{"id":7473,"date":"2026-04-07T09:11:25","date_gmt":"2026-04-07T07:11:25","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=7473"},"modified":"2026-04-07T09:11:26","modified_gmt":"2026-04-07T07:11:26","slug":"depanarea-outlook-eroare-0x800ccc0e","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/ro\/knowledgebase\/troubleshooting-outlook-error-0x800ccc0e\/","title":{"rendered":"Rezolvarea problemelor Outlook Eroare 0x800CCC0E"},"content":{"rendered":"<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph translation-block\">Eroarea <strong>0x800CCC0E<\/strong> este o notificare de tipul \u201eE\u0219ec conexiune\u201d. Aceasta indic\u0103 faptul c\u0103 clientul dvs. de e-mail (cum ar fi Outlook sau Windows Live Mail) nu poate stabili o conexiune fizic\u0103 cu serverele de e-mail <strong>mybox<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This error most frequently occurs when the network you are using\u2014such as a public Wi-Fi in a hotel, airport, or restaurant\u2014is actively blocking the communication ports required for email.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/troubleshooting-outlook-error-0x800ccc0e\/#Common_Causes\" >Common Causes<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/troubleshooting-outlook-error-0x800ccc0e\/#How_to_Resolve\" >How to Resolve<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/troubleshooting-outlook-error-0x800ccc0e\/#Practical_Implications\" >Practical Implications<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/troubleshooting-outlook-error-0x800ccc0e\/#Summary\" >Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Common_Causes\"><\/span>Common Causes<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Network Restrictions:<\/strong> Public networks often block port 25 or port 587 to prevent their IP addresses from being used to send spam.<\/li>\n\n\n\n<li><strong>Firewall or Antivirus:<\/strong> Local security software on your computer may be incorrectly flagging the outgoing connection as a threat and cutting the link.<\/li>\n\n\n\n<li><strong>Incorrect Server Address:<\/strong> A typo in the incoming (IMAP\/POP3) or outgoing (SMTP) server names will prevent the client from finding the correct destination.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Resolve\"><\/span>How to Resolve<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<\/div>\n\n<div id=\"mybox-3191441116\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Acces timpuriu<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Mai ave\u021bi nevoie de ajutor?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contacta\u021bi echipa noastr\u0103 de servicii pentru clien\u021bi.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Trimite mesaj<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">To restore your connection, check your configuration settings and test your current network environment:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Update the Outgoing Port<\/strong> If you are currently using port 25, switch to the more modern and secure port 587. This port is much less likely to be blocked by public internet providers.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Outgoing Server (SMTP):<\/strong> <code>smtp.mybox.com<\/code><\/li>\n\n\n\n<li><strong>Port:<\/strong> <strong>587<\/strong><\/li>\n\n\n\n<li><strong>Encryption:<\/strong> <strong>STARTTLS<\/strong> or <strong>TLS<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Verify Server Names<\/strong> Ensure your client is pointed to the correct <strong>mybox<\/strong> infrastructure:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Incoming Server:<\/strong> <code>imap.mybox.com<\/code> (or <code>pop3.mybox.com<\/code>)<\/li>\n\n\n\n<li><strong>Outgoing Server:<\/strong> <code>smtp.mybox.com<\/code><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Test on a Different Network<\/strong> If the settings are correct but the error persists, try connecting via a different network (such as a mobile hotspot). If the error disappears, the original network provider is likely blocking the required email ports.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Practical_Implications\"><\/span>Practical Implications<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Public Wi-Fi Behavior:<\/strong> If you frequently travel, using port <strong>587<\/strong> with SSL\/TLS encryption is the most reliable way to ensure your email works across various hotel and airport networks.<\/li>\n\n\n\n<li><strong>Firewall Exceptions:<\/strong> If the error occurs even on a private home network, ensure that your firewall or antivirus &#8220;Email Protection&#8221; feature is not blocking <code>OUTLOOK.EXE<\/code>.<\/li>\n\n\n\n<li><strong>Account Syncing:<\/strong> Because this is a connection error, you will notice that you cannot send <em>or<\/em> receive mail until the link is restored.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Error 0x800CCC0E is almost always a result of a blocked communication path. By switching to port <strong>587<\/strong> and verifying that your network allows traffic to <strong>mail.mybox.com<\/strong>, you can maintain a stable and secure connection from any location.<\/p>\n<\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[41,44,45],"manual_kb_tag":[],"class_list":["post-7473","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-email","manualknowledgebasecat-errors-receiving-messages","manualknowledgebasecat-errors-sending-messages"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/7473","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/7473\/revisions"}],"predecessor-version":[{"id":7474,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/7473\/revisions\/7474"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/media?parent=7473"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manualknowledgebasecat?post=7473"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb_tag?post=7473"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}