{"id":1155,"date":"2025-12-22T09:57:01","date_gmt":"2025-12-22T08:57:01","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=1155"},"modified":"2026-04-03T09:56:58","modified_gmt":"2026-04-03T07:56:58","slug":"de-ce-nu-am-primit-un-mesaj-de-feedback-cu-privire-la-un-e-mail-care-nu-a-fost-livrat","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/ro\/knowledgebase\/why-didnt-i-receive-a-feedback-message-about-an-undelivered-email\/","title":{"rendered":"De ce nu am primit un mesaj de feedback cu privire la un e-mail care nu a fost livrat?"},"content":{"rendered":"<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph translation-block\">De obicei, dac\u0103 un e-mail nu poate fi livrat, serverul destinatar trimite expeditorului un <strong>raport de nelivrare (NDR)<\/strong> sau un mesaj de \u201ebounce-back\u201d \u00een care se explic\u0103 motivul.<sup><\/sup> Dac\u0103 destinatarul nu a primit mesajul dumneavoastr\u0103 \u0219i dumneavoastr\u0103 nu a\u021bi primit nicio astfel de notificare, acest lucru indic\u0103, de obicei, c\u0103 e-mailul a fost \u201eeliminat \u00een t\u0103cere\u201d sau interceptat de un strat de securitate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This lack of feedback is a standard defensive measure used by mail servers to prevent spammers from discovering which email addresses are valid.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/why-didnt-i-receive-a-feedback-message-about-an-undelivered-email\/#Common_Causes_for_%E2%80%9CSilent%E2%80%9D_Failures\" >Common Causes for &#8220;Silent&#8221; Failures<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/why-didnt-i-receive-a-feedback-message-about-an-undelivered-email\/#1_The_message_was_classified_as_Spam\" >1. The message was classified as Spam<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/why-didnt-i-receive-a-feedback-message-about-an-undelivered-email\/#2_Silent_Drop_Security_Filtering\" >2. Silent Drop (Security Filtering)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/why-didnt-i-receive-a-feedback-message-about-an-undelivered-email\/#3_Authentication_Failures_SPFDKIM\" >3. Authentication Failures (SPF\/DKIM)<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/why-didnt-i-receive-a-feedback-message-about-an-undelivered-email\/#Distinction_Block\" >Distinction Block<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/why-didnt-i-receive-a-feedback-message-about-an-undelivered-email\/#Practical_Implications\" >Practical Implications<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mybox.com\/help\/ro\/knowledgebase\/why-didnt-i-receive-a-feedback-message-about-an-undelivered-email\/#Summary\" >Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Common_Causes_for_%E2%80%9CSilent%E2%80%9D_Failures\"><\/span>Common Causes for &#8220;Silent&#8221; Failures<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_The_message_was_classified_as_Spam\"><\/span>1. The message was classified as Spam<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<\/div>\n\n<div id=\"mybox-2843825774\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Acces timpuriu<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Mai ave\u021bi nevoie de ajutor?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contacta\u021bi echipa noastr\u0103 de servicii pentru clien\u021bi.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Trimite mesaj<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">Motivul cel mai frecvent pentru care o notificare nu ajunge la destina\u021bie este faptul c\u0103 serverul destinatarului a acceptat mesajul, dar l-a marcat imediat ca spam.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><strong>Rezultatul:<\/strong> E-mailul este plasat \u00een <strong>folderul \u201cJunk\/Spam\u201d<\/strong> al destinatarului, \u00een loc s\u0103 fie respins. Deoarece mesajul a fost \"livrat\" (doar c\u0103 nu \u00een Inbox), nu se genereaz\u0103 nicio notificare de respingere.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Silent_Drop_Security_Filtering\"><\/span>2. Silent Drop (filtrare de securitate)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Dac\u0103 filtrele unui server de destina\u021bie stabilesc c\u0103 un mesaj este extrem de d\u0103un\u0103tor (con\u021bine viru\u0219i cunoscu\u021bi sau linkuri c\u0103tre site-uri de phishing), acesta poate efectua o <strong>eliminare silen\u021bioas\u0103<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\u201c\"><strong>Rezultatul:<\/strong> Serverul \u0219terge mesajul \u00een \u00eentregime f\u0103r\u0103 a notifica expeditorul sau destinatarul. Acest lucru \u00eempiedic\u0103 expeditorul s\u0103 afle c\u0103 a atins o \u021bint\u0103 \"activ\u0103\" sau c\u0103 a declan\u0219at un filtru specific.