{"id":7781,"date":"2026-04-20T09:33:47","date_gmt":"2026-04-20T07:33:47","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=7781"},"modified":"2026-06-25T09:02:11","modified_gmt":"2026-06-25T07:02:11","slug":"stapanirea-transferurilor-de-fisiere-rezolvarea-problemelor-comune-de-conectare-ftp-sftp","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/ro\/knowledgebase\/mastering-file-transfers-solving-common-ftp-sftp-connection-issues\/","title":{"rendered":"St\u0103p\u00e2nirea transferurilor de fi\u0219iere: Rezolvarea problemelor comune de conectare FTP\/SFTP"},"content":{"rendered":"<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">On a secure <strong>mybox<\/strong> environment, having reliable access to your file system is essential for site maintenance, manual backups, and code edits. While connection errors can be frustrating, they are usually caused by a few specific misconfigurations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Understanding the difference between standard FTP and the more secure <strong>SFTP<\/strong> (Secure File Transfer Protocol) is the first step toward a stable workflow.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/mastering-file-transfers-solving-common-ftp-sftp-connection-issues\/#1_Accuracy_of_Authentication_Credentials\" >1. Accuracy of Authentication Credentials<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/mastering-file-transfers-solving-common-ftp-sftp-connection-issues\/#2_FTP_vs_SFTP_and_Port_Settings\" >2. FTP vs. SFTP and Port Settings<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/mastering-file-transfers-solving-common-ftp-sftp-connection-issues\/#3_IP_Blocking_and_%E2%80%9CBrute_Force%E2%80%9D_Protection\" >3. IP Blocking and &#8220;Brute Force&#8221; Protection<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/mastering-file-transfers-solving-common-ftp-sftp-connection-issues\/#4_Active_vs_Passive_Transfer_Modes\" >4. Active vs. Passive Transfer Modes<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/mastering-file-transfers-solving-common-ftp-sftp-connection-issues\/#5_Account_Status_and_Directory_Permissions\" >5. Account Status and Directory Permissions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/mastering-file-transfers-solving-common-ftp-sftp-connection-issues\/#Summary_Connection_Checklist\" >Summary: Connection Checklist<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/mastering-file-transfers-solving-common-ftp-sftp-connection-issues\/#Final_Advice\" >Final Advice<\/a><\/li><\/ul><\/nav><\/div>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Accuracy_of_Authentication_Credentials\"><\/span><strong>1. Accuracy of Authentication Credentials<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<\/div>\n\n<div id=\"mybox-227486426\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Acces timpuriu<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Mai ave\u021bi nevoie de ajutor?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contacta\u021bi echipa noastr\u0103 de servicii pentru clien\u021bi.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Trimite mesaj<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">The most frequent cause of connection failure is a simple typo in the login data. Unlike a website login, FTP clients are extremely sensitive to extra characters.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The Solution:<\/strong> Always verify your credentials in your <strong>mybox<\/strong> hosting panel.<\/li>\n\n\n\n<li><strong>Pro Tip:<\/strong> When copying your password, ensure you don&#8217;t accidentally highlight a &#8220;space&#8221; at the beginning or end of the string. If the connection fails repeatedly, <strong>reset the FTP password<\/strong> in the panel to ensure you are working with fresh data.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_FTP_vs_SFTP_and_Port_Settings\"><\/span><strong>2. FTP vs. SFTP and Port Settings<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Using the wrong port for the selected protocol is a common technical oversight.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Standard FTP (Port 21):<\/strong> Sends data in plain text. This is increasingly rare in professional environments due to security risks.<\/li>\n\n\n\n<li><strong>SFTP (Port 22):<\/strong> The modern standard. It encrypts both your credentials and your files during the transfer.<\/li>\n\n\n\n<li><strong>The Solution:<\/strong> Ensure your client (like FileZilla or WinSCP) is set to <strong>SFTP<\/strong> and the port is explicitly set to <strong>22<\/strong>. On <strong>mybox<\/strong>, SFTP is the highly recommended method to protect your site\u2019s integrity.