{"id":8150,"date":"2026-05-10T16:16:46","date_gmt":"2026-05-10T14:16:46","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=8150"},"modified":"2026-06-09T09:12:49","modified_gmt":"2026-06-09T07:12:49","slug":"understanding-and-accessing-email-logs","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/understanding-and-accessing-email-logs\/","title":{"rendered":"Email Logs"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">The <strong>Email Logs<\/strong> module allows you to monitor and analyze outgoing email messages sent from your hosting account. It helps identify delivery issues, detect messages that may be classified as spam, and improve the reliability of your email communications.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At present, the module displays logs for messages sent using the PHP <code>mail()<\/code> function. Support for additional outgoing email sources may be added in future updates.<\/p>\n\n\n\n<\/div>\n\n<div id=\"mybox-2716374011\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">To access the module, log in to the mybox panel and expand the <strong>Email<\/strong> section.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/understanding-and-accessing-email-logs\/#Message_Statuses\" >Message Statuses<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/understanding-and-accessing-email-logs\/#Sent\" >Sent<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/understanding-and-accessing-email-logs\/#Deferred\" >Deferred<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/understanding-and-accessing-email-logs\/#Flagged\" >Flagged<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/understanding-and-accessing-email-logs\/#Blocked\" >Blocked<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/understanding-and-accessing-email-logs\/#Viewing_Message_Details\" >Viewing Message Details<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/understanding-and-accessing-email-logs\/#Search_and_Filtering\" >Search and Filtering<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/understanding-and-accessing-email-logs\/#Benefits_of_Email_Logs\" >Benefits of Email Logs<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/understanding-and-accessing-email-logs\/#Improved_Email_Deliverability\" >Improved Email Deliverability<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/understanding-and-accessing-email-logs\/#Better_Visibility\" >Better Visibility<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/understanding-and-accessing-email-logs\/#Reputation_Protection\" >Reputation Protection<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/understanding-and-accessing-email-logs\/#Easier_Troubleshooting\" >Easier Troubleshooting<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/understanding-and-accessing-email-logs\/#Summary\" >Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Message_Statuses\"><\/span>Message Statuses<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Each outgoing message is assigned one of the following statuses:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Sent\"><\/span>Sent<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The message was successfully delivered from the mail server and forwarded to the recipient&#8217;s server for processing.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Deferred\"><\/span>Deferred<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The message could not be delivered immediately and has been temporarily postponed. This commonly occurs due to recipient-side protections such as greylisting. The mail server will automatically retry delivery at a later time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Flagged\"><\/span>Flagged<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The message received a high spam score and may be considered suspicious by recipient mail servers. Although it was sent, there is an increased risk that it may be placed in the recipient&#8217;s spam folder.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Blocked\"><\/span>Blocked<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The message was identified as spam and was blocked before delivery. Blocking potentially harmful messages helps protect both your domain reputation and the reputation of the shared mail infrastructure.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Viewing_Message_Details\"><\/span>Viewing Message Details<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Selecting a message from the log list allows you to review detailed information about that email.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Message details may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sender address<\/li>\n\n\n\n<li>Recipient address<\/li>\n\n\n\n<li>Sending date and time<\/li>\n\n\n\n<li>Message size<\/li>\n\n\n\n<li>Spam score<\/li>\n\n\n\n<li>Rules and checks that influenced the final classification<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These details can help determine why a message was flagged or blocked and assist with troubleshooting delivery issues.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Search_and_Filtering\"><\/span>Search and Filtering<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To simplify log management, the Email Logs module includes search and filtering options.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can search by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Recipient address<\/li>\n\n\n\n<li>Sender address<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You can filter messages by status, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sent<\/li>\n\n\n\n<li>Deferred<\/li>\n\n\n\n<li>Flagged<\/li>\n\n\n\n<li>Blocked<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The log list can also be sorted by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Date sent<\/li>\n\n\n\n<li>Sender<\/li>\n\n\n\n<li>Recipient<\/li>\n\n\n\n<li>Message size<\/li>\n\n\n\n<li>Spam score<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These tools make it easier to locate specific messages and analyze email activity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Benefits_of_Email_Logs\"><\/span>Benefits of Email Logs<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Improved_Email_Deliverability\"><\/span>Improved Email Deliverability<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">By identifying messages that may be considered spam before they negatively impact your reputation, the Email Logs module helps improve overall email deliverability.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Better_Visibility\"><\/span>Better Visibility<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The module provides clear insight into outgoing email activity, allowing you to quickly detect delivery issues and monitor email usage.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Reputation_Protection\"><\/span>Reputation Protection<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Blocking highly suspicious messages helps protect both your domain&#8217;s reputation and the reputation of the mail servers used to send your emails.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Easier_Troubleshooting\"><\/span>Easier Troubleshooting<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Detailed message information helps diagnose delivery problems and understand why specific messages were delayed, flagged, or blocked.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Email Logs module provides visibility into outgoing email activity and helps maintain healthy email deliverability. By monitoring message statuses, reviewing spam scores, and analyzing delivery information, you can identify potential issues early and ensure your emails reach their intended recipients more reliably.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[41],"manual_kb_tag":[4709,8283,8284,8285,8286,8287,249,286,321,339,794,1095,4695],"class_list":["post-8150","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-email","manual_kb_tag-outgoing-email","manual_kb_tag-delivery-issues","manual_kb_tag-email-monitoring","manual_kb_tag-message-statuses","manual_kb_tag-deferred-delivery","manual_kb_tag-message-status","manual_kb_tag-spam-detection","manual_kb_tag-mail-server","manual_kb_tag-email-troubleshooting","manual_kb_tag-email-deliverability","manual_kb_tag-mail-function","manual_kb_tag-email-logs","manual_kb_tag-spam-score"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/8150","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/8150\/revisions"}],"predecessor-version":[{"id":8151,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/8150\/revisions\/8151"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=8150"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=8150"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=8150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}