{"id":381,"date":"2025-12-28T08:52:22","date_gmt":"2025-12-28T07:52:22","guid":{"rendered":"https:\/\/mybox.com\/help\/?post_type=manual_kb&#038;p=381"},"modified":"2026-02-09T11:50:22","modified_gmt":"2026-02-09T10:50:22","slug":"how-do-i-have-a-copy-of-my-files-restored","status":"publish","type":"manual_kb","link":"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-do-i-have-a-copy-of-my-files-restored\/","title":{"rendered":"How I can restore the files of my website?"},"content":{"rendered":"\n<div class=\"translation-block translation-block-merged\">\n<p class=\"wp-block-paragraph\">To order the restoration of your website files, log in to the myBox panel, then go to the <em><strong>Websites<\/strong><\/em> section in the menu on the left, and then click on the frame of the page for which you want to restore files.<\/p>\n\n\n\n<\/div>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"203\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-227-1024x203.png\" alt=\"\" class=\"wp-image-4394\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-227-1024x203.png 1024w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-227-300x59.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-227-768x152.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-227-18x4.png 18w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-227.png 1072w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On the page that opens, select <em><strong>Backups<\/strong><\/em> on the left, and then click <em><strong>Restore<\/strong><\/em> next to the selected point<\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"182\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-228-1024x182.png\" alt=\"\" class=\"wp-image-4395\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-228-1024x182.png 1024w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-228-300x53.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-228-768x136.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-228-18x3.png 18w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-228.png 1148w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<\/div>\n\n<div id=\"mybox-3589268481\" class=\"mybox-content mybox-entity-placement\"><div class=\"early-access-banner-inpost\">\r\n  <div class=\"banner-left-inpost\">\r\n    <div class=\"icon-box-inpost\">\r\n      <img decoding=\"async\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2026\/02\/square-info-icon.svg\" alt=\"Info\">\r\n    <\/div>\r\n    <div class=\"text-box-inpost\">\r\n      <span class=\"label-inpost\"><span class=\"translation-block translation-block-banner-text\">Early access<\/span><\/span>\r\n      <h4><span class=\"translation-block translation-block-banner-text\">Still need help?<\/span><\/h4>\r\n      <p><span class=\"translation-block translation-block-banner-text\">Contact our customer service team.<\/span><\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"banner-right-inpost\">\r\n    <a href=\"https:\/\/panel.mybox.com\/helpdesk2\/v\/list\/\" class=\"banner-button-inpost\"><span class=\"translation-block translation-block-banner-text\">Message us<\/span><\/a>\r\n  <\/div>\r\n<\/div><\/div>\n\n<div class=\"translation-block translation-block-merged\"><p class=\"wp-block-paragraph\">The last step is to confirm by clicking the <em><strong>Restore<\/strong><\/em> button again.<\/p>\n\n\n\n<div class=\"wp-block-onethird-callout-box onethird-callout-wrap\"><div class=\"onethird-callout onethird-callout--warn\" style=\"--ot-bg:#FFEAE9;--ot-border:#F8D0D0;--ot-text:#6F7C88;--ot-title:#384048;--ot-body:#6F7C88;--ot-icon:#384048;border-radius:6px;padding:16px\"><div class=\"onethird-callout__head\"><span class=\"onethird-callout__icon\"><svg viewBox=\"0 0 24 24\" width=\"18\" height=\"18\" aria-hidden=\"true\" focusable=\"false\"><path fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M12 3 2.5 20.5h19L12 3z\"><\/path><path fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M12 9v5\"><\/path><path fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M12 17h.01\"><\/path><\/svg><\/span><div class=\"onethird-callout__title\">Remember<\/div><\/div><div class=\"onethird-callout__body\">The restored files will be in the ~\/backup directory, so the original files or page directories will not be overwritten automatically.<\/div><\/div><div class=\"onethird-callout__separator\" style=\"height:18px\" aria-hidden=\"true\"><\/div><\/div>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"706\" height=\"447\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-229.png\" alt=\"\" class=\"wp-image-4396\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-229.png 706w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-229-300x190.