{"id":9656,"date":"2026-06-03T08:10:32","date_gmt":"2026-06-03T06:10:32","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=9656"},"modified":"2026-06-03T08:10:33","modified_gmt":"2026-06-03T06:10:33","slug":"how-to-route-email-service-to-mybox-while-keeping-your-website-elsewhere","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-route-email-service-to-mybox-while-keeping-your-website-elsewhere\/","title":{"rendered":"How to Route Email Service to mybox While Keeping Your Website Elsewhere"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">If your website is hosted with another provider, but you want to use only mybox email services, you can configure your domain so that email is handled by mybox while the website continues to operate from external servers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There are two possible scenarios:<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-route-email-service-to-mybox-while-keeping-your-website-elsewhere\/#Contents\" >Contents<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-route-email-service-to-mybox-while-keeping-your-website-elsewhere\/#Domain_Not_Using_mybox_DNS_Servers\" >Domain Not Using mybox DNS Servers<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-route-email-service-to-mybox-while-keeping-your-website-elsewhere\/#Step_1_Add_the_Domain_to_mybox\" >Step 1: Add the Domain to mybox<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-route-email-service-to-mybox-while-keeping-your-website-elsewhere\/#Step_2_Update_DNS_Records_at_Your_Current_Provider\" >Step 2: Update DNS Records at Your Current Provider<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-route-email-service-to-mybox-while-keeping-your-website-elsewhere\/#DKIM_Record\" >DKIM Record<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-route-email-service-to-mybox-while-keeping-your-website-elsewhere\/#Step_3_Wait_for_DNS_Propagation\" >Step 3: Wait for DNS Propagation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-route-email-service-to-mybox-while-keeping-your-website-elsewhere\/#Step_4_Create_Mailboxes\" >Step 4: Create Mailboxes<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-route-email-service-to-mybox-while-keeping-your-website-elsewhere\/#Domain_Using_mybox_DNS_Servers\" >Domain Using mybox DNS Servers<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-route-email-service-to-mybox-while-keeping-your-website-elsewhere\/#Step_1_Add_the_Domain\" >Step 1: Add the Domain<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-route-email-service-to-mybox-while-keeping-your-website-elsewhere\/#Step_2_Configure_Website_Records\" >Step 2: Configure Website Records<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-route-email-service-to-mybox-while-keeping-your-website-elsewhere\/#Step_3_Create_Mailboxes\" >Step 3: Create Mailboxes<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-route-email-service-to-mybox-while-keeping-your-website-elsewhere\/#Step_4_Change_the_Domain_Nameservers\" >Step 4: Change the Domain Nameservers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-route-email-service-to-mybox-while-keeping-your-website-elsewhere\/#Step_5_Wait_for_Propagation\" >Step 5: Wait for Propagation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-route-email-service-to-mybox-while-keeping-your-website-elsewhere\/#Step_6_Verify_Email_Service_Activation\" >Step 6: Verify Email Service Activation<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-route-email-service-to-mybox-while-keeping-your-website-elsewhere\/#Summary\" >Summary<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-route-email-service-to-mybox-while-keeping-your-website-elsewhere\/#Without_Moving_DNS\" >Without Moving DNS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-route-email-service-to-mybox-while-keeping-your-website-elsewhere\/#With_DNS_Delegated_to_mybox\" >With DNS Delegated to mybox<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Contents\"><\/span>Contents<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Domain Not Using mybox DNS Servers<\/li>\n\n\n\n<li>Domain Using mybox DNS Servers<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Domain_Not_Using_mybox_DNS_Servers\"><\/span>Domain Not Using mybox DNS Servers<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<\/div>\n\n<div id=\"mybox-3327467276\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">If your domain will continue using DNS servers from another provider, follow these steps.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_1_Add_the_Domain_to_mybox\"><\/span>Step 1: Add the Domain to mybox<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">First, add (park) the domain in the mybox Panel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This prepares the mail infrastructure and allows you to create mailboxes for the domain.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You may see warnings indicating that the domain is not delegated to mybox DNS servers. This is expected and can be ignored.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_2_Update_DNS_Records_at_Your_Current_Provider\"><\/span>Step 2: Update DNS Records at Your Current Provider<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Log in to the DNS management panel where your domain is currently managed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Replace the existing MX records with:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>mx-1.mybox.com<br>mx-2.mybox.com<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Add or update the SPF record:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>v=spf1 include:_mail.mybox.com -all<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Add a DMARC record:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Host:<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>_dmarc.yourdomain.com<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Value:<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>v=DMARC1; p=none; sp=none; rua=mailto:dmarc-reports@mybox.com<\/code><\/pre>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"DKIM_Record\"><\/span>DKIM Record<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The DKIM record is unique for every domain.