{"id":801,"date":"2025-12-23T08:09:58","date_gmt":"2025-12-23T07:09:58","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=801"},"modified":"2026-06-02T03:58:03","modified_gmt":"2026-06-02T01:58:03","slug":"panou-magazin-prestashop-eroare-500","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/ro\/knowledgebase\/prestashop-store-panel-error-500\/","title":{"rendered":"PrestaShop - panou magazin - eroare 500"},"content":{"rendered":"<div class=\"translation-block translation-block-merged\">\n<div class=\"wp-block-onethird-callout-box onethird-callout-wrap\"><div class=\"onethird-callout onethird-callout--hint\" style=\"--ot-bg:#EAFFF7;--ot-border:#C8E8D8;--ot-text:#6F7C88;--ot-title:#384048;--ot-body:#6F7C88;--ot-icon:#384048;border-radius:6px;padding:16px\"><div class=\"onethird-callout__head\"><span class=\"onethird-callout__icon\"><\/span><div class=\"onethird-callout__title\">Not\u0103<\/div><\/div><div class=\"onethird-callout__body\"><em><strong>\u201cDrupal\u201d<\/strong><\/em> \u0219i <em><strong>\u201cPrestaShop\u201d<\/strong><\/em> vor fi disponibile ulterior, dar nu \u00een timpul fazei de \u201cAcces anticipat\u201d.<\/div><\/div><div class=\"onethird-callout__separator\" style=\"height:18px\" aria-hidden=\"true\"><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">O eroare 500 Internal Server Error \u00een panoul de administrare PrestaShop indic\u0103 de obicei o problem\u0103 la nivelul serverului care afecteaz\u0103 doar back office-ul, \u00een timp ce fa\u021bada magazinului poate func\u021biona \u00een continuare normal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen multe cazuri, problema este cauzat\u0103 de date din cache corupte sau \u00eenvechite generate de PrestaShop.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Cuprins<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class=\"ez-toc-list ez-toc-list-level-1\"><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/prestashop-store-panel-error-500\/#Most_common_cause\">Cauza cea mai frecvent\u0103<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/prestashop-store-panel-error-500\/#How_to_fix_the_issue\">Cum se remediaz\u0103 problema<\/a><ul class=\"ez-toc-list-level-3\"><li class=\"ez-toc-heading-level-3\"><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/prestashop-store-panel-error-500\/#1_Access_your_server_via_FTP\">1. Accesa\u021bi serverul prin FTP<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-3\"><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/prestashop-store-panel-error-500\/#2_Locate_the_cache_directory\">2. Localiza\u021bi directorul cache<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-3\"><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/prestashop-store-panel-error-500\/#3_Rename_the_cache_folder\">3. Redenumi\u021bi folderul cache<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-3\"><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/prestashop-store-panel-error-500\/#4_Test_the_admin_panel\">4. Testa\u021bi panoul de administrare<\/a><\/li><\/ul><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/prestashop-store-panel-error-500\/#Implica\u021bii_practice\">Implica\u021bii practice<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/prestashop-store-panel-error-500\/#Summary\">Rezumat<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Most_common_cause\"><\/span>Cauza cea mai frecvent\u0103<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<\/div>\n\n<div id=\"mybox-2657752400\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Acces timpuriu<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Mai ave\u021bi nevoie de ajutor?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contacta\u021bi echipa noastr\u0103 de servicii pentru clien\u021bi.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Trimite mesaj<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">Una dintre cele mai frecvente cauze ale acestei erori o reprezint\u0103 fi\u0219ierele stocate incorect \u00een directorul de cache al PrestaShop. Atunci c\u00e2nd datele din cache devin inconsistente, panoul de administrare poate s\u0103 nu se \u00eencarce \u0219i s\u0103 returneze o eroare 500.