{"id":8087,"date":"2026-05-10T15:09:17","date_gmt":"2026-05-10T13:09:17","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=8087"},"modified":"2026-05-10T15:09:18","modified_gmt":"2026-05-10T13:09:18","slug":"managing-identities-in-roundcube-mybox-webmail","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/managing-identities-in-roundcube-mybox-webmail\/","title":{"rendered":"Managing Identities in Roundcube (mybox Webmail)"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">In the <strong>mybox-hosted<\/strong> webmail interface (Roundcube), an <strong>Identity<\/strong> represents the persona you use when sending emails. While your primary email address is your main identity, you can create multiple versions of yourself to manage different business roles, use different display names, or set up unique professional signatures.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Managing identities is a mechanical necessity for anyone who needs to send mail from an alias or wants to switch between a formal and informal tone without changing accounts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/managing-identities-in-roundcube-mybox-webmail\/#Why_Use_Multiple_Identities\" >Why Use Multiple Identities?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/managing-identities-in-roundcube-mybox-webmail\/#How_to_Add_or_Edit_an_Identity\" >How to Add or Edit an Identity<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/managing-identities-in-roundcube-mybox-webmail\/#Configuration_Fields_Explained\" >Configuration Fields Explained<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/managing-identities-in-roundcube-mybox-webmail\/#Setting_Up_Your_Signature\" >Setting Up Your Signature<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/managing-identities-in-roundcube-mybox-webmail\/#Using_Your_Identities\" >Using Your Identities<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/managing-identities-in-roundcube-mybox-webmail\/#Summary\" >Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_Use_Multiple_Identities\"><\/span>Why Use Multiple Identities?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Display Names:<\/strong> You might want one identity to show as &#8220;John Doe&#8221; and another as &#8220;J. Doe | Sales Manager.&#8221;<\/li>\n\n\n\n<li><strong>Email Aliases:<\/strong> If you have an alias (e.g., <code>info@yourdomain.com<\/code> pointing to <code>john@yourdomain.com<\/code>), you can create an identity for the info address so you can reply to customers as &#8220;Info.&#8221;<\/li>\n\n\n\n<li><strong>Specific Signatures:<\/strong> You can link different HTML signatures to each identity\u2014one for internal team emails and one for external client proposals.<\/li>\n\n\n\n<li><strong>BCC Automation:<\/strong> You can set an identity to automatically blind-copy another address (like a CRM or archive) every time you send a message.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Add_or_Edit_an_Identity\"><\/span>How to Add or Edit an Identity<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Log in to your webmail at <strong>mail.mybox.com<\/strong>.<\/li>\n\n\n\n<li>Click on the <strong>Settings<\/strong> (gear icon) in the main menu.<\/li>\n\n\n\n<li>Navigate to the <strong>Identities<\/strong> section in the left-hand column.<\/li>\n\n\n\n<li>To edit an existing one, click on the email address in the middle column. To add a new one, click the <strong>(+) Create<\/strong> button at the top.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Configuration_Fields_Explained\"><\/span>Configuration Fields Explained<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<\/div>\n\n<div id=\"mybox-2543337659\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">When creating an identity for your <strong>mybox-hosted<\/strong> email, you will see the following fields:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>Field<\/strong><\/td><td><strong>Purpose<\/strong><\/td><\/tr><\/thead><tbody><tr><td><strong>Display Name<\/strong><\/td><td>The name the recipient sees in their inbox (e.g., &#8220;Support Team&#8221;).<\/td><\/tr><tr><td><strong>Email<\/strong><\/td><td>The address that will appear in the &#8220;From&#8221; field.<\/td><\/tr><tr><td><strong>Organization<\/strong><\/td><td>(Optional) Your company name.<\/td><\/tr><tr><td><strong>Reply-To<\/strong><\/td><td>If you want replies to go to a different address than the one you sent from.<\/td><\/tr><tr><td><strong>Bcc<\/strong><\/td><td>Automatically sends a secret copy of every email to this address.<\/td><\/tr><tr><td><strong>Set Default<\/strong><\/td><td>Check this if you want this identity to be your primary choice for new emails.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Setting_Up_Your_Signature\"><\/span>Setting Up Your Signature<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Within the Identity settings, you will find the <strong>Signature<\/strong> text area.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Plain Text:<\/strong> Simple, non-formatted text.<\/li>\n\n\n\n<li><strong>HTML Signatures:<\/strong> Click the image icon (or check the &#8220;HTML signature&#8221; box) to unlock formatting tools. This allows you to add bold text, links, and images (like your company logo).<\/li>\n\n\n\n<li><strong>Image Tip:<\/strong> For logos to display reliably, it is best to host the image on your <strong>mybox-hosted<\/strong> server and link to it via a URL rather than uploading it as an attachment.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Using_Your_Identities\"><\/span>Using Your Identities<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once configured, using them is simple:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Click <strong>Compose<\/strong> to start a new email.<\/li>\n\n\n\n<li>In the <strong>From<\/strong> field, a dropdown menu will appear.<\/li>\n\n\n\n<li>Select the identity you wish to use. The signature and &#8220;From&#8221; name will update instantly.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Identities in Roundcube give you the flexibility to manage your professional image directly from your <strong>mybox-hosted<\/strong> webmail. Whether you are managing aliases or simply keeping your work and personal signatures separate, this feature ensures that every email you send looks polished and intentional.<\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[41,59],"manual_kb_tag":[8493,8494,8495,8496,8497,8498,8499,344,1127,4371],"class_list":["post-8087","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-email","manualknowledgebasecat-webmail-mybox","manual_kb_tag-email-identities","manual_kb_tag-identity-management","manual_kb_tag-multiple-identities","manual_kb_tag-display-names","manual_kb_tag-professional-signatures","manual_kb_tag-email-signatures","manual_kb_tag-signature-formatting","manual_kb_tag-mybox-webmail","manual_kb_tag-email-aliases","manual_kb_tag-roundcube-webmail"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/8087","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/8087\/revisions"}],"predecessor-version":[{"id":8088,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/8087\/revisions\/8088"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=8087"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=8087"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=8087"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}