{"id":8578,"date":"2026-05-28T09:57:20","date_gmt":"2026-05-28T07:57:20","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=8578"},"modified":"2026-06-09T06:36:13","modified_gmt":"2026-06-09T04:36:13","slug":"how-to-fix-the-dns_probe_finished_nxdomain-browser-error","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-fix-the-dns_probe_finished_nxdomain-browser-error\/","title":{"rendered":"How to Fix the DNS_PROBE_FINISHED_NXDOMAIN Browser Error"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">The <strong>DNS_PROBE_FINISHED_NXDOMAIN<\/strong> error appears when your browser cannot find the IP address associated with a domain name. In simple terms, the DNS system is unable to locate the website you are trying to access, preventing the browser from establishing a connection.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This issue can occur on any major browser, including Google Chrome, Microsoft Edge, Mozilla Firefox, and Opera.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-fix-the-dns_probe_finished_nxdomain-browser-error\/#What_Is_the_DNS_PROBE_FINISHED_NXDOMAIN_Error\" >What Is the DNS_PROBE_FINISHED_NXDOMAIN Error?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-fix-the-dns_probe_finished_nxdomain-browser-error\/#Common_Causes_of_the_Error\" >Common Causes of the Error<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-fix-the-dns_probe_finished_nxdomain-browser-error\/#Incorrect_Domain_Name\" >Incorrect Domain Name<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-fix-the-dns_probe_finished_nxdomain-browser-error\/#DNS_Configuration_Issues\" >DNS Configuration Issues<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-fix-the-dns_probe_finished_nxdomain-browser-error\/#DNS_Server_Problems\" >DNS Server Problems<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-fix-the-dns_probe_finished_nxdomain-browser-error\/#Firewall_or_Antivirus_Restrictions\" >Firewall or Antivirus Restrictions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-fix-the-dns_probe_finished_nxdomain-browser-error\/#Domain_Configuration_Errors\" >Domain Configuration Errors<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-fix-the-dns_probe_finished_nxdomain-browser-error\/#How_to_Fix_DNS_PROBE_FINISHED_NXDOMAIN\" >How to Fix DNS_PROBE_FINISHED_NXDOMAIN<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-fix-the-dns_probe_finished_nxdomain-browser-error\/#1_Verify_the_Website_Address\" >1. Verify the Website Address<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-fix-the-dns_probe_finished_nxdomain-browser-error\/#2_Refresh_the_DNS_Cache\" >2. Refresh the DNS Cache<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-fix-the-dns_probe_finished_nxdomain-browser-error\/#3_Restart_Your_Browser\" >3. Restart Your Browser<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-fix-the-dns_probe_finished_nxdomain-browser-error\/#4_Restart_Your_Router_and_Device\" >4. Restart Your Router and Device<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-fix-the-dns_probe_finished_nxdomain-browser-error\/#5_Change_Your_DNS_Servers\" >5. Change Your DNS Servers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-fix-the-dns_probe_finished_nxdomain-browser-error\/#6_Temporarily_Disable_Security_Software\" >6. Temporarily Disable Security Software<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-fix-the-dns_probe_finished_nxdomain-browser-error\/#7_Check_the_Domain_Status\" >7. Check the Domain Status<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-fix-the-dns_probe_finished_nxdomain-browser-error\/#Additional_Troubleshooting_Steps\" >Additional Troubleshooting Steps<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-fix-the-dns_probe_finished_nxdomain-browser-error\/#Clear_Browser_DNS_Cache_Google_Chrome\" >Clear Browser DNS Cache (Google Chrome)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-fix-the-dns_probe_finished_nxdomain-browser-error\/#Reset_Network_Settings\" >Reset Network Settings<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-fix-the-dns_probe_finished_nxdomain-browser-error\/#Test_from_Another_Network\" >Test from Another Network<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-fix-the-dns_probe_finished_nxdomain-browser-error\/#Summary\" >Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_Is_the_DNS_PROBE_FINISHED_NXDOMAIN_Error\"><\/span>What Is the DNS_PROBE_FINISHED_NXDOMAIN Error?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<\/div>\n\n<div id=\"mybox-2404157050\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">DNS (Domain Name System) translates domain names such as <code>example.com<\/code> into IP addresses that computers use to communicate with servers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When the DNS system cannot find a valid record for a domain, the browser displays the <strong>DNS_PROBE_FINISHED_NXDOMAIN<\/strong> error. The term <strong>NXDOMAIN<\/strong> stands for <strong>Non-Existent Domain<\/strong>, indicating that the requested domain name could not be resolved.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Common_Causes_of_the_Error\"><\/span>Common Causes of the Error<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Several factors can trigger this issue:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Incorrect_Domain_Name\"><\/span>Incorrect Domain Name<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A simple typo in the website address may prevent the browser from finding the correct DNS record.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"DNS_Configuration_Issues\"><\/span>DNS Configuration Issues<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Incorrect DNS settings on your device or network can interfere with domain name resolution.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"DNS_Server_Problems\"><\/span>DNS Server Problems<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The DNS servers provided by your internet service provider may be experiencing temporary outages or synchronization issues.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Firewall_or_Antivirus_Restrictions\"><\/span>Firewall or Antivirus Restrictions<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Security software may block access to certain websites or interfere with DNS requests.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Domain_Configuration_Errors\"><\/span>Domain Configuration Errors<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you own the website, the domain may have expired, DNS records may be missing, or the domain may not be correctly connected to the hosting server.