{"id":9446,"date":"2026-06-02T18:36:36","date_gmt":"2026-06-02T16:36:36","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=9446"},"modified":"2026-06-02T18:36:37","modified_gmt":"2026-06-02T16:36:37","slug":"how-to-add-and-use-reply-templates-in-webmail","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-add-and-use-reply-templates-in-webmail\/","title":{"rendered":"How to Add and Use Reply Templates in Webmail"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">If you frequently send similar responses, reply templates can help you save time by allowing you to insert predefined messages into your emails.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-add-and-use-reply-templates-in-webmail\/#Creating_a_Reply_Template\" >Creating a Reply Template<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-add-and-use-reply-templates-in-webmail\/#Using_a_Reply_Template\" >Using a Reply Template<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Creating_a_Reply_Template\"><\/span>Creating a Reply Template<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Log in to your webmail account.<\/li>\n\n\n\n<li>Click the <strong>Settings<\/strong> (gear) icon.<\/li>\n\n\n\n<li>Select <strong>Reply Templates<\/strong> from the menu on the left.<\/li>\n\n\n\n<li>Click the <strong>Add Template<\/strong> (pencil) icon.<\/li>\n\n\n\n<li>Enter a name for the template.<\/li>\n\n\n\n<li>Type the message content you would like to reuse.<\/li>\n\n\n\n<li>Click <strong>Save<\/strong> to store the template.<\/li>\n<\/ol>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"275\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-39-1024x275.png\" alt=\"\" class=\"wp-image-9448\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-39-1024x275.png 1024w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-39-300x81.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-39-768x206.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-39-1536x413.png 1536w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-39-18x5.png 18w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-39.png 1912w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Using_a_Reply_Template\"><\/span>Using a Reply Template<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When composing or replying to an email:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Open the message editor.<\/li>\n\n\n\n<li>Click the <strong>Templates<\/strong> icon in the toolbar.<\/li>\n\n\n\n<li>Select the desired template from the list.<\/li>\n\n\n\n<li>The predefined content will be inserted into your message automatically.<\/li>\n<\/ol>\n\n\n\n<\/div>\n\n<div id=\"mybox-2797802392\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">You can create multiple templates for different purposes, such as customer support responses, business correspondence, appointment conf<\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"941\" height=\"206\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-40.png\" alt=\"\" class=\"wp-image-9449\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-40.png 941w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-40-300x66.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-40-768x168.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-40-18x4.png 18w\" sizes=\"auto, (max-width: 941px) 100vw, 941px\" \/><\/figure>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[59],"manual_kb_tag":[5135,5432,5433,5434,5435,5436,5437,5438,5439,314],"class_list":["post-9446","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-webmail-mybox","manual_kb_tag-email-templates","manual_kb_tag-reply-templates","manual_kb_tag-save-time","manual_kb_tag-predefined-messages","manual_kb_tag-message-editor","manual_kb_tag-templates-icon","manual_kb_tag-add-template","manual_kb_tag-reply-template-usage","manual_kb_tag-compose-email","manual_kb_tag-webmail"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/9446","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/9446\/revisions"}],"predecessor-version":[{"id":9450,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/9446\/revisions\/9450"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=9446"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=9446"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=9446"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}