{"id":797,"date":"2025-12-23T07:14:27","date_gmt":"2025-12-23T06:14:27","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=797"},"modified":"2026-04-03T09:52:29","modified_gmt":"2026-04-03T07:52:29","slug":"mailbox-information","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/mailbox-information\/","title":{"rendered":"Mailbox information"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">In the <strong>mybox<\/strong> dashboard, the <strong>Email<\/strong> section acts as a central hub for managing your communication infrastructure. Here, you can monitor resource usage, adjust security settings, and configure how your mailboxes interact with other services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To view your email accounts, log in to the <strong>mybox<\/strong> panel and select <strong>Email<\/strong> from the menu. You will see a list of all addresses grouped by domain, including their associated aliases.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/mailbox-information\/#Accessing_Mailbox_Details\" >Accessing Mailbox Details<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/mailbox-information\/#1_Account_Overview\" >1. Account Overview<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/mailbox-information\/#2_Statistics_and_Security\" >2. Statistics and Security<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/mailbox-information\/#3_Routing_and_Aliases\" >3. Routing and Aliases<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/mailbox-information\/#4_Advanced_System_Settings\" >4. Advanced System Settings<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/mailbox-information\/#Distinction_Block\" >Distinction Block<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/mailbox-information\/#Practical_Implications\" >Practical Implications<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/mailbox-information\/#Summary\" >Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Accessing_Mailbox_Details\"><\/span>Accessing Mailbox Details<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<\/div>\n\n<div id=\"mybox-1281107885\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">To view the specific configuration of an email account, click on the row where the mailbox is located.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Note:<\/strong> If a mailbox displays the status <strong>&#8220;not used,&#8221;<\/strong> it means the account has been created but no one has logged into it yet.<\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"490\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/ScreenShot-Tool-20260211093511-1024x490.png\" alt=\"\" class=\"wp-image-5356\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/ScreenShot-Tool-20260211093511-1024x490.png 1024w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/ScreenShot-Tool-20260211093511-300x143.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/ScreenShot-Tool-20260211093511-768x367.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/ScreenShot-Tool-20260211093511-1536x735.png 1536w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/ScreenShot-Tool-20260211093511-18x9.png 18w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/ScreenShot-Tool-20260211093511.png 1769w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Account_Overview\"><\/span>1. Account Overview<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In the <strong>Email Details<\/strong> section, you can verify if the mailbox is active and see its creation and modification dates. This is also where you monitor <strong>storage usage<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Quota Management:<\/strong> You can see the total number of messages and the current disk space used.<\/li>\n\n\n\n<li><strong>Limits:<\/strong> You can set a specific size limit (quota) for the address to prevent a single mailbox from consuming your entire plan&#8217;s storage.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Statistics_and_Security\"><\/span>2. Statistics and Security<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Recent Logins:<\/strong> Expand this section to see the last time the mailbox was accessed and the volume of recently sent messages. This is a helpful tool for identifying unauthorized access.<\/li>\n\n\n\n<li><strong>Anti-spam Filters:<\/strong> View which active protections are guarding the inbox. You can click <strong>Edit Anti-Spam<\/strong> to adjust sensitivity or toggle specific filters like GreyListing.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Routing_and_Aliases\"><\/span>3. Routing and Aliases<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Additional Email Addresses (Aliases):<\/strong> View all alternative addresses pointing to this mailbox. You can add new redirects or remove existing ones here.