{"id":93,"date":"2025-12-28T20:41:42","date_gmt":"2025-12-28T19:41:42","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=93"},"modified":"2026-04-02T09:57:42","modified_gmt":"2026-04-02T07:57:42","slug":"add-a-new-email-alias","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/add-a-new-email-alias\/","title":{"rendered":"Add a new email alias"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">An email alias is a virtual address that forwards incoming messages to an existing mailbox. It allows you to receive mail sent to multiple addresses (e.g., <code>sales@yourdomain.com<\/code> and <code>info@yourdomain.com<\/code>) within a single shared inbox.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/add-a-new-email-alias\/#Context\" >Context<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/add-a-new-email-alias\/#Method_1_Creating_a_standalone_alias_or_redirect\" >Method 1: Creating a standalone alias or redirect<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/add-a-new-email-alias\/#Method_2_Adding_an_alias_from_an_existing_mailbox\" >Method 2: Adding an alias from an existing mailbox<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/add-a-new-email-alias\/#Distinction_Alias_vs_Mailbox\" >Distinction: Alias vs. Mailbox<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/add-a-new-email-alias\/#Practical_Implications\" >Practical Implications<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/add-a-new-email-alias\/#Summary\" >Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Context\"><\/span>Context<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Aliases are ideal for managing different business functions without the need for multiple sets of login credentials. In the <strong>mybox panel<\/strong>, you can create an alias that points to one or more internal mailboxes, or even to external email addresses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Method_1_Creating_a_standalone_alias_or_redirect\"><\/span>Method 1: Creating a standalone alias or redirect<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<\/div>\n\n<div id=\"mybox-3510446647\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">This method is best when you want to create an address from scratch and decide where its mail should go.<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Access the Email Tab:<\/strong> Log in to the <strong>mybox panel<\/strong> and select <strong>Email<\/strong> from the side menu.<\/li>\n\n\n\n<li><strong>Add Alias:<\/strong> Click the <strong>+ Add<\/strong> button and select <strong>Alias or redirect<\/strong>.<br><\/div>\n\n<img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-5.png\" alt=\"\">\n\n<div class=\"translation-block translation-block-merged\"><\/li>\n\n\n\n<li><strong>Define the Address:<\/strong> Enter the name for your new alias (the part before the @).<\/li>\n\n\n\n<li><strong>Select Recipients:<\/strong> Choose one or more existing mailboxes from the &#8220;Available mailboxes&#8221; list on the left. Click them to move them to the &#8220;Recipients&#8221; list on the right.<\/li>\n\n\n\n<li><strong>External Forwarding:<\/strong> If you need to forward mail to a non-mybox address (like Gmail), use the <strong>External address<\/strong> tab.<\/li>\n\n\n\n<li><strong>Confirm:<\/strong> Click the <strong>Add alias<\/strong> button.<\/li>\n<\/ol>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"702\" height=\"501\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-6.png\" alt=\"\" class=\"wp-image-3573\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-6.png 702w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-6-300x214.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-6-18x12.png 18w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-6-700x501.png 700w\" sizes=\"auto, (max-width: 702px) 100vw, 702px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"569\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-7.png\" alt=\"\" class=\"wp-image-3575\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-7.png 680w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-7-300x251.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-7-14x12.png 14w\" sizes=\"auto, (max-width: 680px) 100vw, 680px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Method_2_Adding_an_alias_from_an_existing_mailbox\"><\/span>Method 2: Adding an alias from an existing mailbox<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This is the fastest way to add an extra address to a mailbox you are already managing.<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Open Mailbox Details:<\/strong> In the <strong>Email<\/strong> section, click on the specific mailbox you want to modify.<\/li>\n\n\n\n<li><strong>Add Address:<\/strong> Select the <strong>Additional email addresses to your inbox<\/strong> tab and click the <strong>Add<\/strong> button.<br><\/div>\n\n<img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-8.png\" alt=\"\">\n\n<div class=\"translation-block translation-block-merged\"><\/li>\n\n\n\n<li><strong>Save:<\/strong> Enter the new alias address and click <strong>Add Address<\/strong>.<br><\/div>\n\n<img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-9-1024x430.png\" alt=\"\">\n\n<div class=\"translation-block translation-block-merged\"><\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Distinction_Alias_vs_Mailbox\"><\/span>Distinction: Alias vs. Mailbox<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Mailbox:<\/strong> A physical storage space with its own login and password. It holds emails on the server.<\/li>\n\n\n\n<li><strong>Alias:<\/strong> A &#8220;pointer&#8221; only. It has no password or storage of its own; it simply redirects mail to a physical mailbox.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Practical_Implications\"><\/span>Practical Implications<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Identification:<\/strong> In your email list, aliases are clearly labeled with a &#8220;Description: Alias&#8221; tag under their name.<\/li>\n\n\n\n<li><strong>Managing Recipients:<\/strong> You can view or change where an alias points at any time by clicking <strong>Details > Recipients<\/strong>. This will also show you the date each redirect was created.<\/li>\n\n\n\n<li><strong>Outgoing Mail:<\/strong> When you create an alias, it is automatically added to <strong>mail.mybox.com<\/strong>. This allows you to select the alias in the &#8220;From&#8221; dropdown menu when composing new messages.<\/li>\n\n\n\n<li><strong>Unlimited Forwarding:<\/strong> You can define multiple recipients for a single alias, effectively creating a small distribution list.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Email aliases are a flexible tool for organizing your communication infrastructure. Whether created as a standalone redirect or as an add-on to an existing inbox, aliases ensure that your mail always reaches the right person without the overhead of extra mailboxes.<\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[18,41],"manual_kb_tag":[3947,4171,4172,4173,4174,4175,274,281,2053,3449],"class_list":["post-93","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-email-aliases","manualknowledgebasecat-email","manual_kb_tag-alias-redirect","manual_kb_tag-add-alias","manual_kb_tag-create-alias","manual_kb_tag-mailbox-alias","manual_kb_tag-additional-email-addresses","manual_kb_tag-alias-recipients","manual_kb_tag-mailbox-settings","manual_kb_tag-email-forwarding","manual_kb_tag-email-alias","manual_kb_tag-forward-messages"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/93","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/93\/revisions"}],"predecessor-version":[{"id":3578,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/93\/revisions\/3578"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=93"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=93"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=93"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}