{"id":389,"date":"2025-12-18T07:19:00","date_gmt":"2025-12-18T06:19:00","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=389"},"modified":"2026-02-13T13:52:54","modified_gmt":"2026-02-13T12:52:54","slug":"how-do-i-install-an-ssl-certificate-from-outside-mybox-com","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-do-i-install-an-ssl-certificate-from-outside-mybox-com\/","title":{"rendered":"How do I install an SSL certificate from outside mybox.com?"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">On our servers, it is possible to install an SSL certificate provided by the user. In order to install an SSL certificate, you need to create a new ticket in the Helpdesk 24h. The following information should be provided in the request:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>for which domain the certificate should be installed<\/strong><\/li>\n\n\n\n<li><strong>What is the password for the private key<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Next, you need to place the following files that are necessary to install the certificate:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>private key file<\/strong><\/li>\n\n\n\n<li><strong>certificate file<\/strong><\/li>\n\n\n\n<li><strong>Intermediate key file of the issuing authority<\/strong><\/li>\n<\/ul>\n\n\n\n<\/div>\n\n<div id=\"mybox-2857659073\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">The installation of an SSL certificate is done by us free of charge.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For all websites, we activate a free Let&#8217;s Encrypt certificate by default.<\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[11,25],"manual_kb_tag":[3364,3365,3366,3367,3368,3369,3370,3371,3372,3373,3374,372,885,953,1204],"class_list":["post-389","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-ssl-certificates","manualknowledgebasecat-hosting","manual_kb_tag-install-ssl-certificate","manual_kb_tag-install-certificate","manual_kb_tag-certificate-installation-guide","manual_kb_tag-private-key-password","manual_kb_tag-certificate-file","manual_kb_tag-intermediate-certificate","manual_kb_tag-letsencrypt-certificate","manual_kb_tag-user-provided-certificate","manual_kb_tag-private-key-file","manual_kb_tag-upload-certificate-files","manual_kb_tag-helpdesk-ticket","manual_kb_tag-ssl-certificate","manual_kb_tag-certificate-authority","manual_kb_tag-private-key","manual_kb_tag-certificate-installation"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/389","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/389\/revisions"}],"predecessor-version":[{"id":4961,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/389\/revisions\/4961"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=389"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=389"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=389"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}