{"id":5876,"date":"2026-02-13T11:56:22","date_gmt":"2026-02-13T10:56:22","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=5876"},"modified":"2026-02-18T17:01:46","modified_gmt":"2026-02-18T16:01:46","slug":"how-do-i-regain-access-if-i-lose-my-device-and-2fa-codes","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-do-i-regain-access-if-i-lose-my-device-and-2fa-codes\/","title":{"rendered":"How do I regain access if I lose my device and 2FA codes?"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">In a situation where access to the device on which the Authenticator application is located has been lost and backup access codes (considering only mailboxes) have been lost, please contact Customer Service to perform the procedure of regaining access to the customer account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When submitting a report of this type, please provide the most accurate information possible regarding the account subscriber, i.e. the representative&#8217;s name and surname, associated email address, and associated telephone number.<\/p>\n\n\n\n<\/div>\n\n<div id=\"mybox-4196660834\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">You can contact our support team <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" data-type=\"link\" data-id=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\">HERE<\/a>.<\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[10],"manual_kb_tag":[610,611,612,221,613,222,223,224,225,226,227,228,229,230,331,562,609],"class_list":["post-5876","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-safety","manual_kb_tag-support-team","manual_kb_tag-associated-email-address","manual_kb_tag-associated-telephone-number","manual_kb_tag-authenticator-app","manual_kb_tag-associated-email","manual_kb_tag-backup-access-codes","manual_kb_tag-lost-device","manual_kb_tag-account-recovery","manual_kb_tag-regain-access","manual_kb_tag-customer-service","manual_kb_tag-contact-support","manual_kb_tag-account-subscriber","manual_kb_tag-two-factor-authentication","manual_kb_tag-account-access-recovery","manual_kb_tag-customer-account","manual_kb_tag-email","manual_kb_tag-contact-customer-service"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/5876","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/5876\/revisions"}],"predecessor-version":[{"id":5877,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/5876\/revisions\/5877"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=5876"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=5876"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=5876"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}