{"id":8705,"date":"2026-05-29T12:56:08","date_gmt":"2026-05-29T10:56:08","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=8705"},"modified":"2026-06-09T07:16:25","modified_gmt":"2026-06-09T05:16:25","slug":"how-to-verify-if-an-email-authentically-originates-from-mybox","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-verify-if-an-email-authentically-originates-from-mybox\/","title":{"rendered":"Is the Message You Received Really from mybox?"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">Cybercriminals often impersonate trusted companies to steal passwords, payment details, or other sensitive information. Knowing how to recognize legitimate messages from mybox can help protect your account and personal data.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-verify-if-an-email-authentically-originates-from-mybox\/#What_Is_Phishing\" >What Is Phishing?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-verify-if-an-email-authentically-originates-from-mybox\/#How_to_Verify_if_a_Message_Comes_from_mybox\" >How to Verify if a Message Comes from mybox<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-verify-if-an-email-authentically-originates-from-mybox\/#Checking_the_Email_Source\" >Checking the Email Source<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-verify-if-an-email-authentically-originates-from-mybox\/#Are_You_on_the_Correct_Website\" >Are You on the Correct Website?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-verify-if-an-email-authentically-originates-from-mybox\/#Safe_Online_Payments\" >Safe Online Payments<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-verify-if-an-email-authentically-originates-from-mybox\/#10_Tips_to_Avoid_Phishing_Attacks\" >10 Tips to Avoid Phishing Attacks<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-verify-if-an-email-authentically-originates-from-mybox\/#1_Verify_Website_Addresses\" >1. Verify Website Addresses<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-verify-if-an-email-authentically-originates-from-mybox\/#2_Check_Email_Senders\" >2. Check Email Senders<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-verify-if-an-email-authentically-originates-from-mybox\/#3_Keep_Software_Updated\" >3. Keep Software Updated<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-verify-if-an-email-authentically-originates-from-mybox\/#4_Use_Antivirus_Software\" >4. Use Antivirus Software<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-verify-if-an-email-authentically-originates-from-mybox\/#5_Use_Strong_Passwords\" >5. Use Strong Passwords<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-verify-if-an-email-authentically-originates-from-mybox\/#6_Enable_Two-Factor_Authentication\" >6. Enable Two-Factor Authentication<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-verify-if-an-email-authentically-originates-from-mybox\/#7_Pay_Attention_to_Browser_Warnings\" >7. Pay Attention to Browser Warnings<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-verify-if-an-email-authentically-originates-from-mybox\/#8_Educate_Yourself_About_Cybersecurity\" >8. Educate Yourself About Cybersecurity<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-verify-if-an-email-authentically-originates-from-mybox\/#9_Monitor_Financial_Activity\" >9. Monitor Financial Activity<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-verify-if-an-email-authentically-originates-from-mybox\/#10_Share_Security_Awareness\" >10. Share Security Awareness<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-verify-if-an-email-authentically-originates-from-mybox\/#A_Typical_Phishing_Scenario\" >A Typical Phishing Scenario<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-verify-if-an-email-authentically-originates-from-mybox\/#Summary\" >Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_Is_Phishing\"><\/span>What Is Phishing?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Phishing is a type of cyberattack in which criminals impersonate legitimate organizations to trick users into revealing confidential information such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Passwords<\/li>\n\n\n\n<li>Credit card details<\/li>\n\n\n\n<li>Banking information<\/li>\n\n\n\n<li>Personal data<\/li>\n<\/ul>\n\n\n\n<\/div>\n\n<div id=\"mybox-2628445899\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">Phishing attempts most commonly arrive through email, but they can also be delivered via text messages, social media, or fake websites.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Verify_if_a_Message_Comes_from_mybox\"><\/span>How to Verify if a Message Comes from mybox<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When you receive an email claiming to be from mybox, always verify the sender before clicking any links.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Legitimate messages will typically be sent from:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"mailto:noreply@mybox.com\">noreply@mybox.com<\/a><\/li>\n\n\n\n<li>An individual employee address ending in @mybox.com<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Be cautious if you notice:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Misspelled domain names<\/li>\n\n\n\n<li>Extra characters in the sender address<\/li>\n\n\n\n<li>Suspicious formatting<\/li>\n\n\n\n<li>Poor grammar or unusual wording<\/li>\n\n\n\n<li>Urgent requests for passwords or payment information<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If anything seems unusual, do not click links or download attachments until the message has been verified.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Checking_the_Email_Source\"><\/span>Checking the Email Source<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you still have doubts, you can inspect the message headers (also called the email source).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Important fields include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return-Path<\/li>\n\n\n\n<li>Received<\/li>\n\n\n\n<li>From<\/li>\n\n\n\n<li>Message-ID<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A legitimate message should show mail servers and domains belonging to the mybox infrastructure.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pay special attention to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consistent domain names<\/li>\n\n\n\n<li>Matching sender information<\/li>\n\n\n\n<li>Absence of unknown third-party mail servers<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If the message source contains unrelated domains or suspicious mail servers, treat it as potentially fraudulent.