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-229-18x12.png 18w\" sizes=\"auto, (max-width: 706px) 100vw, 706px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<div class=\"wp-block-onethird-callout-box onethird-callout-wrap\"><div class=\"onethird-callout onethird-callout--hint\" style=\"--ot-bg:#EAFFF7;--ot-border:#C8E8D8;--ot-text:#6F7C88;--ot-title:#384048;--ot-body:#6F7C88;--ot-icon:#384048;border-radius:6px;padding:16px\"><div class=\"onethird-callout__head\"><span class=\"onethird-callout__icon\"><svg viewBox=\"0 0 24 24\" width=\"18\" height=\"18\" aria-hidden=\"true\" focusable=\"false\"><path fill=\"none\" stroke=\"#384048\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M2 10h4v12H2V10zm20 1c0-1.1-.9-2-2-2h-6.31l.95-4.57.02-.2c0-.26-.11-.5-.29-.68L13.17 2 7.59 7.59C7.22 7.95 7 8.45 7 9v11c0 1.1.9 2 2 2h8c.82 0 1.54-.5 1.84-1.22l3.02-7.05c.09-.23.14-.47.14-.73v-2z\"><\/path><\/svg><\/span><div class=\"onethird-callout__title\">Remark<\/div><\/div><div class=\"onethird-callout__body\">Depending on the size of the website and the number of files, the restoration time can take from several minutes to even several hours for very large websites.<\/div><\/div><div class=\"onethird-callout__separator\" style=\"height:18px\" aria-hidden=\"true\"><\/div><\/div>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-do-i-have-a-copy-of-my-files-restored\/#How_do_I_overwrite_files_from_a_restored_backup\" >How do I overwrite files from a restored backup?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-do-i-have-a-copy-of-my-files-restored\/#1_Method_using_the_WinSCP_FTP_client\" >1. Method using the WinSCP FTP client<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/how-do-i-have-a-copy-of-my-files-restored\/#2_Method_using_the_FTP_FileZilla\" >2. Method using the FTP FileZilla<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_do_I_overwrite_files_from_a_restored_backup\"><\/span>How do I overwrite files from a restored backup?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Method_using_the_WinSCP_FTP_client\"><\/span>1. Method using the WinSCP FTP client<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">As a first step, establish communication with your FTP account using the WinSCP application. If you don&#8217;t know how to do this, you can find instructions on how to configure the connection <strong><a href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/winscp-configuration\/\" target=\"_blank\" rel=\"noreferrer noopener\">HERE.<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Then, in the root directory \/root, navigate to <strong>the \/backup<\/strong> directory<\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"476\" height=\"189\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-239.png\" alt=\"\" class=\"wp-image-4419\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-239.png 476w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-239-300x119.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-239-18x7.png 18w\" sizes=\"auto, (max-width: 476px) 100vw, 476px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<p class=\"wp-block-paragraph\">There you need to go to the directory from the last ordered restore. These directories also contain information in the name from which date their content was restored.<\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"472\" height=\"149\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-241.png\" alt=\"\" class=\"wp-image-4422\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-241.png 472w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-241-300x95.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-241-18x6.png 18w\" sizes=\"auto, (max-width: 472px) 100vw, 472px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<p class=\"wp-block-paragraph\">Inside you will find, the <strong>\/public_html<\/strong> directory. Right-click on it and select <strong>the Duplicate<\/strong> from the menu that appears.<\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"642\" height=\"416\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-242.png\" alt=\"\" class=\"wp-image-4424\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-242.png 642w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-242-300x194.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-242-18x12.png 18w\" sizes=\"auto, (max-width: 642px) 100vw, 642px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<p class=\"wp-block-paragraph\">In the Copy pane, leave the session field unchanged, do not select copy using the local session, and in the <strong>Remote Destination Path<\/strong> field, type <strong>\/yourdomain.com\/public_html<\/strong> (this is the default form of the path &#8211; if you created the page in a different structure, you should indicate the individual values there) and click <strong>OK<\/strong> to confirm.<\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"564\" height=\"253\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-243.png\" alt=\"\" class=\"wp-image-4425\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-243.png 564w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-243-300x135.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-243-18x8.png 18w\" sizes=\"auto, (max-width: 564px) 100vw, 564px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<p class=\"wp-block-paragraph\">That&#8217;s all. Files and page directories should be overwritten with those from the restored copy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Method_using_the_FTP_FileZilla\"><\/span>2. Method using the FTP FileZilla<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In the first step, establish communication with your FTP account using the FileZilla application. If you don&#8217;t know how to do this, you can find instructions on how to configure the connection <strong><a href=\"https:\/\/mybox.com\/help\/en\/knowledgebase\/configuring-filezilla-client-3-5-3\/\" target=\"_blank\" rel=\"noreferrer noopener\">HERE.