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_fix_the_issue\"><\/span>Cum se remediaz\u0103 problema<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Accesa\u021bi_serverul_prin_FTP\"><\/span>1. Accesa\u021bi serverul prin FTP<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Conecta\u021bi-v\u0103 la contul dvs. de g\u0103zduire folosind un client FTP (de exemplu, FileZilla) \u0219i naviga\u021bi la directorul de instalare PrestaShop.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 nu sunte\u021bi sigur cum s\u0103 v\u0103 conecta\u021bi prin FTP, consulta\u021bi documenta\u021bia clientului FTP.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Locate_the_cache_directory\"><\/span>2. Localiza\u021bi directorul cache<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Accesa\u021bi urm\u0103toarea cale:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\/var\/cache<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Rename_the_cache_folder\"><\/span>3. Redenumi\u021bi folderul cache<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Redenumi\u021bi folderul:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">cache \u2192 cache1<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aceast\u0103 ac\u021biune nu \u0219terge datele. Pur \u0219i simplu dezactiveaz\u0103 folderul cache actual \u0219i for\u021beaz\u0103 PrestaShop s\u0103 regenereze automat fi\u0219iere cache noi.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Test_the_admin_panel\"><\/span>4. Testa\u021bi panoul de administrare<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dup\u0103 redenumirea folderului, \u00eencerca\u021bi s\u0103 accesa\u021bi din nou panoul de administrare PrestaShop. Sistemul ar trebui s\u0103 reconstruiasc\u0103 cache-ul \u0219i s\u0103 restabileasc\u0103 func\u021bionalitatea normal\u0103.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Practical_implications\"><\/span>Implica\u021bii practice<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Redenumirea folderului de cache este sigur\u0103 \u0219i nu provoac\u0103 pierderi de date<\/li>\n\n\n\n<li>PrestaShop va recrea automat fi\u0219ierele de cache necesare<\/li>\n\n\n\n<li>Aceast\u0103 solu\u021bie este utilizat\u0103 frecvent pentru rezolvarea problemelor de acces la panoul de administrare<\/li>\n\n\n\n<li>Magazinul online nu este, de obicei, afectat de aceast\u0103 eroare<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Rezumat<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">O eroare 500 \u00een panoul de administrare PrestaShop este adesea cauzat\u0103 de date de cache corupte. Redenumirea folderului <code>\/var\/cache<\/code> for\u021beaz\u0103 PrestaShop s\u0103 regenereze fi\u0219ierele de cache, ceea ce restabile\u0219te de obicei accesul la interfa\u021ba de administrare.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[25,58],"manual_kb_tag":[1985,2001,1986,3142,1987,3161,1988,1989,1990,1991,1992,330,1993,445,1994,516,1995,606,1996,1174,1997,1595,1998,1983,1999,1984,2000],"class_list":["post-801","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-hosting","manualknowledgebasecat-web-applications-cms","manual_kb_tag-cache-folder","manual_kb_tag-prestashop-troubleshooting","manual_kb_tag-cache-directory","manual_kb_tag-drupal","manual_kb_tag-rename-folder","manual_kb_tag-store-management-panel","manual_kb_tag-regenerate-files","manual_kb_tag-prestashop-store","manual_kb_tag-prestashop-admin","manual_kb_tag-internal-server-error","manual_kb_tag-store-based","manual_kb_tag-administration-panel","manual_kb_tag-var-cache","manual_kb_tag-prestashop","manual_kb_tag-disable-cache","manual_kb_tag-filezilla","manual_kb_tag-regenerate-cache","manual_kb_tag-early-access","manual_kb_tag-rename-cache","manual_kb_tag-admin-panel","manual_kb_tag-cache-issue","manual_kb_tag-clear-cache","manual_kb_tag-server-access","manual_kb_tag-error-50","manual_kb_tag-ssh-login","manual_kb_tag-store-management","manual_kb_tag-server-troubleshooting"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/801","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/801\/revisions"}],"predecessor-version":[{"id":6527,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/801\/revisions\/6527"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/media?parent=801"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manualknowledgebasecat?post=801"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb_tag?post=801"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}