{"id":9125,"date":"2026-05-31T20:04:31","date_gmt":"2026-05-31T18:04:31","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=9125"},"modified":"2026-05-31T20:04:32","modified_gmt":"2026-05-31T18:04:32","slug":"how-to-configure-an-ftp-connection-in-cuteftp-pro","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-configure-an-ftp-connection-in-cuteftp-pro\/","title":{"rendered":"How to configure an FTP connection in CuteFTP Pro"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">CuteFTP Pro is an FTP client that allows you to connect to your hosting account and manage files stored on the server. Once configured, it can be used to upload website files, download backups, and organize directories remotely.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This setup only needs to be completed once. After the connection profile is created, you can reconnect whenever needed.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-configure-an-ftp-connection-in-cuteftp-pro\/#Before_you_begin\" >Before you begin<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-configure-an-ftp-connection-in-cuteftp-pro\/#Step_1_Open_the_Site_Manager\" >Step 1: Open the Site Manager<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-configure-an-ftp-connection-in-cuteftp-pro\/#Step_2_Configure_the_connection\" >Step 2: Configure the connection<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-configure-an-ftp-connection-in-cuteftp-pro\/#Step_3_Configure_transfer_settings\" >Step 3: Configure transfer settings<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-configure-an-ftp-connection-in-cuteftp-pro\/#Step_4_Save_the_connection_profile\" >Step 4: Save the connection profile<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-configure-an-ftp-connection-in-cuteftp-pro\/#Step_5_Connect_to_the_server\" >Step 5: Connect to the server<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-configure-an-ftp-connection-in-cuteftp-pro\/#What_is_normal_behavior\" >What is normal behavior?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-configure-an-ftp-connection-in-cuteftp-pro\/#Summary\" >Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Before_you_begin\"><\/span>Before you begin<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<\/div>\n\n<div id=\"mybox-1605158843\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">Make sure you have:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>an active hosting account<\/li>\n\n\n\n<li>an FTP account created in the <strong>mybox panel<\/strong><\/li>\n\n\n\n<li>the FTP username and password<\/li>\n\n\n\n<li>CuteFTP Pro installed on your computer<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_1_Open_the_Site_Manager\"><\/span>Step 1: Open the Site Manager<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Launch CuteFTP Pro.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Open the <strong>Site Manager<\/strong> and select the option to create a new FTP connection.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A new site configuration window will appear.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_2_Configure_the_connection\"><\/span>Step 2: Configure the connection<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Enter the following information:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Host Address<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>your-domain.com\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Enter the domain name associated with your hosting account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Username<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>your FTP username\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Use the FTP account login created in the mybox panel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Password<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>your FTP password\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Enter the password assigned to the FTP account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Protocol<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>FTP\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Port<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>21\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">In most cases, the default FTP port should remain unchanged.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_3_Configure_transfer_settings\"><\/span>Step 3: Configure transfer settings<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Open the transfer or connection settings section and ensure:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Passive Mode (PASV): Enabled\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Passive mode improves compatibility with routers, firewalls, and modern network configurations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_4_Save_the_connection_profile\"><\/span>Step 4: Save the connection profile<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After verifying all settings:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Save the profile<\/li>\n\n\n\n<li>Close the configuration window<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">The new connection will appear in the Site Manager.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_5_Connect_to_the_server\"><\/span>Step 5: Connect to the server<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Select the saved profile and initiate the connection.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After successful authentication, the server directory structure will become visible and you can begin managing files.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Common actions include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>uploading website files<\/li>\n\n\n\n<li>downloading backups<\/li>\n\n\n\n<li>creating directories<\/li>\n\n\n\n<li>renaming files<\/li>\n\n\n\n<li>deleting files<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_normal_behavior\"><\/span>What is normal behavior?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The first connection may take a few seconds depending on network conditions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the connection cannot be established, verify:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the FTP username<\/li>\n\n\n\n<li>the FTP password<\/li>\n\n\n\n<li>the domain name used as the host address<\/li>\n\n\n\n<li>that passive mode is enabled<\/li>\n\n\n\n<li>that the FTP account is active in the mybox panel<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">CuteFTP Pro allows you to manage files stored on your hosting account using FTP. After creating a connection profile with your FTP credentials, you can connect to your hosting environment and perform file management tasks directly from your computer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[23],"manual_kb_tag":[283,415,517,4764,5956,5957,5958,5959,5960,5961],"class_list":["post-9125","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-ftp","manual_kb_tag-mybox-panel","manual_kb_tag-ftp-client","manual_kb_tag-hosting-account","manual_kb_tag-site-manager","manual_kb_tag-cute-pro","manual_kb_tag-ftp-client-setup","manual_kb_tag-ftp-connection","manual_kb_tag-configure-ftp","manual_kb_tag-connection-profile","manual_kb_tag-server-directory"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/9125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/9125\/revisions"}],"predecessor-version":[{"id":9126,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/9125\/revisions\/9126"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=9125"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=9125"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=9125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}