{"id":8410,"date":"2026-05-21T01:50:16","date_gmt":"2026-05-20T23:50:16","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=8410"},"modified":"2026-06-15T01:45:48","modified_gmt":"2026-06-14T23:45:48","slug":"how-to-disable-prestashop-modules-via-ftp","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-disable-prestashop-modules-via-ftp\/","title":{"rendered":"How to Disable PrestaShop Modules via FTP"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">Disabling a module via FTP can help you regain access to your store if a faulty module causes errors in the administration panel or prevents your website from loading correctly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This method should only be used for troubleshooting purposes when you cannot disable the module from the PrestaShop back office.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-disable-prestashop-modules-via-ftp\/#Step_1_Connect_to_Your_Server_via_FTP\" >Step 1: Connect to Your Server via FTP<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-disable-prestashop-modules-via-ftp\/#Step_2_Open_the_Modules_Directory\" >Step 2: Open the Modules Directory<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-disable-prestashop-modules-via-ftp\/#Step_3_Find_the_Module_You_Want_to_Disable\" >Step 3: Find the Module You Want to Disable<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-disable-prestashop-modules-via-ftp\/#Step_4_Rename_the_Module_Folder\" >Step 4: Rename the Module Folder<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-disable-prestashop-modules-via-ftp\/#Step_5_Verify_the_Result\" >Step 5: Verify the Result<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-disable-prestashop-modules-via-ftp\/#Important_Notes\" >Important Notes<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_1_Connect_to_Your_Server_via_FTP\"><\/span>Step 1: Connect to Your Server via FTP<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<\/div>\n\n<div id=\"mybox-4225968490\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">Use an FTP client such as FileZilla, WinSCP, or Cyberduck to connect to your hosting account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Enter your FTP credentials:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Host: Your FTP server address<\/li>\n\n\n\n<li>Username: Your FTP username<\/li>\n\n\n\n<li>Password: Your FTP password<\/li>\n\n\n\n<li>Port: 21 for FTP or 22 for SFTP<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Once connected, navigate to your PrestaShop installation directory.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_2_Open_the_Modules_Directory\"><\/span>Step 2: Open the Modules Directory<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Locate and open the following folder:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>\/modules\/\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">This directory contains all installed PrestaShop modules.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_3_Find_the_Module_You_Want_to_Disable\"><\/span>Step 3: Find the Module You Want to Disable<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Each module has its own directory named after the module.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>\/modules\/ps_emailalerts\/\n\/modules\/blockwishlist\/\n\/modules\/examplemodule\/\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Identify the folder that belongs to the module you want to disable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_4_Rename_the_Module_Folder\"><\/span>Step 4: Rename the Module Folder<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Rename the module directory by adding a suffix such as <code>_disabled<\/code> or <code>_backup<\/code>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>examplemodule\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">becomes:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>examplemodule_disabled\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">PrestaShop will no longer be able to load the module, effectively disabling it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_5_Verify_the_Result\"><\/span>Step 5: Verify the Result<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Refresh your website and try accessing the administration panel again.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the module was causing the issue, your store should load correctly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once you regain access to the back office, go to <strong>Modules &gt; Module Manager<\/strong> and verify that the module is disabled.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Important_Notes\"><\/span>Important Notes<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Always create a full backup before making changes to your files.<\/li>\n\n\n\n<li>Renaming the module folder disables the module but does not uninstall it.<\/li>\n\n\n\n<li>Module settings and data remain stored in the database.<\/li>\n\n\n\n<li>To permanently remove a module, use the uninstall option from the PrestaShop administration panel after your store is working normally again.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If renaming the module folder does not resolve the issue, clear the PrestaShop cache by deleting the contents of the following directories:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For PrestaShop 1.7 and later:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>\/var\/cache\/prod\/\n\/var\/cache\/dev\/\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">For PrestaShop 1.6:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>\/cache\/smarty\/cache\/\n\/cache\/smarty\/compile\/\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Do not delete the folders themselves\u2014only their contents.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[23,58],"manual_kb_tag":[],"class_list":["post-8410","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-ftp","manualknowledgebasecat-web-applications-cms"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/8410","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/8410\/revisions"}],"predecessor-version":[{"id":8411,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/8410\/revisions\/8411"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=8410"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=8410"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=8410"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}