{"id":9574,"date":"2026-06-03T06:47:30","date_gmt":"2026-06-03T04:47:30","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=9574"},"modified":"2026-06-03T06:47:31","modified_gmt":"2026-06-03T04:47:31","slug":"how-to-download-an-email-in-eml-format-from-webmail","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-download-an-email-in-eml-format-from-webmail\/","title":{"rendered":"How to Download an Email in .EML Format from Webmail"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">If you need to analyze the source of an email, archive a message, or forward it as an attachment without modifying its contents, you can download the message in <strong>.EML<\/strong> format directly from the <a href=\"https:\/\/mail.mybox.com\">mybox Webmail<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The EML format preserves the original email content, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Message headers<\/li>\n\n\n\n<li>Sender and recipient information<\/li>\n\n\n\n<li>Attachments<\/li>\n\n\n\n<li>Email formatting<\/li>\n\n\n\n<li>Technical delivery details<\/li>\n<\/ul>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-download-an-email-in-eml-format-from-webmail\/#Step_1_Log_In_to_Webmail\" >Step 1: Log In to Webmail<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-download-an-email-in-eml-format-from-webmail\/#Step_2_Open_the_Message\" >Step 2: Open the Message<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-download-an-email-in-eml-format-from-webmail\/#Step_3_Open_the_Message_Options_Menu\" >Step 3: Open the Message Options Menu<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-download-an-email-in-eml-format-from-webmail\/#Step_4_Download_the_Message\" >Step 4: Download the Message<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-download-an-email-in-eml-format-from-webmail\/#What_Can_You_Do_with_an_EML_File\" >What Can You Do with an EML File?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-download-an-email-in-eml-format-from-webmail\/#Why_Download_the_Message_Source\" >Why Download the Message Source?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-download-an-email-in-eml-format-from-webmail\/#Summary\" >Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_1_Log_In_to_Webmail\"><\/span>Step 1: Log In to Webmail<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<\/div>\n\n<div id=\"mybox-3367503652\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">Open the mybox webmail interface:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>https:&#47;&#47;mail.mybox.com<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Log in using your email address and password.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_2_Open_the_Message\"><\/span>Step 2: Open the Message<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Navigate to the folder containing the email you want to download and open the message.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_3_Open_the_Message_Options_Menu\"><\/span>Step 3: Open the Message Options Menu<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">With the email open, click the <strong>three-dot menu<\/strong> (More actions) located in the message toolbar.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_4_Download_the_Message\"><\/span>Step 4: Download the Message<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">From the menu, select:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Download \u2192 Message Source (.eml)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The browser will begin downloading the email as an <code>.eml<\/code> file.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_Can_You_Do_with_an_EML_File\"><\/span>What Can You Do with an EML File?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">An EML file can be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opened in email clients such as Microsoft Outlook or Mozilla Thunderbird<\/li>\n\n\n\n<li>Shared with technical support for troubleshooting<\/li>\n\n\n\n<li>Used for email header analysis<\/li>\n\n\n\n<li>Archived as an exact copy of the original message<\/li>\n\n\n\n<li>Attached to another email without altering the original content<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_Download_the_Message_Source\"><\/span>Why Download the Message Source?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Downloading the source is particularly useful when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Investigating delivery problems<\/li>\n\n\n\n<li>Checking SPF, DKIM, or DMARC results<\/li>\n\n\n\n<li>Analyzing email headers<\/li>\n\n\n\n<li>Reporting phishing or spam messages<\/li>\n\n\n\n<li>Preserving the original message for legal or compliance purposes<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To download an email in <strong>.EML<\/strong> format, log in to <strong>mail.mybox.com<\/strong>, open the desired message, click the <strong>three-dot menu<\/strong>, and select <strong>Download \u2192 Message Source (.eml)<\/strong>. The downloaded file contains the complete original email, including headers, formatting, and attachments.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[59],"manual_kb_tag":[5191,5192,5193,344,5185,5186,5187,5188,5189,5190],"class_list":["post-9574","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-webmail-mybox","manual_kb_tag-forward-as-attachment","manual_kb_tag-save-original-message","manual_kb_tag-email-headers","manual_kb_tag-mybox-webmail","manual_kb_tag-download-eml-file","manual_kb_tag-message-source","manual_kb_tag-download-message-source","manual_kb_tag-webmail-download","manual_kb_tag-archive-email","manual_kb_tag-email-archiving"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/9574","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/9574\/revisions"}],"predecessor-version":[{"id":9575,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/9574\/revisions\/9575"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=9574"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=9574"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=9574"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}