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Authentication_Failures_SPFDKIM\"><\/span>3. E\u0219ecuri de autentificare (SPF\/DKIM)<sup><\/sup><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"p-rc_43b2e33574b2e9f3-30\">Dac\u0103 \u00eenregistr\u0103rile de securitate ale domeniului dvs. (SPF sau DKIM) lipsesc sau sunt configurate incorect, unii furnizori (cum ar fi Gmail sau Outlook) pot respinge e-mailurile dvs. f\u0103r\u0103 a trimite un mesaj oficial de eroare, pentru a-\u0219i proteja utilizatorii.<sup><\/sup><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Distinction_Block\"><\/span>Bloc de distinc\u021bie<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph translation-block\" id=\"\u201cp-rc_43b2e33574b2e9f3-31\u201d\"><strong>Respingere vs. Eliminare silen\u021bioas\u0103<\/strong> O <strong>Respingere<\/strong> are loc atunci c\u00e2nd un server respinge \u00een mod explicit un mesaj (de exemplu, \"C\u0103su\u021ba po\u0219tal\u0103 este plin\u0103\").<sup><\/sup> Un <strong>Silent Drop<\/strong> are loc atunci c\u00e2nd un server accept\u0103 mesajul, dar decide c\u0103 riscul de a-l plasa \u00een orice folder este prea mare, f\u0103r\u0103 a oferi niciun feedback expeditorului.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Practical_Implications\"><\/span>Implica\u021bii practice<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"\u201cwp-block-list\u201d\">\n<li><strong>Verifica\u021bi folderul de spam:<\/strong> Ruga\u021bi \u00eentotdeauna destinatarul s\u0103 verifice mai \u00eent\u00e2i folderul de spam sau de mesaje nedorite. Dac\u0103 mesajul se afl\u0103 acolo, \u00eenseamn\u0103 c\u0103 con\u021binutul dvs. sau reputa\u021bia expeditorului a declan\u0219at un filtru, dar livrarea a reu\u0219it din punct de vedere tehnic.<\/li>\n\n\n\n<li><strong>Verifica\u021bi \u00eenregistr\u0103rile:<\/strong> Asigura\u021bi-v\u0103 c\u0103 contul dvs. <strong>mybox<\/strong> are \u00eenregistr\u0103ri SPF \u0219i DKIM active. Acest lucru dovede\u0219te identitatea dvs. serverelor externe \u0219i reduce \u0219ansa de a fi \u201crespingut \u00een t\u0103cere\u201d.<\/li>\n\n\n\n<li><strong>Contacta\u021bi serviciul de asisten\u021b\u0103 al destinatarului:<\/strong> Dac\u0103 e-mailul nu se afl\u0103 \u00een folderul de spam, serviciul de asisten\u021b\u0103 IT al destinatarului este singura entitate capabil\u0103 s\u0103 verifice jurnalele serverului pentru a afla de ce mesajul a fost respins.<\/li>\n\n\n\n<li><strong>A\u0219tepta\u021bi 24 de ore:<\/strong> Ocazional, se produce o eroare \"soft\", \u00een care serverul continu\u0103 s\u0103 \u00eencerce livrarea. Este posibil s\u0103 primi\u021bi o notificare de nelivrare abia dup\u0103 expirarea perioadei de re\u00eencercare (de obicei 24\u201372 de ore).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Rezumat<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Absen\u021ba unui mesaj de feedback \u00eenseamn\u0103, de obicei, c\u0103 serverul destinatar a acceptat e-mailul, dar l-a clasificat ca risc de securitate sau spam. Pentru a rezolva aceast\u0103 problem\u0103, verifica\u021bi set\u0103rile de autentificare a e-mailului \u0219i coordona\u021bi-v\u0103 cu destinatarul pentru a v\u0103 ad\u0103uga adresa pe lista alb\u0103.<\/p>\n<\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[41,45],"manual_kb_tag":[340,341,342,343,321,335,336,337,338,339],"class_list":["post-1155","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-email","manualknowledgebasecat-errors-sending-messages","manual_kb_tag-spam-filters","manual_kb_tag-spam-folder","manual_kb_tag-message-not-delivered","manual_kb_tag-undelivered-message","manual_kb_tag-email-troubleshooting","manual_kb_tag-undelivered-email","manual_kb_tag-email-not-delivered","manual_kb_tag-delivery-failure","manual_kb_tag-bounce-notification","manual_kb_tag-email-deliverability"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/1155","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/1155\/revisions"}],"predecessor-version":[{"id":7460,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb\/1155\/revisions\/7460"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/media?parent=1155"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manualknowledgebasecat?post=1155"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/ro\/wp-json\/wp\/v2\/manual_kb_tag?post=1155"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}