{"id":9289,"date":"2026-06-02T03:28:53","date_gmt":"2026-06-02T01:28:53","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=9289"},"modified":"2026-06-08T13:20:41","modified_gmt":"2026-06-08T11:20:41","slug":"changing-the-password-to-the-prestashop-backend-using-the-traditional-method-and-via-the-database","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/changing-the-password-to-the-prestashop-backend-using-the-traditional-method-and-via-the-database\/","title":{"rendered":"Changing the password to the PrestaShop backend using the traditional method and via the database"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">If you have lost the password for your PrestaShop store panel, you can recover it in two ways.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/changing-the-password-to-the-prestashop-backend-using-the-traditional-method-and-via-the-database\/#Basic_method\" >Basic method<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/changing-the-password-to-the-prestashop-backend-using-the-traditional-method-and-via-the-database\/#Method_by_modifying_the_database\" >Method by modifying the database<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/changing-the-password-to-the-prestashop-backend-using-the-traditional-method-and-via-the-database\/#Step_1_%E2%80%93_Obtaining_a_token\" >Step 1 \u2013 Obtaining a token<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/changing-the-password-to-the-prestashop-backend-using-the-traditional-method-and-via-the-database\/#Step_2_%E2%80%93_modifying_the_database\" >Step 2 \u2013 modifying the database<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/changing-the-password-to-the-prestashop-backend-using-the-traditional-method-and-via-the-database\/#Step_3_%E2%80%93_Change_your_password\" >Step 3 \u2013 Change your password<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Basic_method\"><\/span><strong>Basic method<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have access to the email address associated with your store user account, simply select the password reminder\/reset option in the store back office login form.<\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"620\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-3.png\" alt=\"\" class=\"wp-image-9290\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-3.png 576w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-3-279x300.png 279w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-3-11x12.png 11w\" sizes=\"auto, (max-width: 576px) 100vw, 576px\" \/><\/figure>\n<\/div>\n\n\n\n\n<div id=\"mybox-4187879767\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">Then, in the form field that appears, enter your email address:<\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"569\" height=\"442\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-4.png\" alt=\"\" class=\"wp-image-9291\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-4.png 569w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-4-300x233.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-4-15x12.png 15w\" sizes=\"auto, (max-width: 569px) 100vw, 569px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Method_by_modifying_the_database\"><\/span><strong>Method by modifying the database<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you are unable to recover your password using the basic method, for example because you do not have access to the email address associated with the store administrator account, you can make a change by modifying the database.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_1_%E2%80%93_Obtaining_a_token\"><\/span><strong>Step 1 \u2013 Obtaining a token<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Prestashop 1.6.x<\/strong><br>Log in to your account via FTP and open the file:<br><strong>\/config\/settings.inc.php for viewing<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Prestashop 1.7.x<\/strong><br>Log in to your account via FTP and open the file:<br><strong>\/app\/config\/parameters.php for viewing<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">where to get the value of&nbsp;<strong>the cookie_key<\/strong>&nbsp;variable :<\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"915\" height=\"226\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-5.png\" alt=\"\" class=\"wp-image-9292\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-5.png 915w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-5-300x74.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-5-768x190.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-5-18x4.png 18w\" sizes=\"auto, (max-width: 915px) 100vw, 915px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<p class=\"wp-block-paragraph\"><strong>Note:<\/strong><br><strong>If you installed the script automatically from the mybox panel, these files also contain the login and password for the database your store uses. You&#8217;ll need this information in step two.<\/strong><\/p>\n\n\n\n<\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"338\" height=\"75\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-6.png\" alt=\"\" class=\"wp-image-9293\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-6.png 338w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-6-300x67.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-6-18x4.png 18w\" sizes=\"auto, (max-width: 338px) 100vw, 338px\" \/><\/figure>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_2_%E2%80%93_modifying_the_database\"><\/span><strong>Step 2 \u2013 modifying the database<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.<\/strong>&nbsp;After logging in to the mybox panel, go to the&nbsp;<em><strong>Databases section.<\/strong><\/em><\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"233\" height=\"477\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-7.png\" alt=\"\" class=\"wp-image-9294\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-7.png 233w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-7-147x300.png 147w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-7-6x12.png 6w\" sizes=\"auto, (max-width: 233px) 100vw, 233px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<p class=\"wp-block-paragraph\"><strong>2.<\/strong>&nbsp;Then, when you see the page with the list of databases you have, in the upper right corner you will find a link to the&nbsp;<em><strong>phpMyAdmin panel.<\/strong><\/em><\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"295\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-8.png\" alt=\"\" class=\"wp-image-9295\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-8.png 320w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-8-300x277.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-8-13x12.png 13w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<p class=\"wp-block-paragraph\"><strong>3.<\/strong>&nbsp;A login form will open in a separate browser. Use the database data you specified when creating it or downloaded from the configuration file in step one.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4.<\/strong>&nbsp;Expand the list of tables and look for the one named&nbsp;<strong>ps_employee<\/strong><br>(note, if you have a different prefix, look for _employee in the table name).<\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"747\" height=\"143\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-9.png\" alt=\"\" class=\"wp-image-9296\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-9.png 747w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-9-300x57.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-9-18x3.png 18w\" sizes=\"auto, (max-width: 747px) 100vw, 747px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<p class=\"wp-block-paragraph\"><strong>5.<\/strong>&nbsp;Clicking the table name will display its contents, specifically users such as administrators and employees. Find the user whose password you want to modify in the list and click&nbsp;<em><strong>Edit.<\/strong><\/em><\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"449\" height=\"80\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-10.png\" alt=\"\" class=\"wp-image-9297\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-10.png 449w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-10-300x53.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-10-18x3.png 18w\" sizes=\"auto, (max-width: 449px) 100vw, 449px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_3_%E2%80%93_Change_your_password\"><\/span><strong>Step 3 \u2013 Change your password<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6.<\/strong>&nbsp;At this stage, a form for editing user data will be displayed. The field you&#8217;re interested in is:&nbsp;<strong>passwd<\/strong><\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"806\" height=\"58\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-11.png\" alt=\"\" class=\"wp-image-9298\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-11.png 806w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-11-300x22.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-11-768x55.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/06\/image-11-18x1.png 18w\" sizes=\"auto, (max-width: 806px) 100vw, 806px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<p class=\"wp-block-paragraph\"><strong>7.<\/strong>&nbsp;From the left, expand the list and select MD5 \u2013 this is a form of password encryption. Then, in the last field containing a string, delete it and paste the cookie_key value retrieved in step one. Without any additional spaces, enter the new password you want to set for this user. Then, click the&nbsp;<em><strong>Execute<\/strong><\/em>&nbsp;button on the right, below the form fields.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your password has been changed and you can log in to your store&#8217;s back office using your new credentials.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[58],"manual_kb_tag":[5625,5626,5627,5628,5629,5620,5621,5622,5623,5624],"class_list":["post-9289","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-web-applications-cms","manual_kb_tag-prestashop-back-office","manual_kb_tag-back-office-login","manual_kb_tag-store-administrator-login","manual_kb_tag-admin-password-reset","manual_kb_tag-password-reset-via-database","manual_kb_tag-prestashop-password-recovery","manual_kb_tag-prestashop-password-reset","manual_kb_tag-reset-prestashop-password","manual_kb_tag-recover-prestashop-password","manual_kb_tag-change-prestashop-password"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/9289","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/9289\/revisions"}],"predecessor-version":[{"id":9299,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/9289\/revisions\/9299"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=9289"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=9289"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=9289"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}