{"id":805,"date":"2025-12-19T09:50:14","date_gmt":"2025-12-19T08:50:14","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=805"},"modified":"2026-02-16T12:19:11","modified_gmt":"2026-02-16T11:19:11","slug":"posibile-probleme-cu-primirea-e-mailurilor","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/ro\/knowledgebase\/possible-problems-with-receiving-emails\/","title":{"rendered":"Posibile probleme cu primirea e-mailurilor"},"content":{"rendered":"<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">Este posibil ca mesajul s\u0103 nu fi ajuns \u00een c\u0103su\u021ba ta de e-mail din mai multe motive. Cele mai frecvente dintre acestea sunt prezentate mai jos.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Cuprins<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class=\"ez-toc-list ez-toc-list-level-1\"><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/possible-problems-with-receiving-emails\/#The_message_went_to_spam\">Mesajul a ajuns \u00een folderul de spam<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/possible-problems-with-receiving-emails\/#Overflowing_mailbox\">C\u0103su\u021ba po\u0219tal\u0103 este plin\u0103<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/possible-problems-with-receiving-emails\/#Wrong_address\">Adres\u0103 gre\u0219it\u0103<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/possible-problems-with-receiving-emails\/#Active_filters\">Filtre active<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/possible-problems-with-receiving-emails\/#Use_the_search_engine\">Utiliza\u021bi motorul de c\u0103utare<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_message_went_to_spam\"><\/span>Mesajul a ajuns \u00een folderul de spam<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Verifica\u021bi dac\u0103 e-mailul pe care \u00eel a\u0219tepta\u021bi nu a fost trimis \u00een folderul SPAM. Este posibil s\u0103 fi fost interceptat de filtrele noastre de spam. Dac\u0103 este cazul, ad\u0103uga\u021bi expeditorul pe lista alb\u0103 \u00een panoul mybox sau \u00een mybox Mail.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Overflowing_mailbox\"><\/span>C\u0103su\u021ba po\u0219tal\u0103 este plin\u0103<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<\/div>\n\n<div id=\"mybox-298666377\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Acces timpuriu<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Mai ave\u021bi nevoie de ajutor?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contacta\u021bi echipa noastr\u0103 de servicii pentru clien\u021bi.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Trimite mesaj<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">Verifica\u021bi dac\u0103 spa\u021biul alocat pentru c\u0103su\u021ba dvs. po\u0219tal\u0103 s-a epuizat. C\u00e2nd aceasta este plin\u0103, niciun mesaj trimis c\u0103tre ea nu va fi acceptat. Pute\u021bi verifica starea spa\u021biului disponibil \u00een c\u0103su\u021ba po\u0219tal\u0103 din panoul \"mybox\" \u0219i \u00een sec\u021biunea \"mybox Mail\" din col\u021bul din st\u00e2nga jos al ecranului principal.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Wrong_address\"><\/span>Adres\u0103 gre\u0219it\u0103<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Este posibil ca expeditorul s\u0103 fi trimis mesajul la o adres\u0103 care con\u021bine o gre\u0219eal\u0103 de tastare. \u00cen acest caz, singura modalitate de a remedia situa\u021bia este s\u0103 \u00eel contacta\u021bi. De asemenea, verifica\u021bi dac\u0103 c\u0103uta\u021bi \u00een c\u0103su\u021ba po\u0219tal\u0103 corect\u0103. Unele programe ofer\u0103 suport pentru mai multe conturi simultan.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Active_filters\"><\/span>Filtre active<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Asigura\u021bi-v\u0103 c\u0103 verifica\u021bi \u0219i dac\u0103 mesajul nu a fost redirec\u021bionat c\u0103tre un alt folder din cauza filtrelor active din mybox Mail.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Use_the_search_engine\"><\/span>Utiliza\u021bi motorul de c\u0103utare<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pute\u021bi folosi oric\u00e2nd motorul de c\u0103utare pentru a g\u0103si mesajele. Cu ajutorul acestuia, pute\u021bi c\u0103uta mesaje filtr\u00e2nd subiectele sau con\u021binutul e-mailurilor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 tot nu a\u021bi reu\u0219it s\u0103 g\u0103si\u021bi e-mailul, v\u0103 rug\u0103m s\u0103 contacta\u021bi Serviciul Clien\u021bi prin telefon sau prin intermediul Serviciului de asisten\u021b\u0103 24h. Speciali\u0219tii no\u0219tri v\u0103 vor ajuta cu pl\u0103cere s\u0103 g\u0103si\u021bi mesajele pe server.<\/p>\n<\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[41,44],"manual_kb_tag":[1102,1958,1443,1959,1461,207,1518,226,1800,242,1801,283,1948,321,1949,335,1950,337,1951,340,1952,341,1953,342,1954,562,1955,609,1956,978,1957],"class_list":["post-805","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-email","manualknowledgebasecat-errors-receiving-messages","manual_kb_tag-helpdesk-support","manual_kb_tag-search-engine","manual_kb_tag-mailbox-full","manual_kb_tag-locate-messages","manual_kb_tag-mail-delivery-issues","manual_kb_tag-phone","manual_kb_tag-find","manual_kb_tag-customer-service","manual_kb_tag-email-server","manual_kb_tag-mybox","manual_kb_tag-email-delivery","manual_kb_tag-mybox-panel","manual_kb_tag-whitelist-sender","manual_kb_tag-email-troubleshooting","manual_kb_tag-overflowing-mailbox","manual_kb_tag-undelivered-email","manual_kb_tag-full-mailbox","manual_kb_tag-delivery-failure","manual_kb_tag-mailbox-storage","manual_kb_tag-spam-filters","manual_kb_tag-mailbox-quota","manual_kb_tag-spam-folder","manual_kb_tag-wrong-email-address","manual_kb_tag-message-not-delivered","manual_kb_tag-typo-in-email","manual_kb_tag-email","manual_kb_tag-multiple-accounts","manual_kb_tag-contact-customer-service","manual_kb_tag-email-filters","manual_kb_tag-helpdesk","manual_kb_tag-email-search"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/805","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/805\/revisions"}],"predecessor-version":[{"id":3929,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/805\/revisions\/3929"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/media?parent=805"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manualknowledgebasecat?post=805"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb_tag?post=805"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}