{"id":5876,"date":"2026-02-13T11:56:22","date_gmt":"2026-02-13T10:56:22","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=5876"},"modified":"2026-02-18T17:01:46","modified_gmt":"2026-02-18T16:01:46","slug":"cum-imi-recastig-accesul-daca-imi-pierd-dispozitivul-si-codurile-2fa","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-do-i-regain-access-if-i-lose-my-device-and-2fa-codes\/","title":{"rendered":"Cum rec\u00e2\u0219tig accesul dac\u0103 \u00eemi pierd dispozitivul \u0219i codurile 2FA?"},"content":{"rendered":"<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">In a situation where access to the device on which the Authenticator application is located has been lost and backup access codes (considering only mailboxes) have been lost, please contact Customer Service to perform the procedure of regaining access to the customer account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When submitting a report of this type, please provide the most accurate information possible regarding the account subscriber, i.e. the representative&#8217;s name and surname, associated email address, and associated telephone number.<\/p>\n\n\n\n<\/div>\n\n<div id=\"mybox-3108303558\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Acces timpuriu<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Mai ave\u021bi nevoie de ajutor?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contacta\u021bi echipa noastr\u0103 de servicii pentru clien\u021bi.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Trimite mesaj<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">You can contact our support team <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" data-type=\"link\" data-id=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\">HERE<\/a>.<\/p>\n<\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[10],"manual_kb_tag":[223,224,225,226,227,228,229,230,331,562,609,610,611,612,221,613,222],"class_list":["post-5876","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-safety","manual_kb_tag-lost-device","manual_kb_tag-account-recovery","manual_kb_tag-regain-access","manual_kb_tag-customer-service","manual_kb_tag-contact-support","manual_kb_tag-account-subscriber","manual_kb_tag-two-factor-authentication","manual_kb_tag-account-access-recovery","manual_kb_tag-customer-account","manual_kb_tag-email","manual_kb_tag-contact-customer-service","manual_kb_tag-support-team","manual_kb_tag-associated-email-address","manual_kb_tag-associated-telephone-number","manual_kb_tag-authenticator-app","manual_kb_tag-associated-email","manual_kb_tag-backup-access-codes"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/5876","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/5876\/revisions"}],"predecessor-version":[{"id":5877,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/5876\/revisions\/5877"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/media?parent=5876"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manualknowledgebasecat?post=5876"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb_tag?post=5876"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}