{"id":427,"date":"2025-12-18T07:39:49","date_gmt":"2025-12-18T06:39:49","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=427"},"modified":"2026-02-24T11:09:04","modified_gmt":"2026-02-24T10:09:04","slug":"restoring-an-email-backup","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/restoring-an-email-backup\/","title":{"rendered":"Restoring an email backup"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">If you have accidentally deleted messages or need to recover an earlier state of your mailbox, you can restore from a backup directly in the mybox panel. The restore process creates a separate mailbox containing the recovered messages \u2014 your current mailbox is not affected or overwritten.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/restoring-an-email-backup\/#How_to_restore_an_email_backup\" >How to restore an email backup<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/restoring-an-email-backup\/#How_many_backup_points_are_available\" >How many backup points are available<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_restore_an_email_backup\"><\/span>How to restore an email backup<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 1 \u2014 Go to the Email section<\/strong> Log in to your mybox panel and open the <strong>Email<\/strong> section from the left menu.<\/p>\n\n\n\n<\/div>\n\n<div id=\"mybox-1830650890\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\"><strong>Step 2 \u2014 Select the mailbox<\/strong> Click on the mailbox you want to restore to expand its options, then open the <strong>Backups<\/strong> tab.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 3 \u2014 Choose a backup point and restore<\/strong> A list of available backup points will appear. Click <strong>Restore to mailbox<\/strong> next to the backup point you want to recover from.<\/p>\n\n\n\n<\/div>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"566\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-304-1024x566.png\" alt=\"\" class=\"wp-image-4639\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-304-1024x566.png 1024w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-304-300x166.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-304-768x425.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-304-18x10.png 18w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-304.png 1313w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n\n<p class=\"wp-block-paragraph\">The system will create a new mailbox containing the messages from that backup. Your original mailbox remains unchanged. You can then move messages from the restored mailbox to your active one using your email client or Webmail.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_many_backup_points_are_available\"><\/span>How many backup points are available<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The number of available backup points depends on your plan:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Plan<\/strong><\/td><td><strong>Backup retention<\/strong><\/td><\/tr><tr><td>One Box<\/td><td>1 day (previous day)<\/td><\/tr><tr><td>Flex Box\/ Prime Box<\/td><td>7 days<\/td><\/tr><tr><td><\/td><td><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[41,65],"manual_kb_tag":[3261,3262,3263,3264,3265,873,874,3258,3259,3260],"class_list":["post-427","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-email","manualknowledgebasecat-mail-management-in-panel","manual_kb_tag-email-inbox","manual_kb_tag-email-backups","manual_kb_tag-email-restoration","manual_kb_tag-email-recovery","manual_kb_tag-mailbox-restore","manual_kb_tag-email-backup","manual_kb_tag-mailbox-backup","manual_kb_tag-restore-email-backup","manual_kb_tag-restore-email","manual_kb_tag-restore-mailbox"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/427","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":5,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/427\/revisions"}],"predecessor-version":[{"id":3889,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/427\/revisions\/3889"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=427"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=427"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=427"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}