{"id":11907,"date":"2026-07-06T09:50:09","date_gmt":"2026-07-06T07:50:09","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=11907"},"modified":"2026-07-06T09:51:32","modified_gmt":"2026-07-06T07:51:32","slug":"site-ul-functioneaza-intr-un-browser-dar-nu-si-in-altul","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/ro\/knowledgebase\/website-works-in-one-browser-but-not-another\/","title":{"rendered":"Site-ul func\u021bioneaz\u0103 \u00eentr-un browser, dar nu \u0219i \u00een altul"},"content":{"rendered":"<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">A website can load correctly in one browser and fail in another because each browser stores its own cache, cookies, sessions, extensions, and security settings. The website may be working normally on the server, while one browser is showing an outdated version or blocking part of the page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This article explains the most common reasons why a website may work in one browser but not another, and what to check before contacting support.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/website-works-in-one-browser-but-not-another\/#Why_this_happens\" >Why this happens<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/website-works-in-one-browser-but-not-another\/#Common_causes\" >Common causes<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/website-works-in-one-browser-but-not-another\/#1_Browser_cache\" >1. Browser cache<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/website-works-in-one-browser-but-not-another\/#2_Cookies_or_saved_sessions\" >2. Cookies or saved sessions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/website-works-in-one-browser-but-not-another\/#3_Browser_extensions\" >3. Browser extensions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/website-works-in-one-browser-but-not-another\/#4_Different_browser_security_settings\" >4. Different browser security settings<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/website-works-in-one-browser-but-not-another\/#5_Private_DNS_VPN_or_proxy_settings\" >5. Private DNS, VPN, or proxy settings<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/website-works-in-one-browser-but-not-another\/#6_HTTP_and_HTTPS_redirects\" >6. HTTP and HTTPS redirects<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/website-works-in-one-browser-but-not-another\/#7_www_and_non-www_versions\" >7. www and non-www versions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/website-works-in-one-browser-but-not-another\/#8_Browser_compatibility_issues\" >8. Browser compatibility issues<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/website-works-in-one-browser-but-not-another\/#9_Cached_DNS\" >9. Cached DNS<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/website-works-in-one-browser-but-not-another\/#What_to_check_first\" >What to check first<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/website-works-in-one-browser-but-not-another\/#Check_the_exact_error\" >Check the exact error<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/website-works-in-one-browser-but-not-another\/#What_is_normal\" >What is normal<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/website-works-in-one-browser-but-not-another\/#When_to_contact_support\" >When to contact support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/website-works-in-one-browser-but-not-another\/#Summary\" >Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_this_happens\"><\/span>Why this happens<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<\/div>\n\n<div id=\"mybox-3783632039\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Acces timpuriu<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Mai ave\u021bi nevoie de ajutor?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contacta\u021bi echipa noastr\u0103 de servicii pentru clien\u021bi.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Trimite mesaj<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">Browsers do not always request a completely fresh version of a website every time you visit it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To make websites load faster, browsers store temporary data such as cached files, cookies, saved sessions, redirects, and site settings. This data can become outdated or conflict with recent website changes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When that happens, one browser may load the website correctly while another browser shows an error, a broken layout, an old version, or a login issue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Common_causes\"><\/span>Common causes<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Browser_cache\"><\/span>1. Browser cache<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Browser cache stores files such as images, scripts, stylesheets, and pages.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If one browser has an old cached version of the website, it may show outdated content or load the page incorrectly. This is common after website updates, plugin changes, theme changes, DNS changes, or SSL changes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Clearing the browser cache for the affected website often resolves this type of issue.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Cookies_or_saved_sessions\"><\/span>2. Cookies or saved sessions<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mybox.com\/help\/ro\/baza-de-cunostinte\/la-ce-servesc-cookie-urile\/\" data-type=\"link\" data-id=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/what-are-cookies-used-for\/\">Cookies<\/a> help websites remember sessions, preferences, login status, cart contents, and other temporary information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If cookies are corrupted, outdated, or blocked in one browser, the website may not work correctly there. This can cause login loops, repeated logouts, failed form submissions, cart issues, or redirects to the wrong page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Clearing cookies for the website can help reset the browser session.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Browser_extensions\"><\/span>3. Browser extensions<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Extensions can change how a website loads.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ad blockers, privacy tools, script blockers, security extensions, translation tools, and password managers can sometimes block scripts, forms, tracking requests, pop-ups, or login behavior.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the website works in private or incognito mode, an extension in the normal browser window may be involved.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Different_browser_security_settings\"><\/span>4. Different browser security settings<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Browsers may block mixed content, third-party cookies, pop-ups, redirects, insecure scripts, downloads, or cross-site requests differently.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A stricter browser setting can cause a feature to fail even if the same page works elsewhere. This is more common on websites that use embedded forms, external scripts, payment tools, analytics tools, or login systems.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Private_DNS_VPN_or_proxy_settings\"><\/span>5. Private DNS, VPN, or proxy settings<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Some browsers can use their own DNS, VPN, proxy, or secure DNS settings.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If one browser resolves the domain differently, it may connect to an old server, a blocked route, or a different cached DNS result. This can happen after DNS changes or when using browser-level privacy tools.