{"id":89,"date":"2025-12-28T20:42:05","date_gmt":"2025-12-28T19:42:05","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=89"},"modified":"2026-02-06T16:15:07","modified_gmt":"2026-02-06T15:15:07","slug":"add-a-mail-alias-to-an-external-mailbox","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/add-a-mail-alias-to-an-external-mailbox\/","title":{"rendered":"Add a mail alias to an external mailbox"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">To add a new alias, select <em><strong>&#8220;Email&#8221;<\/strong><\/em> from the menu in the myBox pane, then click the <em><strong>&#8220;+Add&#8221;<\/strong><\/em> button, and then select <em><strong>the &#8220;Alias or redirect&#8221;<\/strong><\/em> option.<\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"202\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-1.png\" alt=\"\" class=\"wp-image-3565\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-1.png 600w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-1-300x101.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-1-18x6.png 18w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<p class=\"wp-block-paragraph\">Then a window will be displayed where we can define the redirection.<\/p>\n\n\n\n<\/div>\n\n<div id=\"mybox-3193355833\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">Enter the name of an existing mailbox or enter a new name. Then click on <em><strong>the &#8220;External address&#8221;<\/strong><\/em> option and enter the name of the mailbox located with another operator.<\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"761\" height=\"519\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-2.png\" alt=\"\" class=\"wp-image-3566\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-2.png 761w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-2-300x205.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-2-18x12.png 18w\" sizes=\"auto, (max-width: 761px) 100vw, 761px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<p class=\"wp-block-paragraph\">The new email alias will appear in the list along with the email boxes with <em><strong>the description &#8220;Alias&#8221;<\/strong><\/em> under their name. After clicking on the alias name or the Details button, we will be presented with the possibility of seeing where the messages are redirected, just click on &#8220;Recipients&#8221;. It will also contain information when a redirect to a specific address was created.<\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[18,41],"manual_kb_tag":[2287,3947,3964,4183,4184,4185,4186,4187,1131,2053],"class_list":["post-89","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-email-aliases","manualknowledgebasecat-email","manual_kb_tag-email-redirect","manual_kb_tag-alias-redirect","manual_kb_tag-recipients-list","manual_kb_tag-mail-alias","manual_kb_tag-external-mailbox","manual_kb_tag-redirect-to-address","manual_kb_tag-external-address","manual_kb_tag-details-button","manual_kb_tag-add-mail-alias","manual_kb_tag-email-alias"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/89","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/89\/revisions"}],"predecessor-version":[{"id":3567,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/89\/revisions\/3567"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=89"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=89"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=89"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}