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can obtain the correct DKIM value from the DNS Zone section of the mybox Panel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Example format:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Host:<br>mybox._domainkey.yourdomain.com<br><br>Value:<br>v=DKIM1; k=rsa; p=PUBLIC_KEY_FROM_MYBOX_PANEL<\/code><\/pre>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Important: Use the DKIM key generated specifically for your domain. Do not copy example values.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">After adding the DKIM record with your external DNS provider, contact support if additional verification is required.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_3_Wait_for_DNS_Propagation\"><\/span>Step 3: Wait for DNS Propagation<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">DNS changes require propagation across the internet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This process can take up to:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>24 hours<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">During this period, some users may still see the previous mail configuration.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_4_Create_Mailboxes\"><\/span>Step 4: Create Mailboxes<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once the DNS records are configured correctly, create your email accounts in the mybox Panel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After propagation completes, email will begin flowing through mybox servers.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Domain_Using_mybox_DNS_Servers\"><\/span>Domain Using mybox DNS Servers<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you want to fully delegate DNS management to mybox, follow these steps.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_1_Add_the_Domain\"><\/span>Step 1: Add the Domain<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Add (park) the domain in the mybox Panel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Initially, you may receive warnings indicating that the domain is not yet delegated. This is normal.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_2_Configure_Website_Records\"><\/span>Step 2: Configure Website Records<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If your website remains hosted elsewhere, edit the DNS zone in mybox and configure the appropriate A records to point to your external web server.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>A    yourdomain.com      203.0.113.10<br>A    www                 203.0.113.10<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Replace the IP address with the one provided by your website hosting provider.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_3_Create_Mailboxes\"><\/span>Step 3: Create Mailboxes<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In the mybox Panel, go to:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Email<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">and create the mailboxes you want to use.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are migrating from another provider, you can import existing messages into the newly created mailboxes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_4_Change_the_Domain_Nameservers\"><\/span>Step 4: Change the Domain Nameservers<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">At your domain registrar, replace the current nameservers with:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>ns1.mybox.com<br>ns2.mybox.com<\/code><\/pre>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_5_Wait_for_Propagation\"><\/span>Step 5: Wait for Propagation<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">After updating the nameservers, DNS propagation can take up to:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>24 hours<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">During this period, website and email services may gradually switch to the new configuration.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_6_Verify_Email_Service_Activation\"><\/span>Step 6: Verify Email Service Activation<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">After propagation is complete:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Confirm that the MX records point to mybox.<\/li>\n\n\n\n<li>Verify that mailboxes can send and receive messages.<\/li>\n\n\n\n<li>Check that SPF, DKIM, and DMARC records are present and valid.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you want to use mybox email while keeping your website elsewhere:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Without_Moving_DNS\"><\/span>Without Moving DNS<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Configure:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>MX      mx-1.mybox.com<br>MX      mx-2.mybox.com<br>SPF     v=spf1 include:_mail.mybox.com -all<br>DMARC   v=DMARC1; p=none; sp=none<br>DKIM    Generated individually in the mybox Panel<\/code><\/pre>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"With_DNS_Delegated_to_mybox\"><\/span>With DNS Delegated to mybox<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Add the domain to mybox.<\/li>\n\n\n\n<li>Create the necessary A records pointing to the external web server.<\/li>\n\n\n\n<li>Create mailboxes.<\/li>\n\n\n\n<li>Change nameservers to:<\/li>\n<\/ol>\n\n\n\n<pre class=\"wp-block-code\"><code>ns1.mybox.com<br>ns2.mybox.com<\/code><\/pre>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>Wait for propagation to complete.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">This allows you to use mybox email services independently of where your website is hosted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[41],"manual_kb_tag":[2998,5031,5032,285,323,353,400,1924,2058,2997],"class_list":["post-9656","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-email","manual_kb_tag-mailboxes","manual_kb_tag-email-provider","manual_kb_tag-email-routing","manual_kb_tag-hosted-email","manual_kb_tag-email-setup","manual_kb_tag-domain-delegation","manual_kb_tag-email-migration","manual_kb_tag-email-service","manual_kb_tag-email-hosting","manual_kb_tag-mailbox-creation"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/9656","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/9656\/revisions"}],"predecessor-version":[{"id":9657,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/9656\/revisions\/9657"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=9656"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=9656"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=9656"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}