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Fix_DNS_PROBE_FINISHED_NXDOMAIN\"><\/span>How to Fix DNS_PROBE_FINISHED_NXDOMAIN<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Verify_the_Website_Address\"><\/span>1. Verify the Website Address<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Carefully check the URL for spelling mistakes or missing characters.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If possible, access the website from your bookmarks or search for it through a search engine.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Refresh_the_DNS_Cache\"><\/span>2. Refresh the DNS Cache<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">On Windows, open Command Prompt as Administrator and run:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>ipconfig \/flushdns\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">This clears locally stored DNS information and forces your system to request fresh records.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Restart_Your_Browser\"><\/span>3. Restart Your Browser<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Close the browser completely and reopen it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sometimes temporary browser issues can cause DNS lookup failures.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Restart_Your_Router_and_Device\"><\/span>4. Restart Your Router and Device<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Power off your router for approximately 30 seconds and then restart it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Reboot your computer or mobile device as well.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This can refresh network settings and resolve temporary connectivity issues.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Change_Your_DNS_Servers\"><\/span>5. Change Your DNS Servers<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You can replace your provider&#8217;s DNS servers with public DNS services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Google Public DNS<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>8.8.8.8\n8.8.4.4\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cloudflare DNS<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>1.1.1.1\n1.0.0.1\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Using alternative DNS providers often resolves DNS-related issues and may improve browsing performance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"6_Temporarily_Disable_Security_Software\"><\/span>6. Temporarily Disable Security Software<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Some antivirus applications and firewalls can block DNS requests.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Temporarily disable them and test whether the website becomes accessible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the website loads correctly, review your security software&#8217;s settings and exceptions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"7_Check_the_Domain_Status\"><\/span>7. Check the Domain Status<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If the error affects your own website:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Verify that the domain is active and not expired.<\/li>\n\n\n\n<li>Confirm that DNS records have been configured correctly.<\/li>\n\n\n\n<li>Check that nameservers point to the correct hosting provider.<\/li>\n\n\n\n<li>Ensure DNS changes have fully propagated.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Additional_Troubleshooting_Steps\"><\/span>Additional Troubleshooting Steps<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Clear_Browser_DNS_Cache_Google_Chrome\"><\/span>Clear Browser DNS Cache (Google Chrome)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Open:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>chrome:\/\/net-internals\/#dns\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Click <strong>Clear host cache<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Reset_Network_Settings\"><\/span>Reset Network Settings<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">On Windows, you can reset network components using:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>netsh winsock reset\nnetsh int ip reset\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Restart your computer after running these commands.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Test_from_Another_Network\"><\/span>Test from Another Network<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Try accessing the website using:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A mobile network<\/li>\n\n\n\n<li>Another Wi-Fi connection<\/li>\n\n\n\n<li>A VPN service<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This can help determine whether the issue is specific to your internet connection.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>DNS_PROBE_FINISHED_NXDOMAIN<\/strong> error indicates that a domain name cannot be resolved through DNS. In most cases, the issue can be resolved by checking the domain address, clearing DNS caches, restarting networking equipment, or changing DNS providers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the problem affects your own website, verify your domain status, DNS records, and nameserver configuration. Proper DNS setup is essential for ensuring that visitors can reliably access your website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[43],"manual_kb_tag":[7149,7150,7151,7152,7153,6411,7145,7146,7147,7148],"class_list":["post-8578","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-website-errors","manual_kb_tag-name-resolution-error","manual_kb_tag-flush-dns-cache","manual_kb_tag-clear-dns-cache","manual_kb_tag-change-dns-servers","manual_kb_tag-google-public-dns","manual_kb_tag-dns-cache","manual_kb_tag-dns-error","manual_kb_tag-dns-lookup-failure","manual_kb_tag-domain-name-resolution","manual_kb_tag-non-existent-domain"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/8578","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/8578\/revisions"}],"predecessor-version":[{"id":8579,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/8578\/revisions\/8579"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=8578"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=8578"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=8578"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}