{"id":7485,"date":"2026-04-07T09:58:05","date_gmt":"2026-04-07T07:58:05","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=7485"},"modified":"2026-04-07T09:58:08","modified_gmt":"2026-04-07T07:58:08","slug":"how-to-connect-via-sftp","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-connect-via-sftp\/","title":{"rendered":"How to connect via SFTP"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">SFTP (SSH File Transfer Protocol) provides a secure, encrypted way to manage your website files. Unlike standard FTP, which sends data in plain text, SFTP runs over an SSH tunnel, ensuring that your login credentials and file content remain protected from interception.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To use SFTP on <strong>mybox<\/strong>, you must first enable <strong>SSH access<\/strong> in your dashboard. Because SFTP uses your primary system account, it provides a higher level of security than traditional FTP accounts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-connect-via-sftp\/#Connection_Requirements\" >Connection Requirements<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-connect-via-sftp\/#Configuration_Examples\" >Configuration Examples<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-connect-via-sftp\/#WinSCP\" >WinSCP<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-connect-via-sftp\/#FileZilla\" >FileZilla<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-connect-via-sftp\/#First-Time_Connection\" >First-Time Connection<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-connect-via-sftp\/#Distinction_Block\" >Distinction Block<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-connect-via-sftp\/#Practical_Implications\" >Practical Implications<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-connect-via-sftp\/#Summary\" >Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Connection_Requirements\"><\/span>Connection Requirements<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<\/div>\n\n<div id=\"mybox-4242250289\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">Before connecting, ensure you have activated SSH for your account. Once active, use the following standardized <strong>mybox<\/strong> connection details:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Protocol:<\/strong> SFTP (not FTP)<\/li>\n\n\n\n<li><strong>Hostname:<\/strong> <code>your-login.ssh.mybox.com<\/code><\/li>\n\n\n\n<li><strong>Port:<\/strong> <code>22<\/code><\/li>\n\n\n\n<li><strong>Username:<\/strong> <code>your-login<\/code><\/li>\n\n\n\n<li><strong>Password:<\/strong> Your SSH password<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Configuration_Examples\"><\/span>Configuration Examples<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"WinSCP\"><\/span>WinSCP<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In the <strong>WinSCP<\/strong> login window, change the <strong>File protocol<\/strong> dropdown to <strong>SFTP<\/strong>. Enter your hostname, port 22, and your credentials.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"FileZilla\"><\/span>FileZilla<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You can use the <strong>Quickconnect<\/strong> bar at the top of FileZilla. It is important to explicitly include the protocol in the host field or select SFTP in the Site Manager to ensure a secure connection.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Host:<\/strong> <code>sftp:\/\/your-login.ssh.mybox.com<\/code><\/li>\n\n\n\n<li><strong>Username:<\/strong> <code>your-login<\/code><\/li>\n\n\n\n<li><strong>Password:<\/strong> <code>your-password<\/code><\/li>\n\n\n\n<li><strong>Port:<\/strong> <code>22<\/code><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"First-Time_Connection\"><\/span>First-Time Connection<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When you connect to the <strong>mybox<\/strong> server via SFTP for the first time, your client will display a security warning regarding the <strong>Host Key<\/strong>. This is normal behavior; the application is asking you to verify and save the server\u2019s unique identification key. Click <strong>Yes<\/strong> or <strong>Accept<\/strong> to trust the connection and save the key for future sessions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Distinction_Block\"><\/span>Distinction Block<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>SFTP vs. FTP Accounts<\/strong> Traditional FTP allows you to create multiple users with access to specific folders. <strong>SFTP<\/strong> is tied directly to your main <strong>mybox<\/strong> system account. Only the primary account owner (or those with the main SSH credentials) can connect via SFTP.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Practical_Implications\"><\/span>Practical Implications<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enhanced Security:<\/strong> SFTP encrypts the entire session, making it the recommended choice when working on public or untrusted networks.<\/li>\n\n\n\n<li><strong>Full Access:<\/strong> Connecting via SFTP typically gives you access to the entire directory structure of your account, including files outside of the <code>public_html<\/code> folder (such as logs and configuration files).<\/li>\n\n\n\n<li><strong>No Multiple Users:<\/strong> Because SFTP is an extension of SSH, you cannot create &#8220;restricted&#8221; SFTP users. If you need to give a developer limited access to only one folder, you should use a standard <strong>FTP<\/strong> account instead.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Connecting via SFTP is the most secure way to manage your <strong>mybox<\/strong> infrastructure. By using port <strong>22<\/strong> and your dedicated hostname, you ensure that your data remains encrypted from your computer to our servers.<\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[23,25],"manual_kb_tag":[],"class_list":["post-7485","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-ftp","manualknowledgebasecat-hosting"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/7485","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/7485\/revisions"}],"predecessor-version":[{"id":7486,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/7485\/revisions\/7486"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=7485"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=7485"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=7485"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}