{"id":692,"date":"2025-12-19T06:36:34","date_gmt":"2025-12-19T05:36:34","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=692"},"modified":"2026-02-13T11:37:56","modified_gmt":"2026-02-13T10:37:56","slug":"how-to-use-whitelists-and-blacklists-in-email-inboxes","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-use-whitelists-and-blacklists-in-email-inboxes\/","title":{"rendered":"How to use whitelists and blacklists in email inboxes?"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">In a situation where you receive unsolicited messages, the so-called spam, you have the opportunity to take action yourself from the level of our systems.<br>Both in the mybox panel and on the webmail side, <a href=\"https:\/\/mail.mybox.com\">mail.mybox.com<\/a> you have a number of options that can help in this regard. One of them is the black and white list of recipients.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-use-whitelists-and-blacklists-in-email-inboxes\/#What_is_the_black_and_white_list\" >What is the black and white list?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-use-whitelists-and-blacklists-in-email-inboxes\/#How_can_you_define_a_global_list_in_your_account\" >How can you define a global list in your account?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-use-whitelists-and-blacklists-in-email-inboxes\/#Can_the_list_be_managed_by_the_user_of_a_given_mailbox_himself\" >Can the list be managed by the user of a given mailbox himself?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_the_black_and_white_list\"><\/span>What is the black and white list?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This is a list of authorized (white) or blocked (black) senders. <\/p>\n\n\n\n<div class=\"wp-block-onethird-callout-box onethird-callout-wrap\"><div class=\"onethird-callout onethird-callout--warn\" style=\"--ot-bg:#FFEAE9;--ot-border:#F8D0D0;--ot-text:#6F7C88;--ot-title:#384048;--ot-body:#6F7C88;--ot-icon:#384048;border-radius:6px;padding:16px\"><div class=\"onethird-callout__head\"><span class=\"onethird-callout__icon\"><svg viewBox=\"0 0 24 24\" width=\"18\" height=\"18\" aria-hidden=\"true\" focusable=\"false\"><path fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M12 3 2.5 20.5h19L12 3z\"><\/path><path fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M12 9v5\"><\/path><path fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M12 17h.01\"><\/path><\/svg><\/span><div class=\"onethird-callout__title\">Remark<\/div><\/div><div class=\"onethird-callout__body\">Messages from blacklisted senders will be filtered out and placed in the <strong>SPAM<\/strong> folder (accessible via IMAP).<\/div><\/div><div class=\"onethird-callout__separator\" style=\"height:18px\" aria-hidden=\"true\"><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_can_you_define_a_global_list_in_your_account\"><\/span>How can you define a global list in your account?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<\/div>\n\n<div id=\"mybox-2326259793\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">Once you&#8217;ve logged in to the mybox panel, go to the <em><strong>&#8220;Email&#8221;<\/strong><\/em> section, and at the bottom of the page with the list of mailboxes that will load, select the <em><strong>&#8220;Global lists (black\/white)&#8221;.<\/strong><\/em><\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"328\" height=\"222\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-376.png\" alt=\"\" class=\"wp-image-5504\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-376.png 328w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-376-300x203.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-376-18x12.png 18w\" sizes=\"auto, (max-width: 328px) 100vw, 328px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<p class=\"wp-block-paragraph\">On the next page, you will find a list of already defined rules and a <em><strong>&#8220;+ Add&#8221;<\/strong><\/em> button that will allow you to add more items.<\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"765\" height=\"450\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-377.png\" alt=\"\" class=\"wp-image-5505\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-377.png 765w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-377-300x176.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-377-18x12.png 18w\" sizes=\"auto, (max-width: 765px) 100vw, 765px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<p class=\"wp-block-paragraph\">The principle is simple. In the first field, you specify the sender, where it can be either a specific e-mail address, or using an asterisk * indicating the so-called wildcard, to indicate that you wish (by adding to the white list) or do not wish (adding to the black list) to receive messages from a given sender.<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code><strong>Allowed address formats:<\/strong>\nAddress@exampledomain.com\naddressi@*\n*@exampledomain.com\n*@example*\n*@*.com<\/code><\/pre>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Can_the_list_be_managed_by_the_user_of_a_given_mailbox_himself\"><\/span>Can the list be managed by the user of a given mailbox himself?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yes &#8211; you can do this by logging directly into WebMail at <a href=\"https:\/\/mail.mybox.com\">mail.mybox.com<\/a>. Go to <em><strong>&#8220;Settings&#8221;<\/strong><\/em>, then select <em><strong>&#8220;Cleanbox&#8221;<\/strong><\/em> and <em><strong>&#8220;Address Rules&#8221;.<\/strong><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There, on a similar principle to the one described above, you add rules from which recipients you wish to receive messages, from which you do not, and in such a situation, they are to go to the <strong>Spam directory.<\/strong><\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[21,41],"manual_kb_tag":[561,2497,562,2498,862,2499,1014,2500,1518,192,1770,241,2046,242,2059,244,2489,246,2490,283,2491,314,2492,341,2493,557,2494,558,2495,559,2496],"class_list":["post-692","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-antispam-filters","manualknowledgebasecat-email","manual_kb_tag-address-rules","manual_kb_tag-allow-senders","manual_kb_tag-email","manual_kb_tag-sender-management","manual_kb_tag-imap","manual_kb_tag-wildcard-matching","manual_kb_tag-mybox-com","manual_kb_tag-webmail-settings","manual_kb_tag-find","manual_kb_tag-spam-protection","manual_kb_tag-inbox-management","manual_kb_tag-cleanbox","manual_kb_tag-mailbox-management","manual_kb_tag-mybox","manual_kb_tag-mailbox","manual_kb_tag-spam-filtering","manual_kb_tag-whitelist","manual_kb_tag-email-security","manual_kb_tag-blacklist","manual_kb_tag-mybox-panel","manual_kb_tag-sender-whitelist","manual_kb_tag-webmail","manual_kb_tag-sender-blacklist","manual_kb_tag-spam-folder","manual_kb_tag-email-spam","manual_kb_tag-email-blacklist","manual_kb_tag-spam-management","manual_kb_tag-email-whitelist","manual_kb_tag-email-filtering-rules","manual_kb_tag-global-lists","manual_kb_tag-block-senders"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/692","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/692\/revisions"}],"predecessor-version":[{"id":5506,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/692\/revisions\/5506"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=692"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=692"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=692"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}