{"id":387,"date":"2025-12-28T20:21:06","date_gmt":"2025-12-28T19:21:06","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=387"},"modified":"2026-02-24T14:32:26","modified_gmt":"2026-02-24T13:32:26","slug":"how-do-i-import-mailboxes","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-do-i-import-mailboxes\/","title":{"rendered":"How do I import mailboxes?"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">The mybox panel includes a built-in import tool that pulls messages from an external email account directly into a mybox mailbox. This is useful when migrating email from a previous provider.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Before starting, make sure the destination mailbox already exists in mybox. If not, see If not, see <a href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-to-add-a-new-mailbox\/\">How to add a new mailbox.<\/a><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-do-i-import-mailboxes\/#Method_1_Import_via_the_mybox_panel\" >Method 1: Import via the mybox panel<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-do-i-import-mailboxes\/#Method_2_Import_using_IMAPCopy\" >Method 2: Import using IMAPCopy<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-do-i-import-mailboxes\/#If_the_import_fails\" >If the import fails<\/a><\/li><\/ul><\/nav><\/div>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Method_1_Import_via_the_mybox_panel\"><\/span><strong>Method 1: Import via the mybox panel<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<\/div>\n\n<div id=\"mybox-3591139360\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">1. Log in to the mybox panel and go to the <strong>E-mail<\/strong> tab.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Find the destination mailbox and click <strong>Actions<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. Select <strong>Import Messages<\/strong> from the dropdown.<\/p>\n\n\n\n<\/div>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"284\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-220-1024x284.png\" alt=\"\" class=\"wp-image-4332\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-220-1024x284.png 1024w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-220-300x83.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-220-768x213.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-220-18x5.png 18w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-220.png 1332w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n\n<p class=\"wp-block-paragraph\">4. In the form that appears, enter:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n\n\n\n<\/div>\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Field<\/strong><\/td><td><strong>What to enter<\/strong><\/td><\/tr><tr><td>Mail server<\/td><td>Incoming mail server (IMAP) of your previous provider<\/td><\/tr><tr><td>Mailbox name<\/td><td>Full email address at the previous provider<\/td><\/tr><tr><td>Password<\/td><td>Password for that email account<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"512\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-221.png\" alt=\"\" class=\"wp-image-4334\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-221.png 600w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-221-300x256.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-221-14x12.png 14w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/figure>\n\n<div class=\"translation-block translation-block-merged\">\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">5. Confirm to start the import.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A confirmation email will arrive in the destination mailbox once the import is complete.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong> <\/strong><\/p>\n\n\n\n<div class=\"wp-block-onethird-callout-box onethird-callout-wrap\"><div class=\"onethird-callout onethird-callout--hint\" style=\"--ot-bg:#EAFFF7;--ot-border:#C8E8D8;--ot-text:#6F7C88;--ot-title:#384048;--ot-body:#6F7C88;--ot-icon:#384048;border-radius:6px;padding:16px\"><div class=\"onethird-callout__head\"><span class=\"onethird-callout__icon\"><svg viewBox=\"0 0 24 24\" width=\"18\" height=\"18\" aria-hidden=\"true\" focusable=\"false\"><circle fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" cx=\"12\" cy=\"12\" r=\"9\"><\/circle><path fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M12 10v6\"><\/path><path fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M12 7h.01\"><\/path><\/svg><\/span><div class=\"onethird-callout__title\"><strong>Tip<\/strong><\/div><\/div><div class=\"onethird-callout__body\">Import can also be triggered during mailbox creation \u2014 look for the <strong>Import Messages<\/strong> option in the new mailbox form.<\/div><\/div><div class=\"onethird-callout__separator\" style=\"height:18px\" aria-hidden=\"true\"><\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Method_2_Import_using_IMAPCopy\"><\/span><strong>Method 2: Import using IMAPCopy<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If your previous provider does not support direct IMAP access or the panel import does not work, use <em>IMAPCopy<\/em> \u2014 a tool that copies messages between two IMAP accounts.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"If_the_import_fails\"><\/span><strong>If the import fails<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Check that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The mail server address is correct (ask your previous provider if unsure)<\/li>\n\n\n\n<li>IMAP access is enabled on the source account<\/li>\n\n\n\n<li>The password is current<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If the issue persists, contact support via <strong>Helpdesk 24<\/strong> in the mybox panel.<\/p>\n\n\n\n<div class=\"wp-block-onethird-callout-box onethird-callout-wrap\"><div class=\"onethird-callout onethird-callout--hint\" style=\"--ot-bg:#EAFFF7;--ot-border:#C8E8D8;--ot-text:#6F7C88;--ot-title:#384048;--ot-body:#6F7C88;--ot-icon:#384048;border-radius:6px;padding:16px\"><div class=\"onethird-callout__head\"><span class=\"onethird-callout__icon\"><svg viewBox=\"0 0 24 24\" width=\"18\" height=\"18\" aria-hidden=\"true\" focusable=\"false\"><path fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M2 10h4v12H2V10zm20 1c0-1.1-.9-2-2-2h-6.31l.95-4.57.02-.2c0-.26-.11-.5-.29-.68L13.17 2 7.59 7.59C7.22 7.95 7 8.45 7 9v11c0 1.1.9 2 2 2h8c.82 0 1.54-.5 1.84-1.22l3.02-7.05c.09-.23.14-.47.14-.73v-2z\"><\/path><\/svg><\/span><div class=\"onethird-callout__title\">Early Access<\/div><\/div><div class=\"onethird-callout__body\">Mailbox import is available in early access. Both methods work as described above.<\/div><\/div><div class=\"onethird-callout__separator\" style=\"height:18px\" aria-hidden=\"true\"><\/div><\/div>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[41,65],"manual_kb_tag":[3378,3379,3380,283,3381,286,324,400,871,2095,2206,2225,3234,3313,3375,3376,3377],"class_list":["post-387","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-email","manualknowledgebasecat-mail-management-in-panel","manual_kb_tag-maildir-import","manual_kb_tag-maildir-format","manual_kb_tag-import-mailboxes","manual_kb_tag-mybox-panel","manual_kb_tag-email-tab","manual_kb_tag-mail-server","manual_kb_tag-mail-migration","manual_kb_tag-email-migration","manual_kb_tag-mailbox-migration","manual_kb_tag-mailbox-password","manual_kb_tag-import-messages","manual_kb_tag-mailbox-import","manual_kb_tag-mybox-login","manual_kb_tag-transfer-messages","manual_kb_tag-import-mailbox","manual_kb_tag-email-import","manual_kb_tag-mybox-import"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/387","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":6,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/387\/revisions"}],"predecessor-version":[{"id":3835,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/387\/revisions\/3835"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=387"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=387"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=387"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}