{"id":9455,"date":"2026-06-02T18:45:06","date_gmt":"2026-06-02T16:45:06","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=9455"},"modified":"2026-06-02T18:45:38","modified_gmt":"2026-06-02T16:45:38","slug":"how-to-request-a-website-file-backup-restore","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-request-a-website-file-backup-restore\/","title":{"rendered":"How to Request a Website File Backup Restore"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">If you need to restore website files from a backup, you can do so directly from the mybox panel.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-request-a-website-file-backup-restore\/#Step_1_Open_the_Website_Settings\" >Step 1: Open the Website Settings<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-request-a-website-file-backup-restore\/#Step_2_Access_Available_Backups\" >Step 2: Access Available Backups<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-request-a-website-file-backup-restore\/#Step_3_Confirm_the_Restore_Request\" >Step 3: Confirm the Restore Request<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-request-a-website-file-backup-restore\/#Important_Notes\" >Important Notes<\/a><\/li><\/ul><\/nav><\/div>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_1_Open_the_Website_Settings\"><\/span>Step 1: Open the Website Settings<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to the mybox panel.<\/li>\n\n\n\n<li>In the left-hand menu, click <strong>Websites<\/strong>.<\/li>\n\n\n\n<li>Select the website for which you want to restore files.<\/li>\n<\/ol>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"258\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-42-1024x258.png\" alt=\"\" class=\"wp-image-9456\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-42-1024x258.png 1024w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-42-300x75.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-42-768x193.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-42-18x5.png 18w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-42.png 1312w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_2_Access_Available_Backups\"><\/span>Step 2: Access Available Backups<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In the website management screen, click <strong>Backups<\/strong> in the left-hand menu.<\/li>\n\n\n\n<li>Locate the desired restore point.<\/li>\n\n\n\n<li>Click <strong>Restore<\/strong> next to the backup you want to recover.<\/li>\n<\/ol>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"217\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-43-1024x217.png\" alt=\"\" class=\"wp-image-9457\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-43-1024x217.png 1024w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-43-300x64.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-43-768x163.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-43-18x4.png 18w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-43.png 1313w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_3_Confirm_the_Restore_Request\"><\/span>Step 3: Confirm the Restore Request<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Review the selected restore point.<\/li>\n\n\n\n<li>Click <strong>Restore<\/strong> again to confirm the operation.<\/li>\n<\/ol>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"861\" height=\"247\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-44.png\" alt=\"\" class=\"wp-image-9458\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-44.png 861w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-44-300x86.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-44-768x220.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-44-18x5.png 18w\" sizes=\"auto, (max-width: 861px) 100vw, 861px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Important_Notes\"><\/span>Important Notes<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Restored files are placed in the <code>~\/backup<\/code> directory.<\/li>\n\n\n\n<li>Existing website files are <strong>not automatically overwritten<\/strong> during the restore process.<\/li>\n\n\n\n<li>Depending on the size of the website and the number of files being restored, the process may take anywhere from a few minutes to several hours.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">After the restoration is complete, you can review the recovered files in the <code>~\/backup<\/code> directory and manually copy any required content back to your website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[125],"manual_kb_tag":[2129,2640,2654,3395,3400,5422,5423,5424,5425,5426],"class_list":["post-9455","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-websites","manual_kb_tag-restore-confirmation","manual_kb_tag-backup-directory","manual_kb_tag-restore-from-backup","manual_kb_tag-website-backups","manual_kb_tag-restore-point","manual_kb_tag-website-backup-restore","manual_kb_tag-website-file-restore","manual_kb_tag-backup-recovery","manual_kb_tag-backup-folder","manual_kb_tag-manual-file-restore"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/9455","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/9455\/revisions"}],"predecessor-version":[{"id":9459,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/9455\/revisions\/9459"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=9455"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=9455"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=9455"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}