{"id":937,"date":"2025-12-19T10:46:08","date_gmt":"2025-12-19T09:46:08","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=937"},"modified":"2026-06-08T13:10:37","modified_gmt":"2026-06-08T11:10:37","slug":"web-server-and-mail-logs","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/web-server-and-mail-logs\/","title":{"rendered":"Web server and mail logs"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">Web and mail server logs are an important diagnostic tool used to analyze website errors and email delivery issues.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They help identify problems such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>script execution errors on websites<\/li>\n\n\n\n<li>incorrect server responses<\/li>\n\n\n\n<li>issues with PHP mail() function<\/li>\n\n\n\n<li>failed or blocked email sending attempts<\/li>\n<\/ul>\n\n\n\n<\/div>\n\n<div id=\"mybox-3730831578\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">Logs provide technical details that make troubleshooting faster and more accurate.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/web-server-and-mail-logs\/#Where_to_find_logs\" >Where to find logs<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/web-server-and-mail-logs\/#Log_directory_structure\" >Log directory structure<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/web-server-and-mail-logs\/#How_logs_are_used\" >How logs are used<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/web-server-and-mail-logs\/#Web_logs\" >Web logs<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/web-server-and-mail-logs\/#Mail_logs\" >Mail logs<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/web-server-and-mail-logs\/#Accessing_email_logs\" >Accessing email logs<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/web-server-and-mail-logs\/#Summary\" >Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Where_to_find_logs\"><\/span>Where to find logs<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Web and email logs are available to all mybox users.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To access them, you can connect to your hosting account using SSH or FTP.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once connected, navigate to the top-level directory of your account and locate the hidden folder:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">.logs<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Log_directory_structure\"><\/span>Log directory structure<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Inside the <code>.logs<\/code> directory, you will find separate folders, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>www \u2192 web server logs<\/li>\n\n\n\n<li>mail \u2192 email-related logs (including mail() function activity)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These logs contain detailed records of website requests and email processing events.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_logs_are_used\"><\/span>How logs are used<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Web_logs\"><\/span>Web logs<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Web logs help identify:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>broken scripts<\/li>\n\n\n\n<li>server errors<\/li>\n\n\n\n<li>invalid requests<\/li>\n\n\n\n<li>performance issues<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Mail_logs\"><\/span>Mail logs<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Mail logs help verify:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>email delivery status<\/li>\n\n\n\n<li>success or failure codes<\/li>\n\n\n\n<li>issues with PHP mail() function<\/li>\n\n\n\n<li>potential configuration problems<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These logs are especially useful for developers during debugging.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Accessing_email_logs\"><\/span>Accessing email logs<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you need detailed email logs, you can contact the mybox 24\/7 Helpdesk via the mybox panel support system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The support team can assist you in retrieving and analyzing them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Web and mail logs in mybox are stored in the <code>.logs<\/code> directory and provide detailed technical information for diagnosing website and email issues. They are accessible via SSH or FTP and are essential for troubleshooting server-side problems.<\/p>\n\n\n\n<div class=\"wp-block-onethird-callout-box onethird-callout-wrap\"><div class=\"onethird-callout onethird-callout--note\" style=\"--ot-bg:#F1F8FF;--ot-border:#C0E0F8;--ot-text:#6F7C88;--ot-title:#384048;--ot-body:#6F7C88;--ot-icon:#384048;border-radius:6px;padding:16px\"><div class=\"onethird-callout__head\"><span class=\"onethird-callout__icon\"><svg viewBox=\"0 0 24 24\" width=\"18\" height=\"18\" aria-hidden=\"true\" focusable=\"false\"><circle fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" cx=\"12\" cy=\"12\" r=\"9\"><\/circle><path fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M12 10v6\"><\/path><path fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M12 7h.01\"><\/path><\/svg><\/span><div class=\"onethird-callout__title\">Mail logs<\/div><\/div><div class=\"onethird-callout__body\">If you want to get e-mail logs, please open a request in the mybox panel in the Helpdesk section 24h. We will help you obtain them.<\/div><\/div><div class=\"onethird-callout__separator\" style=\"height:18px\" aria-hidden=\"true\"><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[25,125],"manual_kb_tag":[1099,1100,242,1101,283,1102,415,1103,465,1104,516,1105,562,1106,767,1107,794,978,1094,1095,1096,1097,1098],"class_list":["post-937","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-hosting","manualknowledgebasecat-websites","manual_kb_tag-status-codes","manual_kb_tag-download-logs","manual_kb_tag-mybox","manual_kb_tag-filezilla-client","manual_kb_tag-mybox-panel","manual_kb_tag-helpdesk-support","manual_kb_tag-ftp-client","manual_kb_tag-mybox-client","manual_kb_tag-mail-logs","manual_kb_tag-log-directory","manual_kb_tag-filezilla","manual_kb_tag-www-directory","manual_kb_tag-email","manual_kb_tag-mail-directory","manual_kb_tag-web-server","manual_kb_tag-website-references","manual_kb_tag-mail-function","manual_kb_tag-helpdesk","manual_kb_tag-web-server-logs","manual_kb_tag-email-logs","manual_kb_tag-server-logs","manual_kb_tag-log-analysis","manual_kb_tag-error-messages"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/937","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":4,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/937\/revisions"}],"predecessor-version":[{"id":3918,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/937\/revisions\/3918"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=937"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=937"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=937"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}