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_IP_Blocking_and_%E2%80%9CBrute_Force%E2%80%9D_Protection\"><\/span><strong>3. IP Blocking and &#8220;Brute Force&#8221; Protection<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Your <strong>mybox<\/strong> server has an active firewall designed to protect you from hackers. If you enter the wrong password three or four times in a row, the server may interpret this as an attack and <strong>block your IP address<\/strong> entirely.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The Symptom:<\/strong> The connection &#8220;Times Out&#8221; without even asking for a password, or you can no longer access your website at all from your current network.<\/li>\n\n\n\n<li><strong>The Solution:<\/strong> Switch to a different network (like a mobile hotspot) to see if you can connect. If you can, your primary IP is blocked. You will need to contact technical support or wait for the automatic block to expire (usually after 30\u201360 minutes).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Active_vs_Passive_Transfer_Modes\"><\/span><strong>4. Active vs. Passive Transfer Modes<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Sometimes the connection is established, but you cannot see the &#8220;File List&#8221; or the transfer gets stuck at 0%. This is often a conflict between your local router&#8217;s firewall and the server.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The Solution:<\/strong> Open your FTP client settings and switch the <strong>Transfer Mode to &#8220;Passive&#8221;<\/strong>. Passive mode is much more &#8220;firewall-friendly&#8221; and solves the majority of &#8220;failed to retrieve directory listing&#8221; errors.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Account_Status_and_Directory_Permissions\"><\/span><strong>5. Account Status and Directory Permissions<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">An FTP account may exist, but it might be &#8220;Disabled&#8221; or pointed at the wrong directory.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The Solution:<\/strong> Check your <strong>mybox<\/strong> panel to ensure the FTP user is &#8220;Active.&#8221;<\/li>\n\n\n\n<li><strong>The Path:<\/strong> Make sure the &#8220;Home Directory&#8221; for the user is correct (usually <code>\/public_html<\/code> or a specific folder for a subdomain). If the user is restricted to a folder that doesn&#8217;t exist, the connection will fail.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary_Connection_Checklist\"><\/span><strong>Summary: Connection Checklist<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>Checkpoint<\/strong><\/td><td><strong>Target Setting<\/strong><\/td><\/tr><\/thead><tbody><tr><td><strong>Protocol<\/strong><\/td><td><strong>SFTP<\/strong> (preferred) or FTP<\/td><\/tr><tr><td><strong>Hostname<\/strong><\/td><td>Your domain name or server IP<\/td><\/tr><tr><td><strong>Port<\/strong><\/td><td><strong>22<\/strong> for SFTP \/ <strong>21<\/strong> for FTP<\/td><\/tr><tr><td><strong>Transfer Mode<\/strong><\/td><td><strong>Passive<\/strong><\/td><\/tr><tr><td><strong>Encryption<\/strong><\/td><td>Use Explicit FTP over TLS (if using port 21)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Final_Advice\"><\/span><strong>Final Advice<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you are working on a public Wi-Fi network (like in a cafe), your connection might be blocked by the local network provider. Always use a <strong>VPN<\/strong> or a secure mobile hotspot when managing your <strong>mybox<\/strong> files to ensure both a stable connection and data privacy.<\/p>\n<\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[23],"manual_kb_tag":[4762,5958,9249,9254,9255,9256,9295,9296,9297,411,412,415,1695,1721,4761],"class_list":["post-7781","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-ftp","manual_kb_tag-active-mode","manual_kb_tag-ftp-connection","manual_kb_tag-ftp-error","manual_kb_tag-ftp-problem","manual_kb_tag-i-cant-connect-ftp","manual_kb_tag-connect-ftp","manual_kb_tag-secure-file-transfer-protocol","manual_kb_tag-ssh-protocol","manual_kb_tag-firewall-blocking","manual_kb_tag-sftp","manual_kb_tag-ftps","manual_kb_tag-ftp-client","manual_kb_tag-port-2","manual_kb_tag-explicit-ftps","manual_kb_tag-passive-mode"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/7781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/7781\/revisions"}],"predecessor-version":[{"id":7782,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/7781\/revisions\/7782"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/media?parent=7781"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manualknowledgebasecat?post=7781"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb_tag?post=7781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}