{"id":8651,"date":"2026-05-29T00:09:31","date_gmt":"2026-05-28T22:09:31","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=8651"},"modified":"2026-06-09T06:08:44","modified_gmt":"2026-06-09T04:08:44","slug":"how-to-prevent-automatic-deletion-of-trash-and-spam-in-the-mybox-panel","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-prevent-automatic-deletion-of-trash-and-spam-in-the-mybox-panel\/","title":{"rendered":"How to Prevent Automatic Deletion of Trash and Spam in the mybox panel"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">By default, mybox can automatically remove older messages from the <strong>Trash<\/strong> and <strong>Spam<\/strong> folders to help manage mailbox storage and keep unnecessary messages from accumulating.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you prefer to keep messages in these folders until you delete them manually, you can disable automatic cleanup in your account settings.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-prevent-automatic-deletion-of-trash-and-spam-in-the-mybox-panel\/#Step_1_Open_Account_Settings\" >Step 1: Open Account Settings<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-prevent-automatic-deletion-of-trash-and-spam-in-the-mybox-panel\/#Step_2_Go_to_Personalization_Settings\" >Step 2: Go to Personalization Settings<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-prevent-automatic-deletion-of-trash-and-spam-in-the-mybox-panel\/#Step_3_Disable_Automatic_Folder_Cleanup\" >Step 3: Disable Automatic Folder Cleanup<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-prevent-automatic-deletion-of-trash-and-spam-in-the-mybox-panel\/#Step_4_Save_Your_Changes\" >Step 4: Save Your Changes<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-prevent-automatic-deletion-of-trash-and-spam-in-the-mybox-panel\/#Practical_Implications\" >Practical Implications<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-prevent-automatic-deletion-of-trash-and-spam-in-the-mybox-panel\/#Summary\" >Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_1_Open_Account_Settings\"><\/span>Step 1: Open Account Settings<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<\/div>\n\n<div id=\"mybox-2617822794\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">Log in to the <strong>mybox panel<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Click your name in the upper-right corner of the screen and select <strong>Settings<\/strong> from the menu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_2_Go_to_Personalization_Settings\"><\/span>Step 2: Go to Personalization Settings<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">On the settings page, open the <strong>Personalization<\/strong> tab.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section contains options that allow you to customize the behavior of your account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_3_Disable_Automatic_Folder_Cleanup\"><\/span>Step 3: Disable Automatic Folder Cleanup<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Locate the option responsible for the automatic removal of messages from the <strong>Trash<\/strong> and <strong>Spam<\/strong> folders.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use the available slider to disable automatic cleanup.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_4_Save_Your_Changes\"><\/span>Step 4: Save Your Changes<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After changing the setting, save your changes if required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The new configuration will take effect immediately.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Practical_Implications\"><\/span>Practical Implications<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Disabling automatic cleanup allows you to keep messages in the <strong>Trash<\/strong> and <strong>Spam<\/strong> folders indefinitely. This can be useful if you want additional time to review deleted or filtered messages before removing them permanently.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Keep in mind that messages stored in these folders still consume mailbox storage space. If mailbox capacity is limited, it is worth reviewing these folders periodically and removing messages that are no longer needed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To disable automatic deletion of messages from the <strong>Trash<\/strong> and <strong>Spam<\/strong> folders, open <strong>Settings<\/strong> in the <strong>mybox panel<\/strong>, go to <strong>Personalization<\/strong>, and disable the automatic cleanup option. Once disabled, messages will remain in these folders until they are removed manually.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[41],"manual_kb_tag":[283,341,460,1951,3971,6992,6993,6994,6995,6996],"class_list":["post-8651","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-email","manual_kb_tag-mybox-panel","manual_kb_tag-spam-folder","manual_kb_tag-account-settings","manual_kb_tag-mailbox-storage","manual_kb_tag-trash-folder","manual_kb_tag-automatic-cleanup","manual_kb_tag-automatic-deletion","manual_kb_tag-personalization-settings","manual_kb_tag-disable-automatic-cleanup","manual_kb_tag-disable-automatic-deletion"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/8651","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/8651\/revisions"}],"predecessor-version":[{"id":8652,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/8651\/revisions\/8652"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=8651"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=8651"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=8651"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}