<\/li>\n\n\n\n<li><strong>Additional Recipients (Forwarding):<\/strong> Manage where copies of incoming messages are sent. You can define new forwarding addresses or delete old ones to change how mail is distributed.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Advanced_System_Settings\"><\/span>4. Advanced System Settings<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Advanced<\/strong> tab provides technical control over how the mailbox communicates with external apps:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Protocol Toggles:<\/strong> Enable or disable <strong>POP3<\/strong>, <strong>IMAP<\/strong>, or <strong>SMTP<\/strong> individually.<\/li>\n\n\n\n<li><strong>Maintenance Tools:<\/strong> If messages are not displaying correctly, use the <strong>Re-index<\/strong> feature. You also have the option to <strong>Clear Content<\/strong>, which instantly deletes all messages in the mailbox while keeping the account active.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Distinction_Block\"><\/span>Distinction Block<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Alias vs. Additional Recipient<\/strong> An <strong>Alias<\/strong> is an alternative name for the <em>same<\/em> mailbox (e.g., info@domain.com pointing to admin@domain.com). An <strong>Additional Recipient<\/strong> is a forwarder that sends a <em>copy<\/em> of the message to a completely different external address.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Practical_Implications\"><\/span>Practical Implications<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Linking to Websites:<\/strong> The <strong>Websites<\/strong> tab within the mailbox details allows you to associate the email account with a specific site. This is purely organizational and helps you group all related services under one project in your dashboard.<\/li>\n\n\n\n<li><strong>Storage Warnings:<\/strong> If a mailbox reaches its set limit, it will stop receiving new messages. Monitoring the <strong>Email Details<\/strong> section regularly ensures you can increase the quota before the mailbox becomes full.<\/li>\n\n\n\n<li><strong>Troubleshooting:<\/strong> Disabling SMTP in the <strong>Advanced<\/strong> tab is a quick way to stop a mailbox from sending mail if you suspect it has been compromised, without deleting the account entirely.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Mailbox Details view is the primary command center for your email. From tracking storage and login history to managing aliases and protocol access, it provides the transparency needed to maintain a secure and organized communication layer.<\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[41,65],"manual_kb_tag":[1141,2027,2043,1421,2028,2044,1470,2029,2045,191,1518,2030,242,1791,2031,283,1951,2032,315,2017,2033,340,2018,2034,350,2019,2035,502,2020,2036,503,2021,2037,562,2022,2038,588,2023,2039,772,2024,2040,862,2025,2041,1127,2026,2042],"class_list":["post-797","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-email","manualknowledgebasecat-mail-management-in-panel","manual_kb_tag-alias-management","manual_kb_tag-mailbox-active","manual_kb_tag-clear-mailbox-content","manual_kb_tag-anti","manual_kb_tag-creation-date","manual_kb_tag-website-linking","manual_kb_tag-anti-spam-filters","manual_kb_tag-last-modified","manual_kb_tag-message-display-issues","manual_kb_tag-antispam","manual_kb_tag-find","manual_kb_tag-email-count","manual_kb_tag-mybox","manual_kb_tag-smtp","manual_kb_tag-size-limit","manual_kb_tag-mybox-panel","manual_kb_tag-mailbox-storage","manual_kb_tag-last-login","manual_kb_tag-sent-messages","manual_kb_tag-email-accounts","manual_kb_tag-email-redirects","manual_kb_tag-spam-filters","manual_kb_tag-email-addresses","manual_kb_tag-additional-recipients","manual_kb_tag-never-logged-in","manual_kb_tag-view-email-addresses","manual_kb_tag-mail-forwarding","manual_kb_tag-mailbox-statistics","manual_kb_tag-mailbox-details","manual_kb_tag-security-documentation","manual_kb_tag-recent-logins","manual_kb_tag-email-box-details","manual_kb_tag-edit-antispam","manual_kb_tag-email","manual_kb_tag-storage-usage","manual_kb_tag-advanced-settings","manual_kb_tag-website","manual_kb_tag-quota-limit","manual_kb_tag-imap-access","manual_kb_tag-domain","manual_kb_tag-email-quota","manual_kb_tag-pop-access","manual_kb_tag-imap","manual_kb_tag-email-menu","manual_kb_tag-smtp-access","manual_kb_tag-email-aliases","manual_kb_tag-domain-grouping","manual_kb_tag-change-mailbox-name"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/797","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":4,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/797\/revisions"}],"predecessor-version":[{"id":4183,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/797\/revisions\/4183"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=797"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=797"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}