{"id":14071,"date":"2026-09-21T09:21:46","date_gmt":"2026-09-21T07:21:46","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=14071"},"modified":"2026-09-21T09:21:51","modified_gmt":"2026-09-21T07:21:51","slug":"clientul-de-e-mail-afiseaza-mesajele-noi-cu-intarziere-sau-deloc-greseli-frecvente-de-sincronizare","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/ro\/knowledgebase\/email-client-shows-new-messages-late-or-not-at-all-common-sync-mistakes\/","title":{"rendered":"Clientul de e-mail afi\u0219eaz\u0103 mesajele noi cu \u00eent\u00e2rziere sau deloc: gre\u0219eli frecvente de sincronizare"},"content":{"rendered":"<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">If webmail shows new messages but a third-party email client does not, the problem is usually related to how the client refreshes, stores, or filters mailbox data. The message can already be available in webmail while the app still shows an older local view. Email clients are separate applications that manage messages and notifications, so their sync behaviour depends on their own settings.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Before changing account settings, compare the inbox in webmail with the inbox in the email client. If the message is visible in webmail, use the checks below to review the client\u2019s synchronisation behaviour. The <a href=\"https:\/\/mybox.com\/help\/ro\/baza-de-cunostinte\/mesajele-au-incetat-brusc-sa-ajunga-la-mine\/\">mybox troubleshooting guidance<\/a> also recommends starting with the email client\u2019s configuration when new messages stop appearing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/email-client-shows-new-messages-late-or-not-at-all-common-sync-mistakes\/#Check_whether_the_inbox_is_refreshing\" >Check whether the inbox is refreshing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/email-client-shows-new-messages-late-or-not-at-all-common-sync-mistakes\/#Review_the_sync_frequency\" >Review the sync frequency<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/email-client-shows-new-messages-late-or-not-at-all-common-sync-mistakes\/#Check_whether_the_folder_is_included\" >Check whether the folder is included<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/email-client-shows-new-messages-late-or-not-at-all-common-sync-mistakes\/#Check_local_storage_and_cached_data\" >Check local storage and cached data<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/email-client-shows-new-messages-late-or-not-at-all-common-sync-mistakes\/#Check_offline_mode_and_connection_state\" >Check offline mode and connection state<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/email-client-shows-new-messages-late-or-not-at-all-common-sync-mistakes\/#Review_account-level_filtering\" >Review account-level filtering<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/email-client-shows-new-messages-late-or-not-at-all-common-sync-mistakes\/#When_the_delay_continues\" >When the delay continues<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Check_whether_the_inbox_is_refreshing\"><\/span>Check whether the inbox is refreshing<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<\/div>\n\n<div id=\"mybox-2865565727\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Acces timpuriu<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Mai ave\u021bi nevoie de ajutor?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contacta\u021bi echipa noastr\u0103 de servicii pentru clien\u021bi.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Trimite mesaj<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">A manual refresh requests new mailbox data from the server. If the client has not refreshed recently, the inbox can remain unchanged even though webmail is current.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the affected inbox in the email client.<\/li>\n\n\n\n<li>Use the app\u2019s refresh or synchronise action.<\/li>\n\n\n\n<li>Check whether the missing message appears after the refresh.<\/li>\n\n\n\n<li>If it appears only after a manual refresh, review the client\u2019s automatic synchronisation setting.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">A client that relies on infrequent checks may display new messages later than webmail. Review the setting that controls how often the app checks for new messages. If the account is set to manual refresh, the inbox will not update until the refresh action is used.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Review_the_sync_frequency\"><\/span>Review the sync frequency<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Sync frequency controls how often the email client checks for changes. A longer interval can make messages appear late. A disabled or manual schedule can make the inbox look unchanged until you refresh it yourself.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Open the account or mail-sync settings in the client and check whether automatic synchronisation is enabled. Then review the selected interval. The exact setting name depends on the email application, but it normally appears near the account\u2019s refresh, fetch, or sync options.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Check_whether_the_folder_is_included\"><\/span>Check whether the folder is included<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Email clients may sync selected folders instead of every folder in the mailbox. If a message is delivered to a folder that is not included in synchronisation, it may not appear in the client even though it is visible in webmail.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Check the folder list and the account\u2019s folder or subscription settings. Confirm that the folder where the message is stored is selected for synchronisation. Also check other folders in webmail if the message is not in the main inbox. This helps separate a refresh problem from a folder selection problem.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Check_local_storage_and_cached_data\"><\/span>Check local storage and cached data<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">An email client can keep a local copy, or cache, of mailbox information on the device. The client uses this local data to display messages and folders. If local storage is limited or the cached data is not updating, the app may continue to show an older mailbox state.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Review the device\u2019s available storage and the email client\u2019s local storage settings. If the app provides an option to refresh, rebuild, or clear its local mailbox data, use that option according to the app\u2019s own controls. Allow the client time to download the mailbox again before checking the inbox.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Check_offline_mode_and_connection_state\"><\/span>Check offline mode and connection state<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">An email client in offline mode may continue showing previously downloaded messages without checking for new ones. The same can happen when the app cannot maintain its connection while running in the background.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Check whether the client is marked offline, paused, or disconnected. Return it to online mode and run a manual refresh. If new messages then appear, the earlier delay came from the client not performing a current synchronisation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Review_account-level_filtering\"><\/span>Review account-level filtering<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Filtering can change where messages appear. A filter may move a message away from the inbox, mark it as read, or prevent it from appearing in the view currently open in the client.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Compare the message location in webmail with the folder and view shown by the email client. Review account-level filters and client-side rules, especially rules that move or hide new messages. If the message exists in webmail but not in the client\u2019s inbox, check every folder included in the account\u2019s synchronisation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"When_the_delay_continues\"><\/span>When the delay continues<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Use this order: refresh the inbox, check automatic sync, confirm the folder is included, review offline status, check local storage and cached data, then inspect filters. Test the same account in webmail after each change. If webmail continues to receive messages while the client does not, the issue remains within the client\u2019s configuration or local mailbox data. The affected application may be Outlook, Thunderbird, Apple Mail, or another mail application; the available setting names vary by client.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Messages sent from a client and messages received by a client can use different folder settings. If the problem concerns the Sent folder rather than new incoming messages, see the separate <a href=\"https:\/\/mybox.com\/help\/ro\/baza-de-cunostinte\/de-ce-nu-pot-vedea-mesajele-trimise-de-la-un-client-de-e-mail-in-mail-mybox-com\/\">mybox explanation of sent messages in Webmail<\/a>.<\/p>\n<\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[30],"manual_kb_tag":[],"class_list":["post-14071","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-configuration-of-email-clients"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/14071","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/14071\/revisions"}],"predecessor-version":[{"id":14085,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/14071\/revisions\/14085"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/media?parent=14071"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manualknowledgebasecat?post=14071"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb_tag?post=14071"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}