{"id":12071,"date":"2026-07-13T07:47:41","date_gmt":"2026-07-13T05:47:41","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=12071"},"modified":"2026-07-13T07:47:45","modified_gmt":"2026-07-13T05:47:45","slug":"cum-se-inregistreaza-erorile-din-consola-browserului","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-record-browser-console-errors\/","title":{"rendered":"Cum se \u00eenregistreaz\u0103 erorile din consola browserului"},"content":{"rendered":"<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">Some website issues do not produce visible error messages on the page itself. Instead, the browser stores technical details in a built-in tool called the browser console. Support teams may ask for console errors when investigating problems such as broken functionality, failed logins, missing content, or scripts that do not load correctly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The browser console is part of your browser&#8217;s developer tools. It displays messages generated by websites, scripts, and network requests, which can help identify the source of a problem.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-record-browser-console-errors\/#Before_you_begin\" >Before you begin<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-record-browser-console-errors\/#How_to_open_the_browser_console\" >How to open the browser console<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-record-browser-console-errors\/#Google_Chrome_Microsoft_Edge_Brave_and_Opera\" >Google Chrome, Microsoft Edge, Brave, and Opera<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-record-browser-console-errors\/#Mozilla_Firefox\" >Mozilla Firefox<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-record-browser-console-errors\/#Safari\" >Safari<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-record-browser-console-errors\/#How_to_record_the_error\" >How to record the error<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-record-browser-console-errors\/#How_to_copy_console_messages\" >How to copy console messages<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-record-browser-console-errors\/#Which_messages_are_useful\" >Which messages are useful<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-record-browser-console-errors\/#What_to_expect\" >What to expect<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Before_you_begin\"><\/span>Before you begin<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<\/div>\n\n<div id=\"mybox-2722780392\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Acces timpuriu<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Mai ave\u021bi nevoie de ajutor?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contacta\u021bi echipa noastr\u0103 de servicii pentru clien\u021bi.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Trimite mesaj<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">To capture useful console errors, it is important to record the messages while reproducing the issue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Before opening the console, make sure that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You know which action triggers the problem.<\/li>\n\n\n\n<li>You can reproduce the issue consistently.<\/li>\n\n\n\n<li>You are using the same browser and device where the problem occurs.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_open_the_browser_console\"><\/span>How to open the browser console<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Google_Chrome_Microsoft_Edge_Brave_and_Opera\"><\/span>Google Chrome, Microsoft Edge, Brave, and Opera<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the page where the issue occurs.<\/li>\n\n\n\n<li>Press <strong>F12<\/strong> or <strong>Ctrl + Shift + I<\/strong> on Windows and Linux.<\/li>\n\n\n\n<li>Press <strong>\u2318 + Option + I<\/strong> on macOS.<\/li>\n\n\n\n<li>Select the <strong>Console<\/strong> tab.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Mozilla_Firefox\"><\/span>Mozilla Firefox<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the page where the issue occurs.<\/li>\n\n\n\n<li>Press <strong>F12<\/strong> or <strong>Ctrl + Shift + K<\/strong> on Windows and Linux.<\/li>\n\n\n\n<li>Press <strong>\u2318 + Option + K<\/strong> on macOS.<\/li>\n\n\n\n<li>Select the <strong>Console<\/strong> tab if it is not already visible.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Safari\"><\/span>Safari<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open Safari.<\/li>\n\n\n\n<li>Go to <strong>Safari \u2192 Settings \u2192 Advanced<\/strong>.<\/li>\n\n\n\n<li>Enable <strong>Show features for web developers<\/strong>.<\/li>\n\n\n\n<li>Open the affected page.<\/li>\n\n\n\n<li>Press <strong>\u2325 + \u2318 + C<\/strong> to open the console.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_record_the_error\"><\/span>How to record the error<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the browser console.<\/li>\n\n\n\n<li>Reload the page.<\/li>\n\n\n\n<li>Repeat the action that causes the problem.<\/li>\n\n\n\n<li>Wait for any new messages to appear.<\/li>\n\n\n\n<li>Take a screenshot of the console or copy the relevant messages.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Whenever possible, include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The full browser window.<\/li>\n\n\n\n<li>The website address.<\/li>\n\n\n\n<li>The exact error messages shown in the console.<\/li>\n\n\n\n<li>The time when the issue occurred.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The article <a href=\"https:\/\/mybox.com\/help\/ro\/baza-de-cunostinte\/cum-sa-faci-o-captura-de-ecran-utila-pentru-serviciul-de-asistenta\/\" data-type=\"link\" data-id=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-take-a-useful-screenshot-for-support\/\">How to take a useful screenshot for support<\/a> might help you do this in case you don&#8217;t know what to include in the screenshot.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_copy_console_messages\"><\/span>How to copy console messages<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Many browsers allow you to copy console entries directly.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Right-click inside the console.<\/li>\n\n\n\n<li>Select <strong>Copy<\/strong>, <strong>Copy message<\/strong>, or <strong>Save as<\/strong>, depending on your browser.<\/li>\n\n\n\n<li>Paste the information into your support request.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If copying is not available, send a screenshot instead.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Which_messages_are_useful\"><\/span>Which messages are useful<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The browser console may display warnings, informational messages, and errors. Support teams are usually interested in messages marked as errors, especially those shown in red.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Examples include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Failed network requests.<\/li>\n\n\n\n<li>JavaScript errors.<\/li>\n\n\n\n<li>Missing files.<\/li>\n\n\n\n<li>Permission errors.<\/li>\n\n\n\n<li>Security or certificate warnings.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Do not delete or rewrite console messages before sending them, as even small details can help identify the cause of the problem.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_to_expect\"><\/span>What to expect<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Console messages do not always indicate the exact cause of an issue. Some errors are generated by browser extensions, security software, or third-party services rather than the website itself.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Support may ask for additional information, such as screenshots, the browser version, or the steps needed to reproduce the problem. Providing console errors helps preserve technical context and can make troubleshooting more efficient.<\/p>\n<\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[28],"manual_kb_tag":[],"class_list":["post-12071","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-others"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/12071","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/12071\/revisions"}],"predecessor-version":[{"id":12072,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/12071\/revisions\/12072"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/media?parent=12071"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manualknowledgebasecat?post=12071"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb_tag?post=12071"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}