{"id":97,"date":"2025-12-28T06:54:59","date_gmt":"2025-12-28T05:54:59","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=97"},"modified":"2026-06-02T05:46:19","modified_gmt":"2026-06-02T03:46:19","slug":"additional-email-recipient","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/additional-email-recipient\/","title":{"rendered":"Additional email recipient"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">In mybox, you can forward incoming emails from a mailbox to one or more additional recipients. This allows you to automatically copy messages to other internal mailboxes or external email addresses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This feature is useful for shared inboxes, backups, or forwarding messages to external systems.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/additional-email-recipient\/#How_to_add_additional_recipients\" >How to add additional recipients<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/additional-email-recipient\/#1_Open_the_Email_section\" >1. Open the Email section<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/additional-email-recipient\/#2_Select_the_mailbox\" >2. Select the mailbox<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/additional-email-recipient\/#3_Open_%E2%80%9CAdditional_recipients%E2%80%9D\" >3. Open \u201cAdditional recipients\u201d<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/additional-email-recipient\/#Add_recipients_internal\" >Add recipients (internal)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/additional-email-recipient\/#Add_external_recipient\" >Add external recipient<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/additional-email-recipient\/#Practical_implications\" >Practical implications<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/additional-email-recipient\/#Summary\" >Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_add_additional_recipients\"><\/span>How to add additional recipients<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Open_the_Email_section\"><\/span>1. Open the Email section<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"228\" height=\"333\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-415.png\" alt=\"\" class=\"wp-image-9370\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-415.png 228w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-415-205x300.png 205w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-415-8x12.png 8w\" sizes=\"auto, (max-width: 228px) 100vw, 228px\" \/><\/figure>\n<\/div>\n\n\n\n\n<div id=\"mybox-144874544\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">Log in to the mybox panel and go to the <strong>Email<\/strong> section.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section contains all active email accounts associated with your domain.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Select_the_mailbox\"><\/span>2. Select the mailbox<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"583\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-416-1024x583.png\" alt=\"\" class=\"wp-image-9371\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-416-1024x583.png 1024w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-416-300x171.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-416-768x437.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-416-18x10.png 18w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-416.png 1045w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<p class=\"wp-block-paragraph\">From the list of email accounts, click the row of the mailbox you want to configure.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This will expand additional configuration options.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Open_%E2%80%9CAdditional_recipients%E2%80%9D\"><\/span>3. Open \u201cAdditional recipients\u201d<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"739\" height=\"262\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-417.png\" alt=\"\" class=\"wp-image-9372\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-417.png 739w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-417-300x106.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-417-18x6.png 18w\" sizes=\"auto, (max-width: 739px) 100vw, 739px\" \/><\/figure>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n\n<p class=\"wp-block-paragraph\">Find and expand the <strong>Additional recipients<\/strong> tab.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here you will see two options:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Add_recipients_internal\"><\/span>Add recipients (internal)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Allows you to select email addresses that already exist within mybox.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These recipients will receive forwarded copies of incoming messages.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Add_external_recipient\"><\/span>Add external recipient<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Allows you to add an external email address (outside mybox).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Messages will also be forwarded to this external mailbox.<\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1011\" height=\"179\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-418.png\" alt=\"\" class=\"wp-image-9373\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-418.png 1011w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-418-300x53.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-418-768x136.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-418-18x3.png 18w\" sizes=\"auto, (max-width: 1011px) 100vw, 1011px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Practical_implications\"><\/span>Practical implications<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>forwarding works automatically for all incoming messages<\/li>\n\n\n\n<li>multiple recipients can be added<\/li>\n\n\n\n<li>internal and external forwarding can be combined<\/li>\n\n\n\n<li>original emails remain in the main mailbox unless filtered otherwise<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The \u201cAdditional recipients\u201d feature allows forwarding emails from a mailbox to other internal or external addresses directly from the Email section in mybox, providing flexible message distribution without changing the original mailbox setup.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[41,65],"manual_kb_tag":[281,283,346,2034,3188,3255,3256,4164,4165,4166],"class_list":["post-97","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-email","manualknowledgebasecat-mail-management-in-panel","manual_kb_tag-email-forwarding","manual_kb_tag-mybox-panel","manual_kb_tag-mybox-email","manual_kb_tag-additional-recipients","manual_kb_tag-email-settings","manual_kb_tag-forward-emails","manual_kb_tag-mailbox-forwarding","manual_kb_tag-forwarding-messages","manual_kb_tag-additional-email-recipient","manual_kb_tag-external-recipient"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/97","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/97\/revisions"}],"predecessor-version":[{"id":4461,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/97\/revisions\/4461"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=97"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=97"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=97"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}