<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Go to the root directory and rename public_html to public_htmlOLD by right clicking on it.<\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"442\" height=\"335\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-236.png\" alt=\"\" class=\"wp-image-4414\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-236.png 442w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-236-300x227.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-236-16x12.png 16w\" sizes=\"auto, (max-width: 442px) 100vw, 442px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<p class=\"wp-block-paragraph\">Then, in the root directory \/root, navigate to <strong>the \/backup<\/strong> directory<\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"798\" height=\"181\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-233.png\" alt=\"\" class=\"wp-image-4411\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-233.png 798w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-233-300x68.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-233-768x174.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-233-18x4.png 18w\" sizes=\"auto, (max-width: 798px) 100vw, 798px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<p class=\"wp-block-paragraph\">There you need to go to the directory from the last ordered restore. These directories also contain information in the name from which date their content was restored.<\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"639\" height=\"174\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-234.png\" alt=\"\" class=\"wp-image-4412\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-234.png 639w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-234-300x82.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-234-18x5.png 18w\" sizes=\"auto, (max-width: 639px) 100vw, 639px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<p class=\"wp-block-paragraph\">Inside you will find the <strong>\/public_html<\/strong> directory. Click on it and drag it to your root folder.<\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"778\" height=\"316\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-237.png\" alt=\"\" class=\"wp-image-4415\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-237.png 778w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-237-300x122.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-237-768x312.png 768w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-237-18x7.png 18w\" sizes=\"auto, (max-width: 778px) 100vw, 778px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<p class=\"wp-block-paragraph\">Your backup public_html should now appear in the root folder if you refresh it now.<\/p>\n\n\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"664\" height=\"164\" src=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-238.png\" alt=\"\" class=\"wp-image-4416\" srcset=\"https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-238.png 664w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-238-300x74.png 300w, https:\/\/mybox.com\/help\/wp-content\/uploads\/2025\/12\/image-238-18x4.png 18w\" sizes=\"auto, (max-width: 664px) 100vw, 664px\" \/><\/figure>\n<\/div>\n\n<div class=\"translation-block translation-block-merged\">\n\n\n<p class=\"wp-block-paragraph\">That&#8217;s all. Files and page directories should be overwritten with those from the restored copy.<\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[25,125],"manual_kb_tag":[2654,3393,3394,3395,3396,3397,3398,3399,3400,283,471,2128,2129,2427,2484,2640],"class_list":["post-381","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-hosting","manualknowledgebasecat-websites","manual_kb_tag-restore-from-backup","manual_kb_tag-restore-website-files","manual_kb_tag-how-to-restore-website-files","manual_kb_tag-website-backups","manual_kb_tag-overwrite-files","manual_kb_tag-confirm-restore","manual_kb_tag-website-restore","manual_kb_tag-backups-page","manual_kb_tag-restore-point","manual_kb_tag-mybox-panel","manual_kb_tag-root-directory","manual_kb_tag-backup-restore","manual_kb_tag-restore-confirmation","manual_kb_tag-public-html","manual_kb_tag-websites-section","manual_kb_tag-backup-directory"],"_links":{"self":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/381","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/381\/revisions"}],"predecessor-version":[{"id":4470,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb\/381\/revisions\/4470"}],"wp:attachment":[{"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/media?parent=381"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=381"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/mybox.com\/help\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=381"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}