{"id":883,"date":"2025-12-19T10:10:35","date_gmt":"2025-12-19T09:10:35","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=883"},"modified":"2026-06-02T02:54:14","modified_gmt":"2026-06-02T00:54:14","slug":"the-messages-suddenly-stopped-reaching-me","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/the-messages-suddenly-stopped-reaching-me\/","title":{"rendered":"The messages suddenly stopped reaching me"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">If you&#8217;ve noticed that new emails are no longer appearing in your email client, don&#8217;t panic. In most cases, the issue can be identified and resolved by performing a few simple checks.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/the-messages-suddenly-stopped-reaching-me\/#1_Verify_Your_Email_Client_Settings\" >1. Verify Your Email Client Settings<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/the-messages-suddenly-stopped-reaching-me\/#2_Check_Your_Mailbox_Through_Webmail\" >2. Check Your Mailbox Through Webmail<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/the-messages-suddenly-stopped-reaching-me\/#3_Verify_Domain_and_Email_Service_Status\" >3. Verify Domain and Email Service Status<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/the-messages-suddenly-stopped-reaching-me\/#4_Review_MX_Records\" >4. Review MX Records<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/the-messages-suddenly-stopped-reaching-me\/#5_Reconfigure_the_Email_Account\" >5. Reconfigure the Email Account<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/the-messages-suddenly-stopped-reaching-me\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Verify_Your_Email_Client_Settings\"><\/span>1. Verify Your Email Client Settings<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Start by checking the configuration of your email application. Incorrect login credentials or server settings are among the most common reasons why emails stop syncing.<\/p>\n\n\n\n<\/div>\n\n<div id=\"mybox-3100171100\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">Make sure that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your email address is entered correctly.<\/li>\n\n\n\n<li>Your password is up to date.<\/li>\n\n\n\n<li>The incoming and outgoing mail server settings are correct.<\/li>\n\n\n\n<li>The selected protocol (IMAP or POP3) matches your intended setup.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Typical mail server addresses include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IMAP server: <code>imap.mybox.com<\/code><\/li>\n\n\n\n<li>POP3 server: <code>pop3.<code>mybox.com<\/code><\/code><\/li>\n\n\n\n<li>SMTP server: <code>smtp.<code>mybox.com<\/code><\/code><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If any of these settings have been changed accidentally, your email client may be unable to receive new messages.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Check_Your_Mailbox_Through_Webmail\"><\/span>2. Check Your Mailbox Through Webmail<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The next step is to log in directly to your mailbox using the webmail interface.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you can access your account and see new messages there, the issue is likely related to your email client configuration rather than the mailbox itself.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this case:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Change your mailbox password.<\/li>\n\n\n\n<li>Update the password in your email client.<\/li>\n\n\n\n<li>Reconfigure the account if necessary.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Verify_Domain_and_Email_Service_Status\"><\/span>3. Verify Domain and Email Service Status<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If no new messages appear in webmail either, the problem may be related to your domain or mail service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Possible causes include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The domain has expired.<\/li>\n\n\n\n<li>Email hosting for the domain has been suspended or deactivated.<\/li>\n\n\n\n<li>Mail delivery has stopped due to incorrect DNS or MX records.<\/li>\n\n\n\n<li>No new messages have actually been sent to the mailbox.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Checking the status of your domain registration and DNS configuration can help identify whether incoming mail is being directed correctly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Review_MX_Records\"><\/span>4. Review MX Records<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">MX (Mail Exchange) records determine where incoming emails should be delivered. If these records are missing or incorrectly configured, messages may never reach your mailbox.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Verify that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>MX records exist for the domain.<\/li>\n\n\n\n<li>They point to the correct mail server.<\/li>\n\n\n\n<li>No recent DNS changes have introduced configuration errors.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Reconfigure_the_Email_Account\"><\/span>5. Reconfigure the Email Account<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If messages are visible in webmail but not in your email application, removing and re-adding the account can often resolve synchronization issues.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When reconfiguring the account:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use the correct server addresses.<\/li>\n\n\n\n<li>Verify ports and encryption settings.<\/li>\n\n\n\n<li>Confirm that the username and password are accurate.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When emails suddenly stop arriving, the cause is usually one of three things: incorrect email client settings, domain or DNS issues, or service-related problems. By checking your mailbox through webmail, verifying server settings, and reviewing your domain&#8217;s configuration, you can quickly determine the source of the problem and restore normal email delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[41,44],"manual_kb_tag":[862,1014,1393,1394,1395,1396,1397,1398,1399,216,1400,219,1401,242,1402,321,1403,562,1404,671,1405,772,1406],"class_list":["post-883","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-email","manualknowledgebasecat-errors-receiving-messages","manual_kb_tag-imap","manual_kb_tag-mybox-com","manual_kb_tag-email-not-receiving","manual_kb_tag-email-delivery-issues","manual_kb_tag-mailbox-login","manual_kb_tag-mail-server-settings","manual_kb_tag-imap-settings","manual_kb_tag-pop-settings","manual_kb_tag-smtp-settings","manual_kb_tag-login-details","manual_kb_tag-login-credentials","manual_kb_tag-email-account","manual_kb_tag-change-email-password","manual_kb_tag-mybox","manual_kb_tag-domain-expired","manual_kb_tag-email-troubleshooting","manual_kb_tag-mail-service-deactivated","manual_kb_tag-email","manual_kb_tag-invalid-mx-records","manual_kb_tag-mx-records","manual_kb_tag-inbox-empty","manual_kb_tag-domain","manual_kb_tag-email-client-configuration"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/883","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/883\/revisions"}],"predecessor-version":[{"id":4778,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/883\/revisions\/4778"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=883"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=883"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=883"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}