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Are_You_on_the_Correct_Website\"><\/span>Are You on the Correct Website?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before entering any login credentials, always verify the website address.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A secure mybox page should:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Begin with <code>https:\/\/<\/code><\/li>\n\n\n\n<li>Display a valid security certificate<\/li>\n\n\n\n<li>Show the correct domain name<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For example, when accessing your account, always verify that you are using:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>mybox.com<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a link from an email redirects you to a different domain, do not enter your credentials.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Instead, manually open your browser and navigate directly to the mybox website.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Safe_Online_Payments\"><\/span>Safe Online Payments<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before making a payment:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Verify the website address carefully<\/li>\n\n\n\n<li>Check for HTTPS encryption<\/li>\n\n\n\n<li>Confirm that the payment page belongs to a trusted payment provider<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Never provide payment details on websites that appear suspicious or use domains that differ from the expected provider.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"10_Tips_to_Avoid_Phishing_Attacks\"><\/span>10 Tips to Avoid Phishing Attacks<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Verify_Website_Addresses\"><\/span>1. Verify Website Addresses<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Always double-check URLs before logging in.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Check_Email_Senders\"><\/span>2. Check Email Senders<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Verify that the sender&#8217;s address matches the company&#8217;s official domain.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Keep_Software_Updated\"><\/span>3. Keep Software Updated<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Install updates for your operating system, browser, and applications.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Use_Antivirus_Software\"><\/span>4. Use Antivirus Software<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Maintain updated security software with phishing protection enabled.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Use_Strong_Passwords\"><\/span>5. Use Strong Passwords<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Create unique passwords for every account.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"6_Enable_Two-Factor_Authentication\"><\/span>6. Enable Two-Factor Authentication<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Use 2FA whenever available to add an additional security layer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"7_Pay_Attention_to_Browser_Warnings\"><\/span>7. Pay Attention to Browser Warnings<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Never ignore browser alerts about unsafe websites.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"8_Educate_Yourself_About_Cybersecurity\"><\/span>8. Educate Yourself About Cybersecurity<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Stay informed about common phishing techniques and scams.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"9_Monitor_Financial_Activity\"><\/span>9. Monitor Financial Activity<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Regularly review bank and payment account activity for suspicious transactions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"10_Share_Security_Awareness\"><\/span>10. Share Security Awareness<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Inform colleagues, friends, and family about new phishing threats.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"A_Typical_Phishing_Scenario\"><\/span>A Typical Phishing Scenario<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A phishing email often appears to come from a trusted organization and may claim that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your account will be suspended.<\/li>\n\n\n\n<li>A payment failed.<\/li>\n\n\n\n<li>You must verify your identity.<\/li>\n\n\n\n<li>Your password has expired.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The message typically contains a link leading to a fake website that closely resembles the legitimate one.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the user enters their login credentials, the attacker gains access to the account and may use it for fraud, identity theft, or further attacks.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Phishing attacks rely on trust and urgency to trick users into revealing sensitive information. Always verify the sender, inspect website addresses carefully, and avoid clicking suspicious links or attachments.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you ever receive a message claiming to be from mybox and are unsure whether it is legitimate, contact the support team before taking any action. It is always safer to verify first than to risk exposing your account or personal information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[41],"manual_kb_tag":[6897,744,811,813,1662,3530,5193,6383,6895,6896],"class_list":["post-8705","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-email","manual_kb_tag-mybox-security","manual_kb_tag-phishing","manual_kb_tag-phishing-prevention","manual_kb_tag-spear-phishing","manual_kb_tag-email-phishing","manual_kb_tag-email-header-analysis","manual_kb_tag-email-headers","manual_kb_tag-domain-spoofing","manual_kb_tag-email-sender-verification","manual_kb_tag-spoofed-email"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/8705","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/8705\/revisions"}],"predecessor-version":[{"id":8708,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/8705\/revisions\/8708"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=8705"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=8705"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=8705"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}