{"id":12067,"date":"2026-07-13T07:43:46","date_gmt":"2026-07-13T05:43:46","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=12067"},"modified":"2026-07-13T07:43:50","modified_gmt":"2026-07-13T05:43:50","slug":"cum-se-copiaza-corect-un-mesaj-de-eroare","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-copy-an-error-message-correctly\/","title":{"rendered":"Cum se copiaz\u0103 corect un mesaj de eroare"},"content":{"rendered":"<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">Error messages often contain important technical details that help explain why an action failed. When contacting support, copying the complete message exactly as it appears can make troubleshooting faster and reduce the risk of misunderstandings.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Even small differences in wording, punctuation, or error codes can point to different causes. For this reason, it is important to avoid paraphrasing or shortening the message.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-copy-an-error-message-correctly\/#Copy_the_entire_message\" >Copy the entire message<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-copy-an-error-message-correctly\/#Do_not_rewrite_or_translate_the_error\" >Do not rewrite or translate the error<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-copy-an-error-message-correctly\/#How_to_copy_an_error_message\" >How to copy an error message<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-copy-an-error-message-correctly\/#In_a_browser\" >In a browser<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-copy-an-error-message-correctly\/#In_an_application_or_control_panel\" >In an application or control panel<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-copy-an-error-message-correctly\/#If_the_message_cannot_be_selected\" >If the message cannot be selected<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-copy-an-error-message-correctly\/#Avoid_partial_messages\" >Avoid partial messages<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/how-to-copy-an-error-message-correctly\/#What_to_expect\" >What to expect<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Copy_the_entire_message\"><\/span>Copy the entire message<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<\/div>\n\n<div id=\"mybox-1534266527\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Acces timpuriu<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Mai ave\u021bi nevoie de ajutor?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contacta\u021bi echipa noastr\u0103 de servicii pentru clien\u021bi.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Trimite mesaj<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">Whenever possible, copy the full error text, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Error codes and reference numbers.<\/li>\n\n\n\n<li>File names and paths.<\/li>\n\n\n\n<li>Server or application names.<\/li>\n\n\n\n<li>Dates and timestamps.<\/li>\n\n\n\n<li>Any additional details displayed alongside the error.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Avoid sending only a summary such as &#8220;the website does not work&#8221; or &#8220;an error appeared.&#8221; The original message often contains information that is necessary to identify the source of the problem.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Do_not_rewrite_or_translate_the_error\"><\/span>Do not rewrite or translate the error<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Error messages should be shared exactly as they appear on your screen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Copy the original wording instead of describing the error in your own words.<\/li>\n\n\n\n<li>Keep the message in its original language.<\/li>\n\n\n\n<li>Include technical terms, even if they seem unrelated to the issue.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Support teams can use these details to determine whether the problem comes from the browser, the server, the application, or another system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_copy_an_error_message\"><\/span>How to copy an error message<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The process depends on where the error appears.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"In_a_browser\"><\/span>In a browser<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Select the error message with your mouse.<\/li>\n\n\n\n<li>Press <strong>Ctrl + C<\/strong> on Windows or <strong>\u2318 + C<\/strong> on macOS.<\/li>\n\n\n\n<li>Paste the text into your support request.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"In_an_application_or_control_panel\"><\/span>In an application or control panel<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Look for a <strong>Copy<\/strong>, <strong>Details<\/strong>, or <strong>Show more information<\/strong> option.<\/li>\n\n\n\n<li>Copy the complete message if the option is available.<\/li>\n\n\n\n<li>Paste the text into your message to support.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"If_the_message_cannot_be_selected\"><\/span>If the message cannot be selected<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If the error cannot be copied directly:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Take a screenshot of the full window.<\/li>\n\n\n\n<li>Include the address bar or application name if possible.<\/li>\n\n\n\n<li>Mention the steps that led to the error.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Avoid_partial_messages\"><\/span>Avoid partial messages<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Removing parts of an error message can make troubleshooting more difficult.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, the following details should remain visible:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The exact wording of the error.<\/li>\n\n\n\n<li>Error numbers or status codes.<\/li>\n\n\n\n<li>The page or action that triggered the issue.<\/li>\n\n\n\n<li>Any technical identifiers displayed on the screen.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If the message contains sensitive information, such as passwords or payment details, remove or hide only those specific elements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_to_expect\"><\/span>What to expect<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In some cases, support may ask for additional information even after receiving the error message. Depending on the issue, this may include screenshots, browser details, timestamps, or steps to reproduce the problem.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Providing the original error message in full helps preserve technical context and can make it easier to identify the cause of the issue.<\/p>\n<\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[42],"manual_kb_tag":[],"class_list":["post-12067","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-miscellaneous"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/12067","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/12067\/revisions"}],"predecessor-version":[{"id":12068,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/12067\/revisions\/12068"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/media?parent=12067"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manualknowledgebasecat?post=12067"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb_tag?post=12067"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}