li>\n\n\n\n<li>Shipping integrations<\/li>\n\n\n\n<li>Marketing tools<\/li>\n\n\n\n<li>Loyalty programs<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To edit these messages, select:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Installed Module Translations<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">instead of <strong>Emails Related to System Activity<\/strong> and locate the module you want to modify.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Important_Recommendations\"><\/span>Important Recommendations<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before making major changes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create a backup of your store.<\/li>\n\n\n\n<li>Save a copy of the original email content.<\/li>\n\n\n\n<li>Test the modified email by generating a sample notification.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This helps ensure that important variables and placeholders remain intact.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, do not remove placeholders such as:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>{firstname}<br>{lastname}<br>{order_name}<br>{shop_name}<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">These values are replaced automatically when the email is sent.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To edit or translate customer emails in PrestaShop, navigate to <strong>Improve \u2192 International \u2192 Translations<\/strong>, select <strong>Email Translations<\/strong>, choose the appropriate language and theme, and click <strong>Modify<\/strong>. You can then customize the subject and content of system-generated emails such as order confirmations, account notifications, and shipping updates to better match your store&#8217;s requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[58],"manual_kb_tag":[5139,299,445,2444,3070,3615,5135,5136,5137,5138],"class_list":["post-9598","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-web-applications-cms","manual_kb_tag-shipping-notification","manual_kb_tag-account-creation","manual_kb_tag-prestashop","manual_kb_tag-email-translations","manual_kb_tag-payment-confirmation","manual_kb_tag-password-reset","manual_kb_tag-email-templates","manual_kb_tag-customer-emails","manual_kb_tag-transactional-emails","manual_kb_tag-order-confirmation"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/9598","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/9598\/revisions"}],"predecessor-version":[{"id":9599,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/9598\/revisions\/9599"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/media?parent=9598"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manualknowledgebasecat?post=9598"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb_tag?post=9598"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}