{"id":530,"date":"2025-12-27T12:14:15","date_gmt":"2025-12-27T11:14:15","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=530"},"modified":"2026-02-24T14:40:25","modified_gmt":"2026-02-24T13:40:25","slug":"how-to-add-a-new-mailbox","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-add-a-new-mailbox\/","title":{"rendered":"How to add a new mailbox"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">Email accounts in mybox are tied to a domain in your account. You can create a mailbox on your own domain or use the free shared email domain <strong>intouch.email<\/strong> \u2014 available to all mybox users without any additional setup.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-add-a-new-mailbox\/#Prerequisites\" >Prerequisites<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-add-a-new-mailbox\/#Steps\" >Steps<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-add-a-new-mailbox\/#Whats_next\" >What&#8217;s next<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-add-a-new-mailbox\/#Mailbox_limits_per_plan\" >Mailbox limits per plan<\/a><\/li><\/ul><\/nav><\/div>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Prerequisites\"><\/span><strong>Prerequisites<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To use your own domain for email, it must be parked in the <a href=\"https:\/\/panel.mybox.com\">mybox panel<\/a> first.<\/p>\n\n\n\n<\/div>\n\n<div id=\"mybox-2193382414\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">\u2192<a href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/parking-a-domain-in-mybox\/\"> How to park a domain in mybox<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To use intouch.email, no additional configuration is needed \u2014 the domain is available in the mailbox form by default.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Steps\"><\/span><strong>Steps<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.<\/strong> Log in to the <a href=\"https:\/\/panel.mybox.com\">mybox panel<\/a> and go to <strong>Email<\/strong>s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.<\/strong> Click <strong>+ Add<\/strong>.<\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"897\" height=\"567\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-newmail.png\" alt=\"\" class=\"wp-image-4358\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-newmail.png 897w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-newmail-300x190.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-newmail-768x485.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/mybox-newmail-18x12.png 18w\" sizes=\"auto, (max-width: 897px) 100vw, 897px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<p class=\"wp-block-paragraph\"><strong>3.<\/strong> Fill in the mailbox form:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Field<\/strong><\/td><td><strong>What to enter<\/strong><\/td><\/tr><tr><td><strong>Email address<\/strong><\/td><td>The local part of the address (e.g. contact for contact@yourdomain.com or contact@intouch.email)<\/td><\/tr><tr><td><strong>Domain<\/strong><\/td><td>Select your own domain or choose intouch.email from the dropdown<\/td><\/tr><tr><td><strong>Password<\/strong><\/td><td>Set a strong password for the mailbox<\/td><\/tr><tr><td><strong>Mailbox size<\/strong><\/td><td>Set the storage quota for this mailbox<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4.<\/strong> Click <strong>New Mailbox<\/strong> to confirm. The mailbox is created immediately and ready to use.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Whats_next\"><\/span><strong>What&#8217;s next<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once the mailbox is created, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access email via <strong>WebMail<\/strong> at<a href=\"https:\/\/mail.mybox.com\"> mail.mybox.com<\/a><\/li>\n\n\n\n<li>Configure an email client (Outlook, Thunderbird, Apple Mail) using IMAP or POP3<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u2192<a href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-configure-the-email-client\/\"> How to configure an email client<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Mailbox_limits_per_plan\"><\/span><strong>Mailbox limits per plan<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Plan<\/strong><\/td><td><strong>Included mailboxes<\/strong><\/td><td><strong>Additional mailboxes<\/strong><\/td><\/tr><tr><td><strong>One Box<\/strong><\/td><td>1<\/td><td>Via add-on (5 RON per year, up to 9 additional)<\/td><\/tr><tr><td><strong>Flex Box<\/strong><\/td><td>20<\/td><td>\u2014<\/td><\/tr><tr><td><strong>Prime Box<\/strong><\/td><td>Unlimited<\/td><td>\u2014<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div class=\"wp-block-onethird-callout-box onethird-callout-wrap\"><div class=\"onethird-callout onethird-callout--hint\" style=\"--ot-bg:#EAFFF7;--ot-border:#C8E8D8;--ot-text:#6F7C88;--ot-title:#384048;--ot-body:#6F7C88;--ot-icon:#384048;border-radius:6px;padding:16px\"><div class=\"onethird-callout__head\"><span class=\"onethird-callout__icon\"><svg viewBox=\"0 0 24 24\" width=\"18\" height=\"18\" aria-hidden=\"true\" focusable=\"false\"><path fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M2 10h4v12H2V10zm20 1c0-1.1-.9-2-2-2h-6.31l.95-4.57.02-.2c0-.26-.11-.5-.29-.68L13.17 2 7.59 7.59C7.22 7.95 7 8.45 7 9v11c0 1.1.9 2 2 2h8c.82 0 1.54-.5 1.84-1.22l3.02-7.05c.09-.23.14-.47.14-.73v-2z\"><\/path><\/svg><\/span><div class=\"onethird-callout__title\">Early Access<\/div><\/div><div class=\"onethird-callout__body\">Mailbox creation is available in early access. The intouch.email shared domain is available by default \u2014 no configuration required. Additional mailbox add-ons are free during Early Access.<\/div><\/div><div class=\"onethird-callout__separator\" style=\"height:18px\" aria-hidden=\"true\"><\/div><\/div>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[41,65],"manual_kb_tag":[219,323,967,1570,1910,2080,2994,2995,2996,2997],"class_list":["post-530","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-email","manualknowledgebasecat-mail-management-in-panel","manual_kb_tag-email-account","manual_kb_tag-email-setup","manual_kb_tag-email-management","manual_kb_tag-control-panel","manual_kb_tag-mailbox-setup","manual_kb_tag-add-email-account","manual_kb_tag-add-mailbox","manual_kb_tag-new-mailbox","manual_kb_tag-create-mailbox","manual_kb_tag-mailbox-creation"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/530","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":5,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/530\/revisions"}],"predecessor-version":[{"id":3881,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/530\/revisions\/3881"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=530"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=530"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}