{"id":803,"date":"2025-12-19T09:49:31","date_gmt":"2025-12-19T08:49:31","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=803"},"modified":"2026-02-06T12:45:31","modified_gmt":"2026-02-06T11:45:31","slug":"motive-posibile-pentru-esecul-mesajului","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/ro\/knowledgebase\/possible-reasons-for-message-failure\/","title":{"rendered":"Motive posibile pentru e\u0219ecul mesajului"},"content":{"rendered":"<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">In many cases, if your message cannot be delivered to the recipient, you will receive an automatic return email, which will include, among other things, the reason for the non-delivery.<\/p>\n\n\n\n<\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"731\" height=\"204\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-330.png\" alt=\"\" class=\"wp-image-4767\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-330.png 731w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-330-300x84.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-330-18x5.png 18w\" sizes=\"auto, (max-width: 731px) 100vw, 731px\" \/><\/figure>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n\n<p class=\"wp-block-paragraph\">Below you will find the most common mistakes in delivering emails to recipients.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/possible-reasons-for-message-failure\/#Account_issues\" >Account issues<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/possible-reasons-for-message-failure\/#Exceeded_Mailbox_Quota\" >Exceeded Mailbox Quota<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/possible-reasons-for-message-failure\/#Connection_Time_Exceeded\" >Connection Time Exceeded<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/possible-reasons-for-message-failure\/#Sender_Verification_Error\" >Sender Verification Error<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Account_issues\"><\/span>Account issues<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<\/div>\n\n<div id=\"mybox-2139676769\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Acces timpuriu<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Mai ave\u021bi nevoie de ajutor?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contacta\u021bi echipa noastr\u0103 de servicii pentru clien\u021bi.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Trimite mesaj<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">Cel mai frecvent motiv pentru erorile marcate ca <strong>\u201cAdresa destinatarului a fost respins\u0103\u201d<\/strong> este introducerea incorect\u0103 a adresei destinatarului. Poate c\u0103 s-a strecurat o gre\u0219eal\u0103 de tastare \u00een timpul introducerii sau poate c\u0103 adresa c\u0103tre care dori\u021bi s\u0103 trimite\u021bi mesajul pur \u0219i simplu nu exist\u0103.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Exceeded_Mailbox_Quota\"><\/span>Cota c\u0103su\u021bei po\u0219tale a fost dep\u0103\u0219it\u0103<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"598\" height=\"278\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-331.png\" alt=\"\" class=\"wp-image-4769\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-331.png 598w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-331-300x139.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-331-18x8.png 18w\" sizes=\"auto, (max-width: 598px) 100vw, 598px\" \/><\/figure>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n\n<p class=\"wp-block-paragraph\">When <strong>&#8220;Mailbox is over quota&#8221;<\/strong> appears in the return email after sending a message, it means that the recipient&#8217;s inbox is overfilled and cannot accept your email.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Connection_Time_Exceeded\"><\/span>Connection Time Exceeded<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Dac\u0103 observa\u021bi <strong>expresia \u201eTimpul de a\u0219teptare pentru conexiune a expirat\u201d<\/strong> \u00een mesajul de eroare, aceasta \u00eenseamn\u0103 c\u0103 serverele noastre nu au reu\u0219it s\u0103 se conecteze la infrastructura destinatarului. \u00cen acest caz, vom \u00eencerca s\u0103 livr\u0103m mesajul de \u00eenc\u0103 c\u00e2teva ori. Este posibil ca, la un moment dat, mesajul s\u0103 fie livrat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If after several attempts the shipment still does not take place, you will receive a notification of failure. In this case, be sure to contact the Customer Service Office via the Helpdesk 24h or by phone.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Sender_Verification_Error\"><\/span>Sender Verification Error<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Dac\u0103 dup\u0103 trimiterea mesajului vede\u021bi <strong>mesajul \u201e5.7.8 Eroare: autentificare e\u0219uat\u0103: eroare de autentificare\u201d<\/strong>, \u00eenseamn\u0103 probabil c\u0103 a\u021bi salvat \u00een clientul de e-mail datele de autentificare gre\u0219ite pentru serverele de e-mail mybox.com. Verifica\u021bi dac\u0103 parola c\u0103su\u021bei po\u0219tale pe care a\u021bi introdus-o este corect\u0103.<\/p>\n<\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[41,45],"manual_kb_tag":[207,1801,1973,216,1805,1974,226,1952,1975,242,1960,1976,562,1961,1977,978,1962,1978,1014,1963,1979,1288,1964,1980,1396,1965,1981,1423,1966,1982,1433,1967,1439,1968,1441,1969,1461,1970,1518,1971,1784,1972],"class_list":["post-803","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-email","manualknowledgebasecat-errors-sending-messages","manual_kb_tag-phone","manual_kb_tag-email-delivery","manual_kb_tag-sender-verification-error","manual_kb_tag-login-details","manual_kb_tag-recipient-address","manual_kb_tag-authentication-failed","manual_kb_tag-customer-service","manual_kb_tag-mailbox-quota","manual_kb_tag-wrong-login-details","manual_kb_tag-mybox","manual_kb_tag-bounce-back","manual_kb_tag-email-client-settings","manual_kb_tag-email","manual_kb_tag-non-delivery-report","manual_kb_tag-helpdesk-2h","manual_kb_tag-helpdesk","manual_kb_tag-return-email","manual_kb_tag-full-inbox","manual_kb_tag-mybox-com","manual_kb_tag-incorrect-recipient-address","manual_kb_tag-mail-delivery-errors","manual_kb_tag-sender-verification","manual_kb_tag-mailbox-over-quota","manual_kb_tag-email-bounce-reasons","manual_kb_tag-mail-server-settings","manual_kb_tag-undeliverable-email","manual_kb_tag-smtp-authentication-error","manual_kb_tag-mail-servers","manual_kb_tag-non-delivery-notification","manual_kb_tag-delivery-status-notification","manual_kb_tag-recipient-address-rejected","manual_kb_tag-delivery-failure-notice","manual_kb_tag-email-delivery-failure","manual_kb_tag-typo-in-email-address","manual_kb_tag-bounce-message","manual_kb_tag-exceeded-mailbox-quota","manual_kb_tag-mail-delivery-issues","manual_kb_tag-connection-timed-out","manual_kb_tag-find","manual_kb_tag-connection-time-exceeded","manual_kb_tag-email-client","manual_kb_tag-failed-delivery-attempts"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/803","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/803\/revisions"}],"predecessor-version":[{"id":4770,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/803\/revisions\/4770"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/media?parent=803"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manualknowledgebasecat?post=803"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb_tag?post=803"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}