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"6_HTTP_and_HTTPS_redirects\"><\/span>6. HTTP and HTTPS redirects<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A website may behave differently if one browser opens the HTTP version and another opens the HTTPS version.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>http:&#47;&#47;example.com\nhttps:\/\/example.com\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">These should usually redirect consistently to the same final version. If redirects are inconsistent, one browser may load correctly while another shows a warning, redirect loop, or outdated page.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"7_www_and_non-www_versions\"><\/span>7. www and non-www versions<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Browsers may remember different versions of the same website address.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>https:&#47;&#47;example.com\nhttps:\/\/www.example.com\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">If both versions are not configured consistently, the website may appear to work in one browser but fail in another.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The website should normally have one preferred version, with the other version redirecting to it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"8_Browser_compatibility_issues\"><\/span>8. Browser compatibility issues<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Some website features may not behave the same way in every browser.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This can happen if the website uses custom scripts, older code, browser-specific CSS, unsupported features, or plugins that were tested in only one browser.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Browser compatibility issues usually affect layout, menus, forms, animations, buttons, checkout pages, or admin dashboards.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"9_Cached_DNS\"><\/span>9. Cached DNS<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">DNS tells the browser where the domain should connect.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After DNS changes, one browser or device may still use old DNS information while another already uses the new one. This is expected during DNS propagation or when DNS cache has not refreshed yet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Clearing browser cache may not always clear DNS cache. In some cases, the operating system, router, or network also stores DNS information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_to_check_first\"><\/span>What to check first<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Start with the affected browser:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the website in a private or incognito window.<\/li>\n\n\n\n<li>Clear cache for the website.<\/li>\n\n\n\n<li>Clear cookies for the website.<\/li>\n\n\n\n<li>Disable extensions temporarily.<\/li>\n\n\n\n<li>Check whether the issue happens in another browser profile.<\/li>\n\n\n\n<li>Confirm the exact URL being opened.<\/li>\n\n\n\n<li>Check whether the browser is using HTTP or HTTPS.<\/li>\n\n\n\n<li>Check whether the browser is using <code>www<\/code> or non-<code>www<\/code>.<\/li>\n\n\n\n<li>Disable VPN, proxy, or browser secure DNS temporarily.<\/li>\n\n\n\n<li>Restart the browser and test again.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">These checks help separate a browser-specific issue from a website or hosting issue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Check_the_exact_error\"><\/span>Check the exact error<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The error message can help identify the cause.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Examples include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cThis site can\u2019t be reached\u201d<\/li>\n\n\n\n<li>\u201cYour connection is not private\u201d<\/li>\n\n\n\n<li>\u201cToo many redirects\u201d<\/li>\n\n\n\n<li>\u201c403 Forbidden\u201d<\/li>\n\n\n\n<li>\u201c404 Not Found\u201d<\/li>\n\n\n\n<li>\u201c500 Internal Server Error\u201d<\/li>\n\n\n\n<li>a blank page<\/li>\n\n\n\n<li>broken layout<\/li>\n\n\n\n<li>login loop<\/li>\n\n\n\n<li>page works but buttons do nothing<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A connection error may point to DNS, network, or SSL. A redirect error may point to HTTP\/HTTPS or <code>www<\/code> settings. A broken layout may point to cache, blocked scripts, or browser compatibility.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_normal\"><\/span>What is normal<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">It is normal for browsers to behave differently after recent website, DNS, SSL, cache, or redirect changes. One browser may still use older stored information while another browser requests a newer version.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is also normal for extensions or strict privacy settings to affect only one browser.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is not normal for the same website to remain broken in one browser after cache, cookies, extensions, URL version, and DNS settings have been checked.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"When_to_contact_support\"><\/span>When to contact support<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contact support if the website still fails in one browser after checking cache, cookies, extensions, URL version, HTTPS, <code>www<\/code> settings, VPN, proxy, and DNS behavior.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Include the following details:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the website address<\/li>\n\n\n\n<li>the browser where it works<\/li>\n\n\n\n<li>the browser where it fails<\/li>\n\n\n\n<li>the exact error message or behavior<\/li>\n\n\n\n<li>whether private or incognito mode works<\/li>\n\n\n\n<li>whether extensions were disabled for testing<\/li>\n\n\n\n<li>whether the issue happens on another device<\/li>\n\n\n\n<li>whether the issue happens on another network<\/li>\n\n\n\n<li>whether DNS, SSL, redirects, or website changes were made recently<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This information helps support identify whether the issue is browser-specific, DNS-related, cache-related, SSL-related, or caused by the website configuration.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a website works in one browser but not another, the cause is often local to the affected browser. Cache, cookies, extensions, saved redirects, security settings, VPN, secure DNS, or URL differences can all change how the website loads.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Start by testing in private mode, clearing site data, disabling extensions, and confirming the exact HTTPS and <code>www<\/code> version being opened. If the issue continues, support can review the website and hosting environment with more context.<\/p>\n<\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[43],"manual_kb_tag":[],"class_list":["post-11907","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-website-errors"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/11907","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/11907\/revisions"}],"predecessor-version":[{"id":11908,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/11907\/revisions\/11908"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/media?parent=11907"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manualknowledgebasecat?post=11907"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb_tag?post=11907"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}