{"id":9853,"date":"2026-06-07T17:23:23","date_gmt":"2026-06-07T15:23:23","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=9853"},"modified":"2026-06-07T17:23:24","modified_gmt":"2026-06-07T15:23:24","slug":"how-to-configure-the-spam-filtering-score-in-webmail","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-configure-the-spam-filtering-score-in-webmail\/","title":{"rendered":"How to Configure the Spam Filtering Score in Webmail"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">Webmail allows you to adjust how aggressively incoming messages are filtered as spam. By changing the spam score threshold, you can make the filter either more restrictive or more permissive depending on your needs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A lower spam score threshold results in stricter filtering, while a higher threshold allows more messages to reach your inbox.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-configure-the-spam-filtering-score-in-webmail\/#Step_1_Log_In_to_Webmail\" >Step 1: Log In to Webmail<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-configure-the-spam-filtering-score-in-webmail\/#Step_2_Open_Settings\" >Step 2: Open Settings<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-configure-the-spam-filtering-score-in-webmail\/#Step_3_Configure_the_Spam_Score\" >Step 3: Configure the Spam Score<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-configure-the-spam-filtering-score-in-webmail\/#Understanding_Spam_Scores\" >Understanding Spam Scores<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-configure-the-spam-filtering-score-in-webmail\/#Lower_Score_More_Restrictive_Filtering\" >Lower Score = More Restrictive Filtering<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-configure-the-spam-filtering-score-in-webmail\/#Higher_Score_Less_Restrictive_Filtering\" >Higher Score = Less Restrictive Filtering<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-configure-the-spam-filtering-score-in-webmail\/#Recommended_Settings\" >Recommended Settings<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-configure-the-spam-filtering-score-in-webmail\/#Important_Notice\" >Important Notice<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-configure-the-spam-filtering-score-in-webmail\/#Summary\" >Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_1_Log_In_to_Webmail\"><\/span>Step 1: Log In to Webmail<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<\/div>\n\n<div id=\"mybox-114312279\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">Open your browser and navigate to:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>https:&#47;&#47;mail.mybox.com\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Log in using your email address and password.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_2_Open_Settings\"><\/span>Step 2: Open Settings<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After logging in:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click the <strong>Settings<\/strong> icon in the upper-right corner.<\/li>\n\n\n\n<li>In the settings menu, select:<\/li>\n<\/ol>\n\n\n\n<pre class=\"wp-block-code\"><code>Spam \u2192 General Settings\n<\/code><\/pre>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_3_Configure_the_Spam_Score\"><\/span>Step 3: Configure the Spam Score<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">On the Spam Settings page, you will find an option to define the spam filtering threshold.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The spam filter assigns a score to each incoming message based on various factors, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sender reputation<\/li>\n\n\n\n<li>Message content<\/li>\n\n\n\n<li>SPF, DKIM, and DMARC validation results<\/li>\n\n\n\n<li>Blacklist checks<\/li>\n\n\n\n<li>Suspicious links or attachments<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">When a message reaches or exceeds the configured threshold, it will be treated as spam.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Understanding_Spam_Scores\"><\/span>Understanding Spam Scores<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Lower_Score_More_Restrictive_Filtering\"><\/span>Lower Score = More Restrictive Filtering<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Example:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Spam Score: 3\n<\/code><\/pre>\n\n\n\n<ul class=\"wp-block-list\">\n<li>More messages will be marked as spam.<\/li>\n\n\n\n<li>Better protection against unwanted emails.<\/li>\n\n\n\n<li>Greater risk of legitimate messages being filtered.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Higher_Score_Less_Restrictive_Filtering\"><\/span>Higher Score = Less Restrictive Filtering<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Example:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Spam Score: 8\n<\/code><\/pre>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fewer messages will be marked as spam.<\/li>\n\n\n\n<li>Lower risk of false positives.<\/li>\n\n\n\n<li>Increased likelihood of spam reaching your inbox.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recommended_Settings\"><\/span>Recommended Settings<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For most users, the default spam score provides a good balance between protection and usability.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consider lowering the score if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You receive large amounts of spam.<\/li>\n\n\n\n<li>You do not mind occasionally reviewing the Spam folder.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Consider increasing the score if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Legitimate messages are frequently classified as spam.<\/li>\n\n\n\n<li>You regularly communicate with a wide variety of senders.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Important_Notice\"><\/span>Important Notice<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Setting the spam score too high may allow a significant number of unwanted messages to reach your inbox.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Setting it too low may cause legitimate messages to be flagged as spam.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">For this reason, it is recommended to review your Spam folder periodically, especially after changing the filtering level.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To adjust the spam filtering score:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to:<\/li>\n<\/ol>\n\n\n\n<pre class=\"wp-block-code\"><code>https:&#47;&#47;mail.mybox.com\n<\/code><\/pre>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Navigate to:<\/li>\n<\/ol>\n\n\n\n<pre class=\"wp-block-code\"><code>Settings \u2192 Spam \u2192 General Settings\n<\/code><\/pre>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Adjust the spam score threshold according to your needs.<\/li>\n\n\n\n<li>Save the changes.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">A lower score provides stricter spam protection, while a higher score results in more permissive filtering.<\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[65],"manual_kb_tag":[192,244,246,314,341,1301,4695,4696,4697,4698],"class_list":["post-9853","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-mail-management-in-panel","manual_kb_tag-spam-protection","manual_kb_tag-spam-filtering","manual_kb_tag-email-security","manual_kb_tag-webmail","manual_kb_tag-spam-folder","manual_kb_tag-spam-filter","manual_kb_tag-spam-score","manual_kb_tag-spam-settings","manual_kb_tag-spam-threshold","manual_kb_tag-adjust-spam-score"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/9853","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/9853\/revisions"}],"predecessor-version":[{"id":9854,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/9853\/revisions\/9854"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=9853"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=9853"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=9853"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}