{"id":9287,"date":"2026-06-02T03:21:31","date_gmt":"2026-06-02T01:21:31","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=9287"},"modified":"2026-06-02T03:21:32","modified_gmt":"2026-06-02T01:21:32","slug":"lets-encrypt-ssl-generation-error-troubleshooting-guide","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/ro\/knowledgebase\/lets-encrypt-ssl-generation-error-troubleshooting-guide\/","title":{"rendered":"Let's Encrypt SSL Generation Error - Ghid de rezolvare a problemelor"},"content":{"rendered":"<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">When you add a website in the mybox panel, a free Let\u2019s Encrypt SSL certificate is automatically activated. In some cases, however, certificate generation may fail. Below are the most common causes and steps to resolve the issue.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/lets-encrypt-ssl-generation-error-troubleshooting-guide\/#1_Incorrect_DNS_Configuration\" >1. Incorrect DNS Configuration<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/lets-encrypt-ssl-generation-error-troubleshooting-guide\/#2_Domain_Name_Format_Issues\" >2. Domain Name Format Issues<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/lets-encrypt-ssl-generation-error-troubleshooting-guide\/#3_DNSSEC_Interference\" >3. DNSSEC Interference<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/lets-encrypt-ssl-generation-error-troubleshooting-guide\/#4_Propagation_Delays\" >4. Propagation Delays<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/lets-encrypt-ssl-generation-error-troubleshooting-guide\/#5_When_to_Contact_Support\" >5. When to Contact Support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/lets-encrypt-ssl-generation-error-troubleshooting-guide\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Incorrect_DNS_Configuration\"><\/span>1. Incorrect DNS Configuration<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your domain is not registered with mybox.com and is using external DNS, you must ensure that the domain is correctly pointed to the hosting server.<\/p>\n\n\n\n<\/div>\n\n<div id=\"mybox-239638625\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Acces timpuriu<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Mai ave\u021bi nevoie de ajutor?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contacta\u021bi echipa noastr\u0103 de servicii pentru clien\u021bi.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Trimite mesaj<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">Check the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>DNS servers are set to:\n<ul class=\"wp-block-list\">\n<li><code>ns1.mybox.com<\/code><\/li>\n\n\n\n<li><code>ns2.<code>mybox.com<\/code><\/code><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">OR<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The A record points directly to the server IP assigned to your hosting account<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Additionally, ensure that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The <code>www<\/code> subdomain also has an A record pointing to the same IP address<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">After making DNS changes, remember that propagation may take time. SSL generation may fail temporarily until DNS changes fully propagate across the internet.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Domain_Name_Format_Issues\"><\/span>2. Domain Name Format Issues<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In your dhosting panel, verify that the domain name:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contains only lowercase letters<\/li>\n\n\n\n<li>Does not include uppercase characters<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Even small formatting inconsistencies can prevent SSL issuance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_DNSSEC_Interference\"><\/span>3. DNSSEC Interference<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your domain is registered externally and DNSSEC is enabled, it may block successful validation for Let\u2019s Encrypt certificates.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To resolve this:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Disable DNSSEC at your domain provider if possible<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If DNSSEC cannot be disabled, you may need to consider using a commercial SSL certificate instead.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Propagation_Delays\"><\/span>4. Propagation Delays<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After DNS changes, it may take some time before the domain is fully reachable worldwide. During this period:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SSL generation may fail<\/li>\n\n\n\n<li>Website may be temporarily unavailable or partially accessible<\/li>\n\n\n\n<li>Validation checks may not pass immediately<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Wait for propagation to complete before retrying certificate issuance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_When_to_Contact_Support\"><\/span>5. When to Contact Support<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have verified all of the above and the SSL certificate still fails to generate, the issue may require technical assistance from your hosting provider.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In that case, contact support and provide details of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Domain name<\/li>\n\n\n\n<li>DNS configuration<\/li>\n\n\n\n<li>Error message from SSL generation process<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Most Let\u2019s Encrypt SSL generation issues are caused by DNS misconfiguration, propagation delays, or DNSSEC conflicts. Carefully verifying DNS records and domain settings usually resolves the problem without further intervention.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[11],"manual_kb_tag":[170,204,371,372,374,1247,1412,2220,5630,5631],"class_list":["post-9287","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-ssl-certificates","manual_kb_tag-dns-propagation","manual_kb_tag-dns-records","manual_kb_tag-lets-encrypt","manual_kb_tag-ssl-certificate","manual_kb_tag-certificate-issuance","manual_kb_tag-tls-certificate","manual_kb_tag-dns-configuration","manual_kb_tag-free-certificate","manual_kb_tag-certificate-generation-error","manual_kb_tag-ssl-troubleshooting"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/9287","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/9287\/revisions"}],"predecessor-version":[{"id":9288,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/9287\/revisions\/9288"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/media?parent=9287"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manualknowledgebasecat?post=9287"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb_tag?post=9287"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}